BiggerBooks

I had been looking for a book and when they said they had it, my friend and I both bought copies (same transaction). However, turns out they didn't have the book, and didn't have the source for it. While I got a refund, I am upset that they would list it like they had it in their warehouse.

I found my book for the best price here, it was at least $40 cheaper than other places I order/rent from.

Purchased a book, was never told my order was cancelled. It wasn't until I inquired about my book not being received is when they finally told me my order was cancelled "due to an issue with their supplier". I wasted two weeks when I could've found another option. Will never use this company ever again. Like, ever!

Poor tracking. Poor shipping material. Thankful it wasn't damaged. Should have used padded mailer for a $220+ book.

Ordered a book 8/19.
Went back to check on 8/26 because I'd heard nothing about a shipping date.
They showed that my order was cancelled and refunded, but had never bothered to tell me.
I have asked and they still have not explained why the order was cancelled.
In fact, today 9/2 I got an email asking to "confirm receipt of my order" or to "Check the order status If you have questions".
Buncha morons. Good employees should find jobs with some company that will last.

Their 9/2 email to me:

BiggerBooks

Hi Matt,

We're following up on the order that you placed with BiggerBooks on Aug 19,2024.

The Crucifixion of Russia

Please choose one of the options below...

Yes, I received my order.

Please confirm that you've received your order by clicking on the link below:
I received my order, thank you!

No, I haven't received my order yet.

If you have any questions about your order, please review the order status details in your account: https://www.biggerbooks.com/my-account/orders

I canceled my order.

If you canceled your order then you can disregard this email and there is nothing else that you need to do at this time.

Your response above will provide BiggerBooks with valuable feedback regarding your order so that they can better assist you and other customers.

Sincerely,

Sitejabber
On behalf of BiggerBooks

This order confirmation email has been sent to confirm your recent purchase.
BiggerBooks has partnered with Sitejabber to gather valuable feedback and customer insight to help improve their processes.

Note: If you delete this email, you will lose the ability to confirm receipt of your order and provide any feedback.
Please do not respond to this email. If you do not wish to receive future emails from Sitejabber, you can unsubscribe.

My experience was great i got my book on time for class and i don't have to rely on everyone else now

My order was cancelled because they "couldn't find a copy for sale". No $#*!! Why do you think I tried to order one from this site? After they notified me they had cancelled my order, I got an email stating that "my book" was still waiting for me and that they were going to offer me a 10% discount on it. On what? Another cancelled order because they never actually had a copy of this item? What a waste of my time this order was!

Never received book or any notice past the initial purchase confirmation, when asked for an update I was informed that I would be getting a refund because the item was not in stock. Keep in mind this is all while the product is still visible on the website for sale. The question you have to ask yourself, is how many active refunds are in motion due to this lack of accountability. Unless you want to waste your time and money, look elsewhere..

This order was cancelled by BiggerBooks with no explanation. I have reached out several times to get an explanation, but they do not bother to reply. Customer communication and satisfaction is very poor.

Apparently none of the items were ever in stock, even though I specifically selected only items listed as "in stock". I found all of this out only after a false "delivery confirmation," i. E. my friend never receiving his holiday gift.