BiggerBooks

Thanks for offering rentals. I hope the return process is as easy as the renting itself. The only issue was that the USPS took 15 days on a 7-10 day standard shipping label, which meant I had to follow up with the shipment and contact customer service, but you did reply quickly and gave an updated delivery window, so I did not subtract stars from that because it's really an issue with the way the post office is being run right now and not on your end.

I've never ordered from Bigger Books before and the purchase transaction was seamless! Had to find a good quantity of textbooks for a class that was added last-minute. Dealing with multiple vendors is rough but my BiggerBooks transaction was easy. Thank you BiggerBooks!

I never received a notice of cancellation and had to check my account to learn that my order had been canceled.

Ordered over 2 weeks ago and paid for expedited shipping. Still haven't received it and when I ask for a refund they say it's been shipped but can't provide a tracking number or an ETA on when it will be sent out.

While shopping for my college textbooks I stumbled across some other non-fiction books that I had been meaning to read, one of them for only $0.98! I added them to my order and they came in lightly used but overall good condition. The books were packaged well, and when it's time to return rented books they send you a shipping label.

On 12/22/21, I used bookscouter to price compare an ebook. I had the buy option selected, and the cheapest price belonged to biggerbooks. I clicked buy, and it took me to the shopping cart in biggerbooks. I checked out and nowhere did it say this was a rental (see attached). I called biggerbooks to ask for a refund or an $8 price match. Initially, they refused to do either.

Update: on 12/28/21, a biggerbooks social media specialist saw this review and apologized explaining the prior customer service rep did not fully understand their return policy. She refunded my entire amount.

I would be happy to purchase from here again.

I was told this site was legitimate and had textbooks at a reduced rate but I can't believe how wrong that was. I ordered a textbook a month ago and never received it, so I spoke to customer service for them to tell me that it was shipped and it's my responsibility if I never got it! They told me I can't even get a refund for something I never received! This is absolutely unacceptable, and I can't believe that there is no way for me to get a refund when I spent well over $100 on something that was never even delivered!

The book arrived in good shape, but it is not what I was expecting. It is worthless for my research, so I have sent it back. There is absolutely no way to get in phone contact with Bigger Books, which I consider as a sign of lacking in customer care. Yes, I was able to "chat" with someone eventually, but even that feature was hidden. It was rather obvious that the representative really did not want to help me with my issue, but she reluctantly did in the end. I paid full price for the book I returned. Maddeningly, Bigger Books sent me an email coupon or notice of the same book being 50% off one day after I received it. All around, this was not a great experience!

I gave four stars because the textbook I got was way cheaper than any other sites I looked at and they have fantastic customer service! However, the looseleaf textbook was in kinda poor condition. Some of the pages are ripped or folded which is okay I just wish it was in better condition but you get what you pay for I guess.