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Ban·dit: noun: a robber... and typically operating in an isolated or lawless area.
Synonyms: robber, thief,... crook,. Raider, freebooter, hijacker, looter,...
Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Date of experience: January 19, 2017
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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
Bike bandit is a joke. Order parts and they can't get them but they tell you they can. I had to cancel the order and it Been 10 days and they still have my money... poor excuses for a company
Date of experience: November 8, 2021
I bought two front brake rotors. When I opened the shipping box, the two boxes inside looked nothing alike; one was brand new and the other was beat-up and had been resealed several times. The rotors were the same part number but the colors were different from one another and one was engraved then filled with white paint (company, model) and the other was plain. I sent an email and called. Because of their very limited hours I had to call back the next day. I talked to Diego and explained that I needed a third rotor sent out ASAP, that I had received two different generations of the rotor, that they didn't match. I didn't care which rotor I received - current of last generation, I just wanted a match. I explained that this was my daily transportation and I would be bicycling until I received it. I was asked to send a photo of the rotors. I did, along with reiterating I wanted another rotor shipped ASAP, and that I would ship back whichever one didn't have a match. This whole thing started three weeks ago. Still no rotor.
Date of experience: September 16, 2019
Waited two weeks with no tracking number. After a call, online chat and emails. Still no tracking information. Highly do NOT recommend shopping here. POOR place to do business with.
Date of experience: October 10, 2020
Much like many of the other folks on the site reviewing. I ordered on Apr 14th 2020, and today May 21st over 1 month later I still have yet to receive the items I bought. Spent over $500 and every time I call I get a new excuse. I've heard three different times that it should ship by blah blah date and never does. This forth time of calling their own customer service just recommended I cancel the order and buy from someone else.
They are trying to blame the pandemic. But sadly its a poor excuse to try an explain the same behavior they have had for years now. I've cancelled their terrible order as advised by their own customer service and without sparing a moments time bought the parts elsewhere. I already have a guaranteed delivery date of this Tuesday the 26th.
Bike bandit can try and hide behind the excuse that the pandemic is why they are dog $#*!, but the reality is no other business has had late shipping times. The few of the relatives and friends who have experienced delay, were not only notified, but their dates were delayed by mere days. Not months. It costed $3 more to get the same parts, why I didn't listen to reviews before hand I will never know.
Just stay away from their company, their own customer service team is recommending you spend your money else where. Jokes on them too, the $511 and change was the first of two purchases for a rebuild, the second purchase being over $1600. Guess it doesn't pay to be a loser hiding behind peoples suffering and sickness. Shame on them for even using the pandemic as an excuse.
Date of experience: May 21, 2020
I ordered nearly $200 worth of parts almost 3 months ago. After the first 2 weeks, received an email stating they were having difficulties due to covid. That's understandable for a while, but waiting 3 months and still no parts or a refund is ridiculous. I've sent multiple emails and haven't received any further response. At this point I would like to just cancel my order and get my money back but that hasn't happened yet. Disappointing because I ordered from this company for years and never had a problem.
Update:
The good news: bikebandit finally emailed me an hour after I wrote this review and cancelled my order.
The bad news: it's been 3 weeks and still no refund in my account. I have emailed bikebandit and still received no response. I still have neither parts nor the money that I paid them. Currently considering legal action, which may be the only way to get my money back.
Update #2: It took another month and a complaint to the Better Business Bureau in order to get my money back. Bikebandit will tell you they're working on it but won't actually do anything until a 3rd party gets involved. I wonder how much interest they made off of their customers money sitting in their account for months since it obviously isn't being paid to suppliers. I'm disappointed to see a formerly respectable business rip off so many customers. Even more surprising is that they are continuing to take orders and payment for those orders, knowing that they cannot fulfill them. Take my advice and stay away from this company.
Date of experience: June 23, 2021
I ordered a swing arm for my 4 wheeler and they charged me the same day also the same day they tell me it's discontinued… now it's been almost 2 months and no refund yet…… trash $#*! company!
Date of experience: December 3, 2021
I have tried the live chat, emailed multiple times and called and left multiple messages and nothing in over 2 weeks, but they debited my account immediately after I placed the order.
Date of experience: December 14, 2021
I confirmed my order on 10/06/20. Still to this day have not gotten it yet. Bike band customer service tells me that they have not even received my order yet for processing.
