BiggerBooks

I gave four stars because the textbook I got was way cheaper than any other sites I looked at and they have fantastic customer service! However, the looseleaf textbook was in kinda poor condition. Some of the pages are ripped or folded which is okay I just wish it was in better condition but you get what you pay for I guess.

I ordered a book from Bigger Books for an upcoming trip to Florida, and the website said that it was in stock and would be shipped. Subsequently, I received an email stating that they did not have the book in stock and were awaiting it from their distributor. I have sent two emails requesting an updated date for shipping; both emails have been ignored. No response whatsoever! I would NEVER have ordered this book from Bigger Books if I had been made aware that it was not available. Do you call this good "customer service"?

I never received the book I ordered back in December. Two emails to Bigger Books with no response. I now have to go to the bank to get the charges reversed. Will never use them again.

After my review, we magically received the book we had been missing. Lindsay said they have no record of my emails, but I responded directly to an email from them asking about our order, I've attached pictures.

The email from Bigger Books provided a link to click on to submit feedback about our order. I responded with this link, order number, problem, etc. twice. It tells you someone will get back to you within 24 hours. That never happened. Apparently the link provided by Bigger Books for feedback doesn't operate properly.

I love buying used books since they're usually cheaper than renting and I'm able to make notes & highlight without worry.

I ordered a book and paid for the expedited shipping cost, which was supposed to be 1 to 5 business delivery. After 6 business days, I started a chat with the Customer Support agent, which took me 1 hour to rich the agent out. They said that there was a delay from a distributor, and the book was not even shipped at that time. When I asked who was responsible for the money I paid for expedited shipping I get this response from the agent:
"Again, I do apologize but this is the process. I have explained it to you numerous times and there is nothing further that I can do. A request to cancel has been sent, you have been advised that there are no guarantee and if it is not cancelled in time, you will need to return the item for a refund. Is there anything else I can assist with?"

My advice, Do not rely on this bookstore.

I attempted to order a textbook through bigger books as it was the cheapest price. I paid for expedited shipping so I could receive the book in time. However, they decided to cancel the order and not send some sort of email or notice informing me that they canceled the order. No reason was given, just simply a cancellation. I only figured it out after I was wondering where my book was. I received a confirmation email saying they will send an email when it was shipped. I had to thoroughly dig to find out it was cancelled. I would never buy from this site even if their textbook was half the price of the next cheapest one.

My order was eventually cancelled because they ended up not having the book they had sold me. While I got refunded, this is hardly the service I expect form professional book sellers. Get your inventory database in order!

The company listed a book for sale. I purchased it online through their website. A week later they email me the book is unavailable and that they will refund my credit card in a few days. Hope they do. I'll have to remember to check now. What a waste of my time! I had to order the book anew a week later from another vendor. I should have used a more reliable online service in purchasing this book to begin with.

Placed order on 08/17, received email that book did not ship from warehouse in time, sent status request through online submission form and still no response from anyone and its been more than 24-48hrs.

I ordered a book, actually rent it out, and it said it was available so I paied fast shipping. Next day I got an e mail stating due to their suppliers book os not ye tin their facility so I called to get ny money back. Costumer service keeps telling me they can't refund because it's from publisher, they sent like e mail for refund ni respond, no tracking number or idea when book will come... it is ridiculous!