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Ban·dit: noun: a robber... and typically operating in an isolated or lawless area.
Synonyms: robber, thief,... crook,. Raider, freebooter, hijacker, looter,...
Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Date of experience: January 19, 2017
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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
I made a purchase on the 17th of May. It is now the 7th of June and no response from your company. Try to call your on hold for ever I personally lasted 30 minutes 3 different times. Sent email to your support live chat what a joke. No response at all. As for a review no stars. Totally unprofessional. I should strongly recommend not purchasing anything fro bike bandit.com.
Date of experience: June 5, 2020
Ordered parts that arrived after using their site to see if they fit my bike. After waiting a month and trying to contact them multiple times, the parts showed up, and don't fit. Stuck waiting for responses again since phones either don't ring or I get stuck on hold for a hour or more.
Date of experience: June 7, 2020
Hello Jeremy,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
Bought brake pads, and the only reason I bought from bike bandit is next day air on these pads. A week later not shipped, no sorry no anything. Would still be hanging if I didn't open PayPal case. Will not ever order from bike bandit again.
Date of experience: October 5, 2020
I have been a BikeBandit customer for several years only because it is sometimes more convenient to order online. I am officially no longer a customer due to there repeated horrible customer service. They are glad to take your order and money and never send the parts. Eventually they will simply refund on a part they can't get without any explanation or apology leaving the customer with wasted time. My latest experience with them is waiting for a parts order for 3 months that they said could take up to 2 to 3 weeks due to COVID. When I (finally) was able to get through to them (over chat), they agreed to send a partial order since some of the parts were sitting in their warehouse. What! I agreed and guess what... still no parts or correspondence. I contacted them again to request a manager and was told to just call their phone number on the website. They obviously do not value customers or give customer concerns any consideration.
Date of experience: September 24, 2020
Had problem ordering on line.not good with computer stuff. Called and talked to Marco.he talked me though and my order went though. Came in 2 days all but 2 parts. They came to day. Packed well right parts tires had good born on dates. All good. Also called day before for answers on fork springs Jerome was very helpful. Both guys nice patient and helpful. Sorry other people had trouble. Will order again. Prices good fast delivery. Very happy.
Date of experience: October 30, 2019
I used their online "Does it fit my bike" to order a $145 lithium ion battery.
Came fast enough but did not fit my 2005 Suzuki. The terminals were on the wrong side. To make it work I would have to cut the top off of the battery holder... discard the side cover and rewire the ground and pos cables to make them long enough to reach. Customer service looked it up for me... yes it fits they said. Can't return an open box electrical item. LAST TIME I BUY FROM THESE GUYS!
Date of experience: June 28, 2018
Ordered parts 9 days ago and they still did not ship. I payed for the express shipping$28. Will cancel card transaction at the bank because they have noway to cancel order online and if you call you are on hold for 3 hours an counting
Date of experience: July 31, 2020
I was charged for a part which was not available. After several phone and email attempts to contact "Bike Bandit," still no reply, only a recording.
Our credit card company has submitted a request for reimbursement from "Bike Bandit," still no response, no part, and no refund. We're simply out the money. Will be submitting our experience on every review site we can find including BBB.
Tip for consumers:
Do not use this company. Poor customer experience, no part available after purchase, no reply contact from company, money out of pocket lost. Court cost would exceed the cost of the part, they know this. “Buyer be ware.”
Products used:
Part item needed was charged to account but part was unavailable. No refund, no contact reply availability from “Bike Bandit.”
Date of experience: February 17, 2022
I placed and order 4 days ago now. Received an email stating how all of my parts were on a long back order. I've tried calling for hours, emailing, and have had not a single response. All I'm trying to do is cancel an order. Absolutely the worst customer service I've ever experienced. I STRONGLY recommend never using them. All I want is a call or email stating that my order has been canceled, and that my money has been returned. Already had to dispute the issue with my bank as well.
Date of experience: June 5, 2020
Hello Josh,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Ordered a product it was no where near the size they said it was. Tried to return (this was within 3 days of receiving order). They won't refund money. Only store credit and they won't give a shipping label. Now it's going to cost $50 to ship back the item was $65. REALLY!
Tip for consumers:
DO NOT ORDER FROM BIKEBANDIT
Date of experience: September 6, 2017
Thanks for your review, As for sizing, the sizing charts will vary per manufacturer. We are happy to offer a free return shipping label if your ordering a different size. It sounds like your ordering a close out item, which is returned for store credit only. Please feel free to call in and ask for a manager and we will be glad to take care of you over the phone.
I ordered two motorcycle tires because Bike Bandit's prices were much better than their competitors. They came with free shipping and I received them the in a day and a half with UPS Next Day Air. The tires were exactly what I ordered and had a recent manufacture date. There was also a follow-up phone call to see if my order was satisfactory. Who does that? I couldn't be happier with the service and will definitely buy tires from them again.
Date of experience: June 16, 2020
Really really disappointed with these guy's, paid for parts, on the 3 October they took my money then said parts weren't available and my money would be refunded.
Then nothing, i have sent 4 emails, no reply, i have phoned several times but answer.
I would not recommend anyone to buy parts off this company, they should be closed down.
My order number is
**************
Date of experience: December 22, 2021
Im writing this while im on the phone (on hold) with them again. They never answer... I've tried the call back option too. They never called back.
I've emailed them to cancel an order. They never replied. I've also messaged them on Instagram. No reply.
I ordered a motorcycle helmet before the virus and they did say it's taking an extra long time but I would like a helmet before motorcycle season is finished so im just trying to get a refund...
