BiggerBooks

Terrible experience- false advertising on book availability and poor communication when the book wasn't available. Bad business to operate under separate company names and charge different prices. Does not represent a reputable company.

Order canceled, no notification, had to check on status much later to find out. BiggerBooks responded to say they did send a cancelation email, but after verifying I definitely did not receive an email.

One of my classes required me to get 3 books that were all fairly pricey, but BiggerBooks offered much more affordable rent options for these books. Although one of the books was on back order for an extra week than I was expecting, all of the books arrived in perfect condition.

When I purchased the book that I needed for school, I did not get a receipt for the order or any sort of confirmation for the purchase. Then there was no direct contact number to discuss the situation. I reached out using their chat session. Thinking I was texting with a robot, I explained to the agent about not getting a receipt and after a few minutes passed, he located my order and emailed the receipt. He explained that there was a glitch with their system and apologized for the mishap. This was my first experience ordering from BiggerBooks. Not sure if I would order again but if I do, I will be sure to read the reviews with low ratings.

So far okay. Will add when I actually receive the book. The book when I received it was as noted.
I had paid the shipping cost for 2-day air but it was delivered over a week later?
Bigger books contacted me after I received my shipment later than anticipated after I had paid to have it shipped faster. They credited my account to make up for it being late. Thanks Bigger books, I appreciate your efforts and great customer service.

I wasted an hour searching their site and ordering over 20 items. They charged me immediately and today I received an email saying my order was cancelled because they could not find any suppliers. No suppliers for any of my 20 plus items. It is ridiculous to list items the way they do.

I received my text book almost two weeks after the expected shipping date, so I returned it. I try to support businesses other the Amazon. I was willing to wait for the book, but I needed it for a class and companies also need to do their part and get shipments out as promised.

I ordered three books on 7/25 and they still haven't been shipped as of 8/7. I got an email a week ago saying there was a change in availability from their supplier, and it would be coming soon. No communication since then. I emailed again a couple days ago but have yet to hear a response. Still hoping this will be resolved soon, but I'm starting to worry I won't have these textbooks in time for class to start. Better communication would be appreciated!

UPDATE:
I finally received a new communication on 8/13 (as a result of my review) saying the order had been canceled and refunded. I'm thankful for the refund, but it was a serious hassle to have to wait almost 3 weeks just to find out I was never going to get my order. Thankfully, I was able to order directly from the publisher, it just cost more than the items were listed for on this site.

The item arrive in not a new condition. The binding inside is broken so I have to be extra careful now to not break it and let all the pages loose. The item was a bit slow on being shipped and did receive a reply from customer service, but once shipped everything went okay. Really upset about the condition the item arrived as it is supposed to be new.