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Ban·dit: noun: a robber... and typically operating in an isolated or lawless area.
Synonyms: robber, thief,... crook,. Raider, freebooter, hijacker, looter,...
Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Date of experience: January 19, 2017
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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
Placed 900.00 order They back ordered two small parts. Now they want me to wait on the parts to ship order. Call and emailed many times and when they answer I get hung up on. No response to email but a auto replay
Never again. Must going to place a charge back on whole order...
Date of experience: August 3, 2020
I ordered 2 quad tires and unfortunately the next day I realized I ordered the wrong size. I called customer service to see if they could cancel my order and the guy told me he could not because most likely they were going to be shipped out that day. Instead of checking with the warehouse to see where things were at with my order. Well never got my confirmation email that they were shipped so chances are if he would have not been so quick to tell me no and just check for me, we would have been able to take care of this. I am a single mother just trying to help her kid out with some quad tires and unfortunately now hes going to have to wait to get the correct ones because I made a mistake and they wouldn't take the time to try and fix it.
Date of experience: August 7, 2021
I ordered a bolt a few weeks before we were supposed to leave on a motorcycle excursion. It's now been a couple months and I still don't have the bolt. I have called their number multiple times and no one will answer. I guess I can write the bolt cost and the shipping off at this point.
Date of experience: July 28, 2020
Ordered A tire and clutch From them april 17th and Then got an email a few days later telling me that the tire was actually not in stock and would need to be ordered which would add 3-4 days to the shipping time. Fast forward two weeks of absolutely no communication on their end and I called them and was on hold for 20 minutes and then was told it had to be ordered directly from kawasaki but that it should have been to them by then and the customer service representatives said he'd look into it immediately and get back to me, he did not get back to me in any way shape or form. So I waited another week and a half till today and called again, after a half hour on hold the customer service representative informed they still did not have it in stock so I canceled my order. Extremely dissatisfied
Date of experience: May 15, 2020
I placed an order for 5 items and paid $27.95 for 2 day express shipping. Bikebandit.com only shipped one of the items and held the other 4 items. I called customer service and I was told the other items would take and additional 5 days just to process. After the manager was done being rude as possible he told me all the items were ready to ship but he was holding on shipping until the following monday( which was 4 days later). I could only cancel my order after a long argument.
Tip for consumers:
If you order from here, DO NOT PAY FOR 2day EXPRESS SHIPPING. It will not be shipped.
Date of experience: August 21, 2014
I received an email stating the part I ordered is nationally back ordered. How can they advertise something for sale when they don't even have the item? Anyway, I received an email from them stating I'd have to contact them to get a refund. I called the phone number and tried live support with no success. I've been on hold for over 30 mins and when I selected the option to call me back the system hung up without taking my number (I have a blocked number so I'm not sure how they were going to call me back). Their live chat option doesn't work and brings you to a blank screen. BIKEBANDIT, why don't you just refund my money instead of having me waste my time chasing you?
Date of experience: July 7, 2020
I ordered my tires on Monday. 7/6/20. Then told it was shipped out the following day. It's been almost 7 day and nothing. I check everyday and it's still sitting at BB warehouse. I WANT WHAT I PAID FOR! Or, PayPal will be notified.
Date of experience: July 13, 2020
I ordered a part in October of 2020. After waiting 3 months for the part Bike Bandit said the part is no longer available. They charged me anyway. They said they would refund me. It's been over a year and I have not received my refund! They keep telling me it's a Pay Pal issue and that a manager will get in contact with me. No one from Bike Bandit has ever contacted me. I have contacted them many times and have given them other options for refunding me if pay pal is really down.
At this point I am thinking this company is a scam, especially after seeing all the other comments similar to mine.
At this point I am thinking this company is a scam, especially after seeing all the other comments similar to mine.
Date of experience: November 12, 2021
This is the worst service i have ever seen, sent immediate email label created and shipped, tracking doesnt work nor do they answer phone, they charged card immediatly and no product, filed claim with paypal
Date of experience: June 9, 2020
Hello Bradley,
We are very sorry for any inconvenience we may have caused you. Sounds like the carrier needs to update the tracking, usually takes around 24-48 hours to see an update. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
Ordered a set of bags from Bike Bandit, only one piece came. Tried to contact through many many calls, emails, and chats. Phones don't even work anymore. Pretty sure I've been scammed, parts I never received are worth $175.99. Ordered over 2 months ago. Ordered the same bags from revzilla so my trip wouldn't be ruined, they came in 4 days. You've been warned
Date of experience: June 2, 2020
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Ordered 6 parts (about $100) early May 2020, no word/update until I received "Fulfillment Delay" email 1 month later then got "Fulfillment Delay" emails every week for the next 2 months. Called today to ask why but the rude (half asleep customer service rep) couldn't even attempt to answer... so I canceled. I'll never bother with them again.
Date of experience: August 10, 2020
Ordered back in Aug2020 strung me along until Jan2021 telling me part would ship, never did. Had to cancel due to lack of trust with them. Definitely do not order from here unless you live by and can pick it up.
Tip for consumers:
Don't order from here.
Products used:
None, never came
Date of experience: January 8, 2021
Was shocked to come on here and see the consistent content of negative reviews. I'm kicking myself for impulsively trying them out without seeing this first, because the reviews are there for a reason. They claim COVID has caused them to have these delays which is fair enough, but the total lack of customer service is absurd. I have asked for a cancellation of order and refund and still have had no reply. My order has been out for a little over 2 weeks but seeing others' complaints, im not willing to wait 2-3 months for action to be taken. Other vendors are releasing orders and shipping in 1-2 weeks MAXIMUM. Will never use bikebandits services again.
