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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
They take your money and never give it back! They sell products that they say are 'in-stock' only to find out they are ordering them. When trying to cancel an order (because it's taken weeks to ship!), they won't, eventually they do, but then NEVER GIVE YOUR MONEY BACK. They are in a Class Action Lawsuit and have a few different authorities investigating them.
Tip for consumers:
Don't buy here. At all costs, avoid this place!
Products used:
None that I ordered, since they never shipped.
Date of experience: November 19, 2021
I placed a order on 4. 30. 20. Today's date is 6. 1. 20 its been almost a month with no response or even an update about my order. Its really poor customer service
Date of experience: June 1, 2020
I ordered a radiator from this company June 23,2020 and they took the money out of my account right away and now it's July 24,2020 and I have yet to receive anything I WANT MY MONEY BACK. DONT ORDER FROM HERE THIS COMPANY IS UNRELIABLE.
Date of experience: July 24, 2020
They ship the wrong item and then dont refund the full amount. Very dishonorable business practice. There are other places to buy from with a higher rating
Date of experience: July 18, 2019
Hello Darren,
Sorry to hear about your recent experience with us, I'm going to send you a private message with my contact info if you want to reach out to get this resolved.
Bought a emglo glass fuel filter, it fell apart TWICE, and has happened to others
Good things nobody had a hot bike!
I suggested they take this one off the shelves he said"
All products have a few complaints and problems, im not gonna pull it because of a couple complaints "
SO HE DOESNT MIND IF A COUPLE OF US DIE OR BURN
Don't buy from the Bandits as that is what they are
REVZILLA CARES AND DOESNT SELL DEATH PARTS,
Date of experience: July 17, 2019
First off I just want to say if you're planning on purchasing anything from Bike Bandit, DONT! I repeat abort mission right now. I placed an order for a Fuel tank almost 10 Days ago and have not been able to receive any accurate updates from them, I have called several times and one of two things happens, the number is disconnected or some unenthusiastic employee picks up the phone and has no idea what is going on with my order, Last time I called I was told my tank arrived and just hadn't been processed yet. This was about 4 days go. Their chat has been offline forever but, today it was up and running so I thought I would try that. The consultant told me my tank hasn't arrived yet. Wait, hold up, I was told by someone else my tank is there so, who is giving me the right information? The consultant representing this "great" company then told me that it's possible it arrived but, he doesn't know. I asked to speak to a manager and I was told a manager would just give me the same info. I get that these are hard times and the virus has made everything take a bit longer than usual but, not following up with customers, not even giving them updates after they spent hundreds of dollars on parts is unacceptable. They keep going on and on about how everything is currently delayed but, there was no delay in taking my money before pretty much kicking me to the curb. I am hoping I receive my part before the end of the week but, until then I urge you to take your money elsewhere.
Date of experience: May 5, 2020
Order has been in process for over 3 weeks, no response from email, live chat never on and phone always on hold and then disconnects. Just cancel my order.
Date of experience: June 11, 2020
I ordered some parts three days ago. I got an initial email detailing this and nothing further. I wanted to make some changes to the shipping address and I have called immediately about that as well. It was at night so I figured nobody was going to answer and I left a message. Nobody bothered to call me back. So three days later I called back again because I haven't heard anything else about my parts. I log into their site, and I get a server error, that doesn't even show my order exists. That concerns me so I called back. Same thing as before, nobody answers the phone. I left a message for someone to call me back but after reading the comments here I'm not confident in my parts are ever going to show up. I'll take my business back to Dennis kirk. In fact I don't know why I even considered ordering from these nimrods. Now, keep in mind I've been charged for the cost of these parts but I don't even know if I will ever get them since no one bothered to call me back. I guess it's time for a call to PayPal to inform them of the fraud that's occurred.
Tip for consumers:
Don’t.
Date of experience: November 12, 2021
I have waited over 1 and a half months for my order. Every week they tell me they will send it in this Saturday, but they haven't even sent me a update or anything. They do not care about the orders and constantly threaten me to that i should just cancel my order if they are taking to long, instead of expediting or helping me in some way. DEALING WITH THEM IS WORSE THAN THE ACCIDENT THAT CAUSED ME TO COME TO BIKEBANDIT. WORST COMPANY EVER! Id rather pay extra money than deal with this garageband company
Tip for consumers:
do not expect anything from them. they do not care
Date of experience: May 25, 2020
Hello Hassan,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with Hassan I.
Covid is no excuse for taking this long is california closed from covid? Bunch of $#*!ing liberals out there. Dont buy or your machine will never be fixed
Date of experience: November 30, 2020
Ordered parts they never showed, when I tried to get ahold of them no luck, so I went through an email process and after 5 weeks I said I would like my money back, never happened, Been 8 weeks this place should close there doors they are crooks
Date of experience: June 1, 2020
Hello Ken,
We sent you a private message to get more info on this so we can try to better assist you on whats going on with your order. We look forward to hearing from you.
Purchased for 2 Bikes and a Jetski! 9 items OEM Parts. Took 2 1/2 weeks to get in (NOT SHIPPED) simple brake pads and oil filter (BMW S1000R) The rest was Kawasaki oem parts that they still didn't receive and couldn't tell me a expected delivery date. Then wanted to charge me shipping to send me the parts that were received into there warehouse because it was a incomplete order. Was supposed to be FREE shipping. Canceled order I'll never waist my time again with them! What good is great prices if it takes a month to get items!
