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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
Ordered parts for my motorcycle. Never shipped, some items were BO. Impossible to reach them by chat, email, phone.
DON'T ORDER FROM THEM - ITS A SCAM. You will not get your parts, you will not receive any personalized emails. Just automated response that you can't do nothing.
Date of experience: June 23, 2020
I ordered a coolant reservoir. I was able to repair the old one and decide to cancel my order. I have been trying for 6 months to get reimbursed. They do not return any emails or calls.
Stay away!
Date of experience: February 2, 2022
Do not trust this Company! They will promise to get you a part and do a withdrawal from your bank account and not deliver on their promise! We are still waiting on a part we paid for in full July 10th (4 months, 1 week & 6 days) as of November 23rd 2020 in the mount of $490.90. Please be aware of their way of doing sketchy business!
DO NOT TRUST BIKEBANDIT, as we wished we had not.
0 stars not even 1 from us!
Date of experience: November 23, 2020
I've found BikeBankdit to be OK but a recent problem I had with them will make me hesitant to order from them again. An incorrect part was shipped to me. It really wasn't BikeBandit's fault but rather the motorcycle manufacturer's because the part number on the bag it came in was correct but it contained the wrong part. However, I bought it from BikeBandit so I expected them to correct the problem and send me the correct part. I contacted them and received a confirmation that they received my message but they never response and the problem was never resolved and I never did receive the correct part. Another issue I have with BikeBandit is that they list parts that are no longer available. You place an order only to be told a week or more later that the part isn't available. I wasted too much time with that. I'm not sure I will be dealing with BikeBandit in the future.
Date of experience: June 5, 2019
Ordered a part that said was in stock. Get an email a week later saying it's on backorder. Canceled the order on 12/8/21 it's now 2/2/21 and have yet to get a refund. I have emailed numerous times and not heard anything back. Called and it's all automated and hangs up. Have contacted the BBB but they couldn't even get in touch with them. This site is a scam and should be taken down.
Date of experience: February 2, 2022
I wasn't sure about ordering from this site at first. But I still ordered $260 worth of parts anyways. Once I paid they stopped answering. They said I would get a "refund" in a couple business days. It has now been just over 2 weeks and I always send them emails. Do not order from this site. ABSOLUTELY TERRIBLE SERVICE
Date of experience: May 16, 2020
I've waited over a month for my parts I've called them multiple times nobody has answered I have emailed them zero replies I even left my phone number and told them to call me back and they never did Still to this day no parts but don't worry they took my money for it
Tip for consumers:
If you like waiting a month and a half for your parts by all means order away
Date of experience: June 22, 2020
Do not order from here - go to your local dealer and have them order what you need.
All they have here are excuses - live chat is not manned, the phones are busy throughout the day, and when they do answer you sit on hold for eternity. Ordered ten days, confirmed, then said delayed, no indication.
Pandemic shmandemic - if you have an uptick in business volume consider yourself lucky - HIRE SOME MORE PEOPLE to fulfill your orders.
The service levels here have gone form so-so to absolutely disgusting.
Date of experience: June 10, 2020
Hello Chris,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if you'd let us. We are sending you a private message to get more info on this order so we can better assist you.
They are really bad. Delayed my order without valid reason, never answered my emails. Deliberately bloked the live chat because they didnt want to chat with me. Their attitude was alwaist against the customer, never to help him. I canceled my order, tired about their mistreatment. World champions in horrible customers service.
Date of experience: February 17, 2017
Place an order on May 4 and it said 1 to 2 business days and it would ship. On May 11 (Monday) I still have not got the order so I called and talk to someone and they said it was coming from the supplier and it will ship by May 15 or 16 (Friday or Saturday) and I should get it by May 20 (Wednesday). As of May 20 I have not gotten an email for shipping confirmation. I tried to call them on May 19 (Tuesday) to see if it had shipped (knowing it had not because I had no shipping confirmation email) and I was on hold for 16 minutes and no one ever answer my call, so I hung up. As of May 21 (Thursday) I have not receive my order or a email confirmation. I have also email them a couple time. I will never order from them again, this is very very POOR customer service.
