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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 605 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Ohio
1 review
0 helpful votes
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Very terrifying experience
May 25, 2023

The only thing I want is my money back. I HAVE NEVER REDEEMED YOUR CODE, THE ELSEVIER PERSONEL ADVISED ME TO COME BACK TO YOU TO FILE FOR A REFUND RIGHT AWAY AFTER I GAVE HER THE ISBN OF YOUR BOOK THAT WAS NOT MATCHING THE ONE I NEEDED. Please if your plan is not stealing, give me back my money

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2023
California
1 review
0 helpful votes
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FAST DELIVERY!
May 11, 2021

WOW Hello, that was so nice! I got my book under 48H of my order
That was SUPER APPRECIATED considering its my first time using your site. I was a little
Nervous. I needed this book for my summer class and needed to start readying asap.

Date of experience: May 11, 2021
New Jersey
2 reviews
0 helpful votes
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Returns
January 6, 2024
Updated review

Website made it extremely hard to complete the return proses. My opinion is to charge you the late fee,
The book was beat up & And then they make it hard to post your review.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2023

Stumbled upon your site
August 31, 2022
Previous review

Stumbled upon your site. Great rental prices!

Date of experience: August 31, 2022
Texas
1 review
0 helpful votes
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I ordered this book months ago. After I while I noticed it never sent so I reached out to customer support. They never responded to me and I only saw the order was canceled when I checked myself.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2023
Kansas
1 review
0 helpful votes
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The book was cheap and gets the job done. However, the loose-leaf paper came with half the pages upside down, and the rubberband wrapped around it started to curl the edges, almost ripping them.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2022
Illinois
1 review
0 helpful votes
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No point
June 13, 2024

Product was not actually available and I received no notification that the order wouldn't be completed, just a refund on my account.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
Pennsylvania
1 review
0 helpful votes
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Never received what I ordered
February 2, 2024

I bought a book that was supposed to be a Christmas present. I never received it and I was never informed that I wasn't going to receive it. Bad experience.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2024
South Carolina
1 review
0 helpful votes
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Never received the book!
August 14, 2024
Updated review

I did not receive the book & no contact from Bigger Books after my reaching out.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024

Ordering was easy
July 11, 2024
Previous review

Ordering was easy.

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Just got my order, it came exactly within two weeks! I was expecting it to be faster! Amazon delivers within 3 to 5 days.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024

The delivery time was okay!
May 11, 2024
Previous review

It was alright, the delivery was moderately good!

Date of experience: May 1, 2024
Pennsylvania
1 review
0 helpful votes
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Quick and easy
August 7, 2021

I was advised that some books are cheaper than purchasing through AHIMA or the university book store. I was able to find what I needed and at a better cost savings to me.

Date of experience: August 7, 2021