Tip for consumers:
Dont use this site unless you want to give them your money for nothing in return
Products used:
did not receive anything
Date of experience: February 16, 2021
My recent customer experience with Bikebandit.com was less than satisfactory. Upon receiving the wrong part, I attempted to return the part the first three times I called it seemed as if the "returns" department was just a voice mailbox. When I finally got someone on the phone they laid out the returns policy and it seemed straight forward. I packed it back up in the same fashion I received it and asked for a shipping label as the website offers. I have still yet to hear back, so I was forced to spend extra money to ship it back to them.
When Bikebandit.com's returns department received the part I was immediately told the part was not in the correct packaging. They refused to refund the money and now expect more money to ship a part I didn't need to begin with back to myself.
It would appear that Bikebandit.com has a nice little racket going, not refunding money on a part I'm certain they will sell again. I have since ordered the correct part from 2wheelpros.com and received it in a timely fashion and for $25 less than Bikebandit.com charges.
Date of experience: September 18, 2018
Hello Joshua,
Our phone lines are open from 6AM to 6PM Monday through Thursday, and 6AM to 5PM Friday. We also have a livechat and email service and respond to emails within 24 hours. In regards to returns, most customers return their parts in the exact condition that we sent them out in. In your case you shipped the handle bar back without the manufactures packaging.
It did not include the outer packaging with the label/barcode. Without the original packaging, the manufacture will not take it back, nor can we sell it as new. We list these conditions in our returns page and also in the emails we send out to the customers. Please feel free to call us and ask for a manger if you need to discuss this further.
Update to review below. Jerome messaged me and made things right. I appreciate his action, just wish it was a lot easier. I am changing my rating to three stars.
Hello
I had placed an order the beginning of May. After a month of not receiving I called to cancel, but you can't get anyone on the phone even after holding for over an hour. I sent an email to cancel the order also asking for acknowledgment, but of course did not receive a response. A few days later the order showed up after I had sourced the items locally. I have called numerous times spending over two hours on the phone with nothing. Can't leave a voicemail, live chat does not work and they don't respond to emails. I feel like I am getting scammed? How can you have a company these days with zero customer service/support. I can see if you are getting thousands of calls a day (in which you hire more reps), but I just dont see that happening and if it is the case then I am in the wrong business. If someone happens to have one of the secret extensions I would be grateful if you shared.
Date of experience: June 15, 2020
I ordered some parts about 2 weeks ago, understanding that Bike Bandit was on a 1-2 week delay. However, in the middle of that timeline, I got an email saying it was delayed, so I decided to reach out and see if it was delayed further than the 2 week estimate or longer. No response on chat. No response on emails. No answer on phones. And when I go in on the site to look at my order details, I just get a 505 error - for weeks now. Seems like they aren't currently an operating business, so don't waste your time! I disputed the charge with my bank and they refunded it very quickly and I ordered my parts elsewhere. Just know - you will NOT know when you will get your parts (of if they will come at all), they WILL charge your card automatically, and you will not be able to talk to a rep in any manner to cancel the order or get an update. If you are already in this boat (waiting for things you've ordered from them with no ETA), dispute that charge with your bank if possible. Otherwise, steer clear of this company. They obviously are having issues with running a business currently.
Tip for consumers:
Steer clear of this site. Once you order, you cannot cancel, change or inquire about the order, nor will Bike Bandit inform you of any updates on your order.
Products used:
None - order never received
Date of experience: April 14, 2021
Terribly slow shipping that seems to get screwed up consistently only to then get screwed up even more... stay away from these fools. They will mess it up every time.
Date of experience: December 18, 2017
Hello Pat,
Sorry we we're not able to meet your expectations. If your able to follow through with an Order ID, we can look into what happened. We hope to turn your experience around!
These crooks will charge your credit card before items are received. Bastards will not refund your money. You will need to get your bank involved, ASAP!
Date of experience: July 15, 2021
Horrible service i order parts on may
Horrible service i order parts on may 16th today is june 12th and i did not received my item yet i emailed them twice never back from them, i tryied to call *******888 many times and i found alwys the same voice mail that keep you in hold, you can stay hours waiting for an answer... nothing i think they are scam, plus idk what to do now?!?!?!?! Impossible to have a contact with these peolpes how to know about the item or how to ask for a refund? No waiste your money and your time with these scammers
Date of experience: June 12, 2020
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Looks like I'm going to have to got to my bank to reverse my credit card charge.