Date of experience: May 21, 2020
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name left here. We've sent you a private message to get more info to see what we can do for you.
Fire to would like to say the only reason they're getting one star is because I cannot give 0. I placed an order 9/14/2021, received an email 9/15/2021 stating that there was a delay and am still waiting in February 2022! There is no option to speak to an actual person regarding your order and emails never get responses. Worst customer service ever! SCAM SCAM SCAM ALERT
BEWARE!
Tip for consumers:
BEWARE! Look elsewhere!
Date of experience: February 13, 2022
Placed order 15 days ago, my card was charged, no update, phone just gets busy tone, no email response, and the live chat feature seems to be not working.
This is quite unacceptable
Date of experience: May 27, 2020
Hello Louis,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
This really looks like a company that is preparing to file bankruptcy. They are collecting thousands of dollars a day from unsuspecting customers with no intent to deliver. They are felons at best! DO NOT GIVE THEM ANY MONEY, YOU WILL NEVER SEE IT AGAIN!
Tip for consumers:
RUN AWAY!!! DO NOT SEND THEM ANY MONEY!!!!
Products used:
They never sent anything!!! IT IS A SCAM BEWARE!!!
Date of experience: August 24, 2020
I ordered parts through Bikebandit and paid more over another website because Bikebandits website said 2-3 days shipping vrs the other websites 3-5 days. It's been over 5 days and no shipping confirmation or any other information sent about my order other than on the 16th that one of the parts they claimed was in stock was now no longer being manufactured. I ordered the part from eBay on the 16th and received it today the 21st. Can't get ahold of them through email, live chat or phone call which they highly recommend. I've noticed tons of other customers having the very same issues. Even considering the COVID19 BS going on, there's no excuses for terrible business. If Bikebandit can't hang with the big dogs perhaps they should stay on the porch and stop taking orders until they get their poop together. This isn't the first time I've run into issues with Bikebandit but it for sure is my last. I'm warning everyone in the motorcycle and ATV world about the Bandit...
Date of experience: July 21, 2020
I ordered a throttle tamer and hand grips two weeks ago and still I'm waiting on parts. They talk about delays, but I ordered a set of fairings, on the same day, from somewhere else that had to be painted and all. I was just informed yesterday that my fairings would be shipped. I check my order status everyday and it still says "not yet shipped." I've called before their hours of operation and the phone will ring, an answering service picks up, but then when I call during business hours the calls won't go through. THIS IS THE FIRST, THE LAST AND THE ONLY TIME I WILL EVER SPEND MY MONEY WITH THEM. I really want my $108.78 back. Some of the worst service I've ever experienced in my life.
Date of experience: May 6, 2020
Hello Kendall,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name. We've sent you a private message to get more info to see what we can do for you.
WELL over 2 years ago, i ordered a tire for my street bike. After countless emails apologizing for the delay, they finally said that the were unable to fulfill the order. That was 18 months in. At this point (2+ yrs in) I am STILL WAITING for a refund, which is proving to be IMPOSSIBLE, as they are UNAVAILABLE over the phone ( # no longer in service), on the internet, and have yet to reply to my COUNTLESS Emails. Im VERY DISSAPOINTED at the loss of $150+. The worst part is, I dont think they even care about getting bad reviews! This leading me to believe that they are just STRAIGHT UP CROOKS!
Tip for consumers:
Dont make the mistake. Its a scam.