Date of experience: August 25, 2020
I have been waiting patiently for my order to be filled.
It has been approximately 2 months since order & payment.
All efforts to make contact with customer service (or sales)have been fruitless.
The complete lack of communications is highly unusual.
Could you simply Refund my money?
Ref.
Order K9EL*******
Ticket #LTK*******327X
Date of experience: July 7, 2020
Placed order on April 27th, 2020. My credit card was charged on the same date. Nothing was shipped. Have tried to call multiple (12 times) and have been on hold for over two hours. Send several emails via their on-line app and have gotten no response. Latest one was to give notice that I will be cancelling the credit card charge unless something happens by tomorrow May 26th, 2020. Maybe this review will get someone's attention.
Date of experience: May 25, 2020
Hello RK.
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with RK.
I ordered tires from BikeBandit and cannot get a status of my order. No one answers the emails, livechat is not available and the phone goes straight to a busy signal. They've already charged me for the tires and haven't shipped them. I wish I had read these reviews before I ordered from them. I am going to procure the tires locally and try to cancel my order which is hard to do when you can't contact the company.
Date of experience: June 5, 2020
Hello Joseph,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I ordered some parts on June 24th, the order was in progress supposedly. On July 20th they charged my PayPal account and the order still shows "in progress". When you call their number the recording says no one is available to answer your call and hangs up on you. Live chat is not available either. Are they out of business and just stealing your money until they fold up completely? I'm glad the order was only for $25.39. I think I have been ripped off. I put in a PayPal dispute but we all know how that goes; SLOWLY.
Date of experience: July 25, 2020
Ban·dit: noun: a robber... and typically operating in an isolated or lawless area.
Synonyms: robber, thief,... crook,. Raider, freebooter, hijacker, looter,...
Wish I had read others reviews. As other indicated stated shipping not accurate. Parts not in stock and are being 'cross-shipped' and supposedly was notified of this once order was placed within browser, yet there is no such information within the order confirmation email. In the end after waiting 6 days, i'm told the order may ship 7-8 days from when the order was confirmed, and a full 12 days after the order was place. In order to confirm the presence of any such notification would have to place another order, and orders can not be cancelled on-line but only via calling. Oh, 'your call is important to them, and they place a priority on customer service'; p
Date of experience: January 19, 2017
It's too bad that this is the way they do business, but I guess they don't care if they lose a few customers with this process. I did not expect to have this much trouble to return a defective item that was not first quality as they claim to sell. If you have to return what you purchase beware of this tedious process and customer service reps that make it frustrating to process a simple return.
Date of experience: November 19, 2017
Hello Vince,
Sorry you had issues with the return process, please feel free to give us a call. Ask for a manager to see how we can turn this around for you.
I order two things from bike bandit on May 3rd. I was called about two weeks ago saying my parts were shipped and would be coming soon. It is now the 29th and still haven't revived anything. When i try and call there is no answer, the live chat doesn't work and they do not email back. I logged onto my account to find out they haven't even shipped my parts. Not impressed to say the very least! This site sounds like a fraudulent business I highly recommend not ordering anything from bike bandit unless you like giving your money away!
Date of experience: May 29, 2020
Customer service is almost zero. I've ordered from them many times in the past with good service but the last year has been horrible. Tired getting a hold of them many times by phone and email and zero response.
Date of experience: September 30, 2020
UPDATE: BikeBandit has issued a RMA for the return, thanks to this review site, which they monitor. Have not received a refund yet, but will update again once that happens. Thanks BikeBandit for stepping up!
(Original reveiew below)
Bought some tires, one of which will not fit my bike. Website says to call *******888 in order to request return. Been trying for 3 solid days, just get busy signal. Looks like BikeBandit monitors this review board. Please help!
Date of experience: June 5, 2020
Hello Kenneth,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. We have emailed you a private message to get your info so we can get your return all taken care of. We look forward to hearing from you.
It has been 15 days since I placed my order and it has still not been shipped. Their "Live Chat" is dead, their phones are busy or not answered and my email response is that they would send it "ASAP." Whatever that means. And, they continue to advertise the same helmet.
Date of experience: June 5, 2020
Hello Chris,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Avoid this place at all cost. I have had parts on order since June 27th and have been told that they were in and being shipped twice by two different people. Not true. I was told I was being credited for freight and would receive expedited shipping again Not True.
Very frustrating place to deal with. Sick of the COVID excuse.
Use you own judgment but for me they have rated less than a Zero.
Date of experience: September 7, 2020
I ordered a few parts in early May 2021. I emailed bikebanditservice around 2 weekslater looking for an update. They told be one of my parts was being shipped from another warehouse so there will be a two or three day wait before my parts ship out. Now, after almost two months, they still havent shipped and I cant seem to get a response from their email, live chat, or get them on the phone. I am really disappointed in this company and am out $200 for the time being. Very poor costomer service.
Tip for consumers:
If you buy off Bikebandit dont expect your parts for a few months if at all.
Products used:
Havent received my products
Date of experience: June 23, 2021
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Marcus
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name Marcus. We've sent you a private message to get more info to see what we can do for you.