'Bandit' appears to be appropriate for this poorly managed or fraudulent company.
Date of experience: June 12, 2020
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you. We are sending you a private message to get more info on this order so we can better assist you.
BIKE BANDIT WAS OWNED BY https://www.veyspowersports.com WHEN THEY TOOK A BUNCH OF ORDERS, CANCELLED THE ORDERS, AND REFUSED TO ISSUE REFUNDS. THEY OWWE ME OVER $350. PLEASE CALL NICK AT 61--448-2027 AND ASK FOR YOUR BIKE BANDIT REFUND.
Date of experience: April 6, 2022
UNDER NO CIRCUMSTANCES USE BIKEBANDIT. My experience is like the majority below. They take your money, send automated generic emails telling you your shipment is delayed because of COVID and don't respond to queries requesting updated ship dates even though their automated emails appear to indicate items are in stock. Two months after placing my order the items still hadn't been shipped and I needed to resort to PayPal to get my money back. Over the years I've dealt with numerous suppliers both local and overseas and apart from BikeBandid have not had one issue. From what I see BikeBandid do not have any unique products (do they actually have any products at all?) and their pricing is market pricing. My advice is that you use other suppliers for the items you need. They should be shut down.
Date of experience: December 5, 2020
Don't waste your time ordering from Bike Bandit. I had ordered some parts with the knowledge that there would be slight delays due to the ensuing pandemic. Within 24 hours the full charge had hit my card. After twice the stated processing time, I contacted customer service, where they informed me that there was a slight delay in their warehouse and that my products would be shipped by the end of the week. When they hadn't shipped by the beginning of the next week, I contacted CS and got the same story. Repeat this process two more times and I was at my wits end. After being lied to and brushed off four times, I canceled my order and asked for a refund. That was a couple of weeks ago and I still haven't gotten my money back. DO NOT buy from this company, they'll waste your time, take your money, and leave you up a creek without a paddle. Their customer service department is no help, warehouse processing is subpar, and order forecasting is a joke. Partzilla.com is a much better alternative.
Date of experience: May 20, 2020
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name James C. We've sent you a private message to get more info to see what we can do for you.
I paid for fast shipping and it's been 3weeks and still has not ship try to contact them and never get through to though I will never order from them again. Want my money back
Date of experience: July 22, 2020
I bought a set of "Bridgestone Exedra Max Cruiser" tires for my 2010 Triumph Speed Master. I used the "free regular ground" shipping and received my tires two days later.
Date of experience: April 22, 2020
Very quick and helpful and honest about delays in shipping, and also very hassle free about canceling the order. Items i did keep are already on there way
Date of experience: October 26, 2020
IT IS NOW MAY 21,5 DAYS LATER AND STILL NOTHING, ABSOULTY HORRIBLE COMPANY THIS IS BS, DO NOT, I REPEAT, DO NOT USE THEM, COMPLETE LACK OF CUSTOMER CARE, I CANT EVEN GET AHOLD OF THEM TO CANCEL MY ORDER, NO PROBLEM TAKING THE ORDER, HEED THE WARNINGS OUT THERE ABOUT THIS PLACE, THEY ARE NOT PROFFESSION, NOT AT ALL
Date of experience: May 21, 2020
Hello Jeff,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Do not use this company, they are horrible to deal with! They contacted me Friday may 15 2020, and they tell me the parts are there but no one to ship it? Slap a ups sticker on it and put it in the truck! How friggin hard is it to do? Awful company awful, service, the excuse of using c19 doesn't work, i work for a company and we do not have ANY issues... what a joke and what a fraud of a company, how dare they say customer service is there top priorty. Liars
Date of experience: May 19, 2020
Ordered my parts may3rd2020 still haven't seen them, ne response no return call no return email, order#xl384sd, my name is jeff pike, can someone please contact me, horrible horrible service, and im without my bike, wish I had done some research before I bought from them, what a joke and what a fraud this company is, hope I get my parts or my money back, hell just a response to know there still there would be professional, my second time ordering parts from cali.the second time im getting screwed, must be a cali thing... what a joke
Date of experience: May 15, 2020
I never leave reviews of companies but, they are so bad I have too. I placed an order on June 5th for several items. On June 26th I finally got ahold of someone after an hour long wait on hold. I was informed that several items were on backorder, I said cancel everything that you do not have on hand and ship what you do. Today I receive another email stating the remaining items are still delayed. I spent an hour on hold for them to pick up and immediately hang up. Called back and got a no one is available message. Called back a third time and waited for over half an hour before someone answered. Told them to cancel entire order which they happily did. Received an immediate email confirming cancellation. We will see how long before it's refunded on the credit card. I believe that they do not actually have anything in their warehouse other than tires (there's a few good reviews for tires). I will never do business with this company in the future. They blame Covid but I have placed other orders with other companies this month, including one from Italy a week after my bike bandit order and It arrived within a week. You have been warned stay away from Bikebandit.com
Date of experience: June 29, 2020
First time customer order TX7DQ36. Made order on 5/6, got 1 tire and handle bar in 2 days, thought this is great! Now, I wait for front tire, tubes and grips. Sent email and got generic email #LTK*******876X back. I would like my order! At least let me know by email, something!
