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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Illinois
1 review
0 helpful votes
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Poor service
October 22, 2024

Order was charged on cc. Didnt come so I followed up to find they had canceled order. I did get a refund. Lost chance to buy at another vendor because I wasn't told they canceled order.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2024
California
1 review
0 helpful votes
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Bad delivery service,
October 3, 2024

I placed order for two books. One arrived already and the other has no update after it went to USPS. This was all placed in one order, Class starts tomorrow and don't have the book

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2024
Texas
1 review
2 helpful votes
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Don't order form this website
September 28, 2024

PLESE don't. It's a total scam. I've been waiting for a textbook for about 3 weeks, and I have not received it. Nor have heard from them. I have tried to contact them twice.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2024
Oklahoma
1 review
4 helpful votes
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This is a scam. Beware!
August 18, 2024

They don't even deserve one star. They canceled my daughter's textbook without any notice or communications. After three weeks I contacted them to find out it was cancelled. In the meantime they doubled the price of the book and offered no remedy nor refund until I contacted them.
Be VERY CAUTIOUS!

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2024
California
1 review
0 helpful votes
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First time ordering through Biggerbooks. I did not receive any shipping notification even after the initial 4-5 days of processing time, so I thought it was sketch. Eventually discovered I had to login to see the status/tracking information despite the initial order confirmation stating to expect a shipping notification via email. It was delivered 2 weeks later. Other than that, the book itself came in excellent condition wrapped within envelope cardboard packing.

Date of experience: July 27, 2024
Erin C. BiggerBooks Rep
8 months ago

Thank you for your feedback and for choosing BiggerBooks!

North Carolina
1 review
0 helpful votes
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Great! I would use this company again.
October 25, 2024

Easy, Thank you! I am thankful to recommend Bigger Books to others.

Date of experience: October 15, 2024
Indiana
1 review
0 helpful votes
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Tax exemption was not applied at time of purchase
September 9, 2024
Updated review

We were not able to apply our tax exemption at the time of purchase. It was attached to purchase and emailed, but we now have to go through a sales tax refund process.

Date of experience: August 30, 2024
Erin C. BiggerBooks Rep
7 months ago

We apologize for the inconvenience. Thank you for choosing BiggerBooks!


We were not able to apply our tax exemption at the...
September 1, 2024
Previous review

We were not able to apply our tax exemption at the time of purchase

Date of experience: August 22, 2024
Indiana
1 review
0 helpful votes
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Customer service
October 7, 2024

I emailed inquiring aboht my purchase and received a response right away. Book was delivered just as they said it would.

Thank you!

Date of experience: September 27, 2024
Virginia
1 review
0 helpful votes
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Sad
October 6, 2024

Never received my book, chatged my card anyway. Told me to reorder, tried but wouldn't accept my card

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2024
Maryland
1 review
1 helpful vote
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Book advertised but not available
August 1, 2024
Updated review

The book was advertised and I was billed for it but it turned out not to be available. I was credited the full amount, but I should never have been allowed to place my order in the first place. To be fair, I had the same issue with other vendors advertising the same book and on their sites the book is still listed. At least Bigger Books seems to have removed it.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024

Found exactly what I was looking for
July 15, 2024
Previous review

Found exactly what I was looking for. Hope it arrives quickly and as described.

Date of experience: July 5, 2024