- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ban·dit: noun: a robber... and typically operating in an isolated or lawless area.
Synonyms: robber, thief,... crook,. Raider, freebooter, hijacker, looter,...
Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Date of experience: January 19, 2017
Share Review on:
BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
This has got to be the worst company I have ever done business with, as you can't contact them by phone, email or live chat, and a part I have on order from Suzuki that was shipped by Suzuki first to Vey's Power Sports in El Cajon CA which is owned by the same person who owns BikeBandit, was received by Vey's on 5/22/20, then they shipped it off to BikeBandit in San Diego CA which is only 24 miles south of Vey's Power Sports, and today is two weeks since Vey's Power Sports shipped my order out to BikeBandit, and they have not responded to my emails, and you cannot get through to talk to anyone by phone. I will never do any more business with BikeBandit, and I'm going to cancel another order that I made with them, and I don't understand how they stay in business, and when you do get to through to them by phone, even when you call them at exactly 7 am when they open, you immediately get put in the call queue which on two occasions on waited over 45 minutes and over sixty minutes and never was connected to anyone.
Date of experience: June 5, 2020
Bike Bandit? Thieves? From my point of view it would seem that their response system is overloaded only on customer service side... if u call or email (chat is dead) no response because they are so backlogged and busy, yet leave a poor review and they hit you up asap... but cant seem to find you by your review information yet they have enough to email you... now as a warehouse supervisor i know how Covid-19 has hit all industries, but i also know that with only 2 in the office and 4 on the dock (only working normal hrs btw) we not only caught up 4 months backlog in under a week. Handled thousands of calls emails and in person customer service issues daily from personal cell phones... so i dont want an excuse or a what can we do to try and fix this BS message... I WANT WHAT I SPENT MY HARD EARNED MONEY ON OR MY MONEY BACK WITHIN THE DAY BECAUSE I PAID FOR 2 DAY EXPEDITED SERVICE WHICH IF IS UNAVAILABLE SHOULDNT BE OFFERED... 2 DAY SHIPPING AT A COST OF OVER $27 BUT THEN SAYING MAY BE 2-3 WEEKS DELAY IS STRAIGHT BS... what if i didnt pay for 2 day shipping would it take 2-3 years to get my parts? Took bout 2 seconds to take my money... in whole this has been a lesson learned... never trust a too good to be true deal... ITS BS... if there was a zero stars option i wouldn't have wasted the star.
Date of experience: June 11, 2020
I ordered hundreds of dollars worth of parts (and was charged) well over a month ago (May 21st.) Almost a week ago my parts still havent shipped, so I assumed I was just never going to get my parts and attempted to contact them for a refund. Here is where things get very shady. For several days now, I have attempted to call numerous times, only to be told by an automated voice that "No one is available to help you! Goodbye!" and then it hangs up on me. I then attempted to contact them via their return/refund instructions on their website, which told me to send an email to *******@bikebandit.com. After I wrote out and sent the email, it was kicked back and wasnt sent through because the domain "*******@bikebandit.com" doesnt even exist! Nice trick there, bikebandit. So then I sent NUMEROUS emails to *******@bikebandit.com, and on the messanger chat on their website, to which they have refused to reply and are now forcing me to go to my bank to reverse the charges.
They claim on their website that they are experiencing a "slight" delay due to covid 19. If your business is unable to provide the service that customers are being CHARGED for, then you should not be taking orders at all. They claim they are still sending out thousands of orders, but I doubt the honesty of that claim due to the enormous amount of other reviewers saying that they have also never received their parts that they paid for long ago and are also finding it impossible to get their money back.
Please, do not give bikebandit your business and save yourself from being grifted. You will be charged promptly for your order, but will likely never receive it, and the reps at bikebandit will lie to you over and over claiming "We are working extremely hard to fulfill your order! Most of our customers are extremely satisfied with us!" Absolute nonsense. Numerous people on forums I have checked and reviews I have read claim that they had terrible experiences with Bikebandit, for purchases and for customer service, and that they should never be given your business. I had to learn this the hard way!
STAY AWAY from bike bandit.