Bikebandit contacted me this morning and was very apologetic and explained delays. Assured me I would get my order ASAP. I myself, am in business in California and shut down for Covid so I understand. Just like to be updated and not feel like order was forgotten.
Bikebandit reply to Trustpilot.com, review said they left me a private message to help with my order! Where did they leave that message? Email? Phone? Text? Never got a message so far!
6/11 update. Got an email on Monday 6/8 Bikebandit stated they were working 24/7 to get back orders shipped. Today I got my tire and tubes. Just my grips left to complete my order. Way to go Bikebandit!
Well it's now 6/29, STILL NO GRIPS! JUST GRIPS! The last thing on my order from 5/6. I think BIKEBANDIT has MAJOR problems. Received an email last week to rate my new handle bars. I got that on 5/9 and STILL NO GRIPS! Save yourself the frustration, order from anyone else!
Warren
Date of experience: June 29, 2020
Placed 2 orders on May 6th and May18th, 2020. Received part of my May 18th order today (July 10th), almost 3 months later. Unfortunately, half of my order is missing... No explanation whatsoever...
My May 6th order hasn't even shipped yet over 3 months later.
I reached out several times over the last 3 months to get updates through email (no one answers the phone and live chat hasn't been working for months). The ONLY response I get is when I leave a review here...
As if this isn't frustrating enough, they keep sending me promotional emails with "next day air shipping promotions". So apparently they can ship orders the next day but my order hasn't shipped after 3 months!
They have offered to refund me the shipping (I only got refund for 1 order) but I would much rather they just shipped my stuff.
I'd also really like to get an explanation why I only got half of one of my orders (why did some items get canceled, those items are still available on the website and qualify for next day air shipping). Again, I sent several emails/messages to inquire but never got any response...
I've ordered several items from other companies and got all of them within 2-3 weeks.
The Bikebandit website states delays of 2-3 weeks. In reality the delays are 3 months or more.
Had great service from Bikebandit in the past. After this experience, I'm not sure I'll ever do business with them again. They really need to communicate effectively with me if they want me to reconsider.
Date of experience: July 10, 2020
I did not get an email requesting additional information or any kind of useful information. I got a generic email telling me to get in touch with Bikebandit through live chat (which doesn't work and has been down for weeks) or call them. I tried calling but gave up after 1 1/2 on hold. I tried calling several times. It's been 5 weeks now and my order has not been shipped. Very disappointing...
Date of experience: June 11, 2020
Placed an order 20 days ago. No update, sent numerous emails, no response. Tried calling multiple times, was put on hold for over an hour and no one answered. Looks like this company is going out of business. Will be contacting my credit card company to get the charge on my card reversed as it's the only option I have left.
Date of experience: June 4, 2020
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Nonyo B,
We are sorry for the delay, its not something were intending or wanting. We have unfortunately been dealing with quite a mess due to COVID and being out of California. We are sorry to see you feel that we are just using this horrible pandemic as some kind of excuse to just sit on your parts. Like you said, when you got on the phone we recommended trying to get it elsewhere as another option because of the issues were facing. We are glad to hear you can get your parts as quick as you are. We get that this is frustrating, its very frustrating on both sides. We hate to see orders going on this long. We are very sorry for your delayed order and we would like to see if we can make it right for you if youd like. We have sent you a private message to see if we can discuss further options. Have a great day!