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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 19 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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California
1 review
0 helpful votes
Follow Vanessa R.
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Easy to use and great way to find what you need.
August 28, 2024

It was very simple and could find the books I needed.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Satisfied with Purchase/Rental
January 14, 2025

The textbook set (of three) came in 11 days. They came in a decent/good used condition.

Date of experience: January 4, 2025
New York
1 review
0 helpful votes
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I never received my book!
January 8, 2025

I never received my book! I sent multiple email inquiries and still don't have my book!

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2024
Florida
2 reviews
0 helpful votes
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Never buy from BiggerBooks again
January 7, 2025

They never respond to your emails and their website is a waste of time to deal with. I tried to get to a live person but that was impossible so I lost all the way around.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
Virginia
1 review
0 helpful votes
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Never received the book
December 13, 2024

Never received the book. Order was cancelled. I didn't even receive an email telling me my order was cancelled

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2024
Florida
1 review
0 helpful votes
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Mathematican
November 21, 2024
Updated review

Can not ask for anything better, the pricing was right compare to other retailers

Date of experience: December 16, 2024

Great!, Item in stock and discount was an incentive...
April 6, 2024
Previous review

Great!, Item in stock and discount was an incentive to buy.

Date of experience: March 27, 2024
New Jersey
1 review
0 helpful votes
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Misleading listing
November 10, 2024

I ordered a book they said was available. After two weeks of it not shipping and no updates I finally asked them and they said it was indefinitely on back order. By that time it was too late.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2024
California
1 review
0 helpful votes
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NA
November 11, 2024

I purchased the book on line only to receive a message some time later saying the title couldn't be found & I'd be refunded
So I never received the book

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2024
California
1 review
0 helpful votes
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Terrible company
November 18, 2024

Paid-for textbook was never delivered and NO contact was made to attempt to rectify the situation.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2024
Italy
1 review
0 helpful votes
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VERY NEGATIVE EXPERIENCE
November 15, 2024

My experience was terrible. I just never received the book.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2024