Products used:
Tires
Date of experience: March 1, 2022
I ordered a fuel pump and the sealing O-ring for my cruiser more than 2 weeks ago. After shopping around and comparing prices from other sites I figured that I would give BikeBandit a shot seeing how they had the lowest price once at checkout. The site claimed that my items were in stock and would ship within 1-3 days of my order. I emailed customer service (I was nice) wondering where my parts were after a week of no shipment. After no response for a day or two I decided to try the live chat option in which the rep said I would be notified when the parts shipped and that I could expect them to arrive at the end of the following week. Then later that weekend somebody finally answered my email 3 days after I initially inquired with the same cookie cutter response but no ETA this time. I waited for another week hoping that I would see a change in order status but to no avail. I tried contacting customer service again this morning (2 weeks and a day after my order was placed) and the phone line and live chat were both down. Yes, I did check the time zones and the hours of operation of their office and I was well within the window. I sent another email (not nice this time) but I'm expecting another 3 day waiting period before I hear anything back. I guess in the mean time I will sit on my bike in the garage and make motor noises while dreaming what it would be like if I had just spent $50 more on Rocky Mountain. At least they typically let me know if there is a delay! This is the first and last time I use BikeBandit.
Date of experience: April 30, 2020
Bike Bandit is terrible. It took 2 months for a return. That's a good chunk of my riding season wasted. Avoid at all costs. Customer service is AWFUL.
Date of experience: June 12, 2020
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
Never deal with this bull$#*! company. Thieves liars and cheats. Cant supply my order. Paid in full. No refund after 3 months. $#*! company. Scammers. $400 AUSTRALIAN DOLLARS. GONE
Tip for consumers:
NEVER USE THIS COMPANY
Products used:
SPARE PARTS
Date of experience: December 26, 2021
I ordered three small items about a month ago and still have not received my parts. I could have gotten them from China faster. Worst serve ever, don't order from this place.
Date of experience: June 30, 2020
I ordered seals, bearings, and one oil transfer tube in APRIL and still have not received the order even though I have called weekly for updates. They claim COVID is causing issues, and I am cure it has, not not one single other company has been this bad, including a supplier in their same town that is SWAMPED with PPE shipments and minimal employees I had to order from. This company should stop taking orders until they can clear the backlog, and even better... new orders are being expedited and shipped while mine is still missing for many months. Would not recommend going with this company, shameful as I have been with them 8+ years.
Date of experience: June 29, 2020
Seriously don't waste your time with this company, they are a joke. Live Chat never worked, email you get no response. Stayed on hold for 52 mins to talk to a live person, just for them to tell me after waiting for 2 weeks that it would be another 2-3 weeks to get parts. Paid $28 extra to have 2-3 day shipping, but that doesn't matter apparently. And then when I call out the point they charged me in full and I still don't have confirmation of shipping, the person hangs up on me. They keep blaming the pandemic, but on the website it says the shipping will return to normal as of 6/8- I call Bull$#*!. I WILL NEVER BUY PARTS HERE AGAIN AND WILL MAKE SURE THEY GET BLASTED ALL OVER THE INTERNET!
Date of experience: July 7, 2020
I wish I had read these reviews before I ordered from these losers. Tied up my funds in PayPal but will not provide ship dates or any email response at all. Phones are always busy. Online Chat function does not work. DO NOT BUY ANYTHING FROM THEM! Reported them to BBB. If I could give them a negative score I would.
Date of experience: May 27, 2020
Hello Dave,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
They always assure you the parts are coming, but they never do and when you cancel your order you're lucky if you get your money back. Run away from this place!
Tip for consumers:
Don’t use this site!
Date of experience: November 19, 2021
Ordered 7 parts, ALL listed as "in stock". About 24 hours later, receive email saying 6 of the 7 were out of stock. They were still going to send me one part (weighs sporox 2 oz) at a shipping price of almost $12. I call to cancel. Spend 30-45 mins on hold JUST TO CANCEL REST OF ORDER. They agree to fo so. It is now 2-1/2 weeks later, STILL NO REFUND. Now spending over 30 mins AGAIN, in order to get a refund. What a sham/scam...
Date of experience: August 21, 2020
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name Brady. We've sent you a private message to get more info to see what we can do for you.