BiggerBooks

On 05/08/2021, I purchased 4 books from BiggerBooks/eCampus for a total of $673.92. This included a shipping charge of $29.96. At checkout, I selected 2-day shipping for $29.96 (even though this price is much higher than the price displayed on their shipping information webpage). The shipping service level below this is expedited shipping (1-5 days) for $7.99. Upon review of my tracking number, I realized that they still sent my package at the "expedited" or UPS Ground service level, even though I selected and they charged me for 2-day shipping. This is a $21.97 difference. I called BiggerBooks/eCampus and s/w a rep named Laikyn L. I explained the discrepancy to her. Her response was that if my package gets to me within 2 business days, then that's still considered 2-day shipping. And she wouldn't put a manager on the phone. They are charging for 2-day shipping but still shipping 1-5-day ground! They're pocketing the difference! This is illegal!
A supervisor called the next day and refunded me the shipping difference of $22.00 after trying to offer me a store credit (like wtf?), but the fact that they are doing this is so sketchy. I don't trust them.

I am so glad you had the book I needed for a much more affordable price.

Professional thans so much for the experience i love my book size

Easy to order; good price; will wait until I get my purchase for a final "verdict."
Bok came one day later than promised.

The product was order over 10 days ago and still hasn't shipped. Not sure if this is typical for this company, but disconcerting nonetheless.

Customer service was sub Par. Told me I would have to pay money for my rental even if my book got lost in the mail.

Payed for 2 day shipping and did not get the item for a week. Some lame excuse was given. I requested my additional services to be repaid. Denied

Book condition is as advertised, easy to find on website, check out was a breeze and much less expensive than the University book store.

I googled the ISBN and you found it for a good price here. It was hard to find this specific package/price anywhere else

It was an easy transaction. I had the book in about 2-3 days after ordering. I do recommend doing business with this company.