Very frustrating
Date of experience: July 14, 2020
I placed a hand full of orders back in March. The 1st time I called they stated the delay was due to some back ordered and cross shipped items but they should have them available in 2 weeks. So I waited then called again. Still the items were not available. I waited some more then called back still nothing. My 4th call I asked to cancel all back ordered and cross ship items. According to Marco the rest of my orders will be ship out in a few days. 6 days later I called and still nothing has been shipped out. Now when I call it goes to an automated voicemail then hangs up.
Date of experience: May 17, 2021
Order a bunch of parts. Was supposed to be 1 week. Then Covid happened so they told me 3 weeks rudely. No problem. Then after man unanswered emails, I asked to cancel my order, after waiting for 5 months. Then without actually cancelling my order, they immediately sent it out without talking to me. Sent the wrong parts. And refused to acknowledge I had cancelled the order. Refused to pay for return shipping. Will never again order there. Just a terrible experience at all steps of the way
Date of experience: November 8, 2020
Placed order # SE3Y5T5 19 days ago and have received nothing. BikeBandit will not answer there phone. They will not respond to emails and there online chat does not work.The only thing they can do is take your money like a bandit and never ship anything. Stay away from BikeBandit
Date of experience: June 29, 2020
For anyone ordering bike parts please do not order with bikebandit.com i truly insist on this they are very horrible any at any responses and they will steal your money from you, as they did to me, I've purchased parts and never received them I have emailed multiple times and only got 2 responses on from them saying they will send my parts purchased asap. And never did they also they took down my order number from my account and now they have no response from them its like it never happened
Date of experience: May 9, 2021
Ordered parts for my bike on 4/30/20, my credit card was charged on 5/1/20. They have not shipped my parts or answered any of my emails inquiring about the order? The phone is never answered or goes to busy signal. This is pure online shopping robbery. If they are open and can't communicate or fill orders they should not be tsking peoples money. The virus is no excuse!,,
Date of experience: May 26, 2020
Hello Mike,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
I bought a set of motorcycle tires. The back tire was fine. The front tire looked picture perfect off of the rim, but once it was mounted and aired to correct pressure, it was clearly out of round and appeared unsafe. When I contacted BikeBandit for a return authorization, they said I could not be refunded because the tire had been mounted. They elaborated further, saying I could not be refunded unless the manufacturer agreed that it was a defective tire from the start. So, if you but a tire from BikeBandit, and it's defective, you now own a defective tire. And "GOOD LUCK" reaching their customer service. Their on-line chat didn't work. I sent 3 emails and received zero responses. I called and received an automated answer on call #11; I waited on hold for 50 minutes before a real person answered.
Tip for consumers:
Avoid this business like the plague.
Products used:
I used 1 of 2 tires purchased.
Date of experience: June 1, 2020
Hello
Sounds like there may of been miscommunication. Or maybe a request that was not able to be done. We cannot take back a mounted tire as a return, we can set you up with a warranty to get a new tire sent out to replace the defective one. We just need to get that defective one back and sent to the manufacturer for warranty purposes. We have sent you a private message to get more info so we can better assist you with this.
Ordered a radiator all i get is we are on it but the 800 number goes straight to busy signal and the live chat is down. No response sounds fishy to me i think i need to call the CC company and cancel payment...
Date of experience: June 2, 2020
Hello Brian,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
I purchased motorcycles parts from bikebandit.com on 10/10/2021. 10/11/21 got an email saying 1 part was unavailable and would get a refund for that part. As of 1/26/2022 I still have no refund. I have sent multiple emails and had no response. I have called and left a message with no call back. I have called many other times and never get anything but the automated voicemail system. DO NOT GIVE THEM YOUR BUSINESS you will be disappointed.
Tip for consumers:
do not buy anything for a vehicle that may have unavailable parts
Products used:
the parts i got i used, and are perfectly usable
Date of experience: January 26, 2022
Lazy Sorry Never get your product Company! Customer service does not care when if where how you will get your parts. I can't figure out how they make money other than the just use your money to collect intrest.
Date of experience: August 24, 2020
Cancelled my order as the part is no longer made by the mfg. That part is still for sale on their site, even though it is unobtainable. Still haven't refunded my money. Called customer service, waited 8 mins on hold just to talk to a snarky jerk that has no business being in customer service, a real smarmy a-hole. Never do business with these turds.
Date of experience: June 23, 2021
I've been trying to contact you via phone (20 minutes then it hangs up), live chat (response: when you (I) were off line... cough cough, I just pushed the send button), and email (crickets) for an update on an order I placed on June 26th. Where is my order? When will I receive my products? If this continues, then I would like a refund so that I may purchase from a company that is responsive. We use this bike daily on our farm but can't until its repaired. I NEED MY PARTS!
Date of experience: July 10, 2020
Bought a chain and sprocket kit a month ago. Sent a email asking what the hell was going on and got some automated message back. This place is the worst company I have felt with. This is my first time and my last. Been on hold for costumer service 4 times already for 20 min and never get a answer. This place is straight garbage. Give me my parts or my money back!
Date of experience: May 25, 2020
Hello Dustin,
We apologize for any inconvenience we may of caused you. We would like to see what we can do to make this right for you. We are experiencing a very high volume of orders and contact that its been causing unfortunately phone shortages and longer wait times. We hope we can make this right for you as soon as possible. We have sent you a private message to get further info from you for this order as we cannot locate you with Dustin W.
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Rick,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.