Date of experience: July 3, 2020
Exploring vendors for reliability while rebuilding a bike led me to order some simple hardware for my footpegs and brake pedal. All parts were listed as "in stock". Since then, I have recieved 10+ deliveries from reliable vendors such as motosport, Dennis kirk and eBay. These companies are taking a day or two longer than usual which is completely understandable. Bike bandit however has taken a month and still not processed my order for shipping. After 3 weeks I received an email asking me to rate my order. How?!?! It still hasn't shipped. Bike bandit may not be the most appropriate name for this company, maybe cash bandit, order bandit, online bandit... would be more fitting since all you are doing is stealing customers money. DO NOT ORDER FROM BIKE BANDIT UNDER ANY CIRCUMSTANCES. SPEND THE EXTRA FEW DOLLARS ELSEWHERE TO AVOID THE HEADACH OF DEALING WITH A SCHAM BUSINESS LIKE THIS! Hopefully the BBB can begin to take action against this company until it is dissolved. BEWARE OF THIS FRAUD COMPANY, and good luck ordering elsewhere, stick to motosport, Dennis kirk or eBay if you are looking for reliability.
Tip for consumers:
A list of legitimate businesses that value customers and actually fulfill orders:
Motosport.com
Dennis kirk.com
Ebay
Amazon
DO NOT ORDER FROM BB UNLESS YOU ARE CONDUCTING AN EXPERIMENT INTO THE WORST VENDORS, YOU WILL NOT RECEIVE ANYTHING FROM THIS FRAUDULENT SITE. YOU HAVE BEEN WARNED
Products used:
None as no products were ever produced. Order placed 4/21, 3 weeks later still nothing. Order elsewhere and help the community rid the marketplace from garbage vendors like bike bandit
Date of experience: May 7, 2020
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name Shane. We've sent you a private message to get more info to see what we can do for you.
This place is a den of thieves. STEER FAR CLEAR. You will be charged immediately, and you will NEVER see your order or talk to anyone again.
Date of experience: July 7, 2020
I have never felt the need to write a negative review for a business until now. Note: this experience took place during the 2020 COVID-19 pandemic and I have tried to be patient and understanding with businesses with that consideration, but my negative experience with bikebandit.com started with website issues unrelated to the current situation and continued with customer service that is unacceptable despite the current situation. Below are the main highlights of my experience.
1.2/4 of my items, including a front tire, shipped to me pretty quickly. The other 2 items still had not shipped out 2 weeks later so I cancelled those items.
2. The "fits machine" feature on the website matched me with the wrong size tire for my bike (2017 Triumph Street Twin). I didn't realize this until I tried to put the new tire on.
3. The customer service rep was focused on his inability to understand how their website allowed me to add a 2017 Triumph ST to my "garage" because he didn't even see that option in their system. I have a screenshot attached to this review to show the website matching the wrong size front tire to that bike in my garage.
4. The customer service rep said that the replacement tire would be on its way to me ASAP, even before I had the chance to get to down to a UPS location to ship the original tire back. That sounded great because my bike (my only form of transportation) is currently on jack stands. However, a week later and still no word on the replacement tire being shipped.
5. I called customer service a second time (after a week of waiting for a replacement tire with no word) and the customer service rep said they still have not received the replacement tire to ship to me. Again, that's generally fine given the COVID-19 stuff, but some kind of notice of the long delay would have been greatly appreciated since I currently have no transportation. However, he said they would only be able to ship the replacement to me after receiving the original tire (counter to what the original customer service rep told me).
6. I just cancelled my order. My bike has been without a front tire for a week because of bikebandit.com's inaccurate website feature and they won't be able to get me another tire for another few days (after I find a way to get to town to ship the original tire back). Their customer service reps have been nice enough but not very forthcoming or helpful. I will never do business with them again.
Date of experience: May 14, 2020
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name. We've sent you a private message to get more info to see what we can do for you.
Der Artikel ist nicht lieferbar. Das Geld wurde aber einbehalten!. Ich wurde in den Mails immer wieder vertröstet (Probleme mit der Buchhaltung), bis es zu spät war. Ich konnte den Betrag nicht mehr zurückfordern. Vorsicht.
Date of experience: January 3, 2022
NO COMPRES NADA AQUI SON UNOS RATEROS.
TENGO UN MES QUE ORDENE PARTES PARA MI CUATRIMOTO NO TIENEN LAS PARTES Y NO ME AN REGRESADO MI DINERO!. NO REGALES TU DINERO NO COMPRES NADA AQUI! VOY A REPORTARLOS A PROTECCIÓN AL CONSUMIDOR!
Date of experience: June 21, 2021
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Scott,
Thank you for your feedback. We see you have a good idea of our operation on where things come from. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.