BiggerBooks

There were shipping issues even though I paid for shipping. I was guaranteed to receive the book in 10 days but it still hadnt shipped 2 weeks later. I canceled my order before it was shipped and received an email 2 days later that my book had been shipped anyway! Never received a response from customer service. I got the book in the mail and immediately shipped it back. Had to pay for the return shipping too! Book cost me $123, they kept $13 dollars for shipping the book to me and I had to pay $10.50 to ship the book back. I just shipped it back today, lets see how long my $100 refund takes or if they even admit to receiving the return. Do NOT use this company. Considering reporting to the Better Business Beauro.

Bigger Books is easy to navigate and always has the books I am searching for. I like the reminder to return the rental and to be given the option to extend the rental or buy the book.

This workbook came already written in and filled out with hand-written answers. I expected to be able to use this for a class I'm teaching and it is not usable. Very disappointing.

A good and cost effective reading experience for the title I was interested in. A minor drawback was having to install the proprietary reader software but once installed it worked well.

The process to rent books is easy. The ebook has all of the same graphics and information and accessing the book is great.

Excited for book, for order to be cancelled due to none in stock

Glad I found this. I hope it's not a scam because this book is not cheap!

As this is my first time shopping at this site and one of the two things I purchased was unusable, I can only say that this has the potential to be a great site for used books at yard sale prices.

The only problem I had was delivery took a little long, but I did use the free option so that can kind of be expected. Otherwise, everything was great.

I ordered this several months ago and never received the product—I haven't even received the email that it has been shipped out, so it's never even been shipped. I contacted customer services and they said they cannot even cancel my order, since the product is at their warehouse. I'm going to wait a little longer and try to contact them again, but I'm thinking of filing with my credit card company for fraud to get my money back.

UPDATE---got the product shortly after I posted my first review, but this shows that I never received a message that my order was shipped as I should have based on BiggerBooks' policy. I wonder how the arrival would have gone if I hadn't posted the review...did see another review commenting similarly that they received their product shortly after posting a negative review after a long time waiting...I won't be returning it due to the charge for returns (purchased at around $120, if I return I will only get around $90 back), but rather try reselling. Product is brand new, still wrapped, good condition, but again, if you want to use this site you should probably order 3-4 months in advance.