Date of experience: May 20, 2020
Hello Frank,
We would like to look into the order and see what happened here. We do not list anything to be in stock on our site. OEM BMW is listed for 5-7 business days and OEM Kawasaki is 3-4. These are under normal circumstances as well. We have a banner on the top of our site to inform our customers that delays are happening during this time. Still, I would like to touch base with you and see if theres anything we can do to make your experience a better one.
Ordered a part a month ago. Finally got an automated response saying in effect "we are too busy". They will not refund my money, nor respond to any form of communication. I suspect they are going to bankrupt.
This is all i get... a worthless automated response:>>THIS IS AN AUTOMATED RESPONSE - DO NOT REPLY
Thanks for contacting BikeBandit.com
A tickets has been generated to help track your inquiry.
Your ticket number is: LTK*******689X Please use this ticket number in all future communications.
Please do not reply to this email.
We can best serve you through our Live Chat Service or our Phone Support@ *******888
Live Chat is available:
M-Fri 7:00 AM - 4:00 PM
Sat/Sun Closed
Date of experience: August 24, 2020
Do not purchase from this company I repeat avoid like a plague they will take your money I Ordered parts close to $500 worth they immediately took my money and sent me a email stating 2 of the parts was discontinued and I would be issued a refund after numerous emails and phone calls I finally received a email after a month stating they are having billing issues and I should recieve a update on my refund in a few days well weeks later and more emails and calls with no response today finally got a answer only for the guy to say there is nothing he can do but email billing when asked to be transferred to billing he states they dont have phones and respond to strictly emails he states they have been doing it this way for 20+ years then proceeded to get rude with me and stated he had other caller to deal with and hung up I was not rude or load just slightly fustrated wanting to know about my refund this company is a joke avoid doing business with them like the plague
Tip for consumers:
Avoid like the black plague
Date of experience: May 4, 2021
Just to make it quick I ordered in August waited a little over a month never received order call him up and they tell me they don't know when it will be shipped that they just middleman so I canceled my order expecting to receive my $210 refund it's now December 31st and I still have yet to receive refund cannot get a hold of the people horrible customer service and a waste of time avoid at all costs
Tip for consumers:
Avoid at all cost
Products used:
Nothing
Date of experience: December 31, 2021
Ordered some products for my sons birthday 2 weeks in advance and paid for 2 day shipping.
No exaggerating, it took 2 months to the day and was shipped standard.
Won't be ordering from here again.
Date of experience: May 27, 2020
Hello Mike,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldn't be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.
I placed an order for 2 helmets and 2 pr of gloves for myself and my son,, ON MAY 15th!
The money was first pulled from my account then put back 3 days later, then pulled again. I have an old helmet I can use BUT MY SON DOES NOT. I recieved 1 helmet, ( mine,) 4 weeks later, and pr of gloves 2 days ago on the 23, ALSO MINE. My son has yet to be able to race his new bike because he has NO HELMET, NO GLOVES, NO ETA ON SHIP DATE, NO CONTACT WITH CS, ( THROUGH BOTH PHONE LINES, EMAIL, AND LIVE CHAT IS DOWN.) I cant get my order cancelled I have already payed for it, and Have no idea when it will even ship! I am quite frankly mad as a hornet at this point and cant even contact any one. WORST PURCHASE EVER! AND WILL RECOMMEND EVERY ONE I EVER TALK TO, TO STAY FAR AWAY!
Date of experience: June 25, 2020
Ordered parts for a 4 wheeler that was not processed for over 10 days and NEVER had any contact even after 2 chat inquires, 2 emails and 5 phone calls that I was on hold for EVER...
DO NOT USE THIS COMPANY.
Date of experience: June 3, 2020
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
I ordered a set of BMW brake pads on 5/19. There were delivered on 6/29. The email updates I received were generally unhelpful. If you're in a hurry for your parts, I would avoid them.
Date of experience: June 29, 2020
I ordered a part over a month and a half ago and they charged my credit card but have never sent the part. Whenever you try calling its impossible to get a hold of anyone.
Date of experience: August 21, 2020
Good prices and service but, man, they love to spam your email address as soon as you place an order. I now order from them only using a throwaway email address.
Date of experience: April 1, 2016
I'm leaving this review in reference to Order Number 25XY4CL this order was made and charged to my card almost 3 weeks ago, busy tone from customer service, no replies to email, live chat doesn't work.
Will be reporting this fraudulent company to BBB and anybody else who will listen.
Date of experience: June 1, 2020
Hello Ed,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately during these times our phones are fully queued all day long which causes some to not get in touch or to experience longer than normal wait times. We have sent you a private message to get further info from you for this order as we cannot locate you with Ed.
I recently order some parts from bikebandit which to begin with took over 2 weeks to ship out and receive. I took the part out of the "manufacturers bag" which was just a bag with no parts number and realized it was not the one I needed so I tried to return it. And after paying to send it back to them they denied my refund because it was "appears to have been used and returned without the manufacturers packaging". WHICH IS IMPOSSIBLE BECAUSE THE CONNECTOR FOR THE PART I ORDERED WAS DIFFERENT FROM THE CONNECTOR ON MY BIKE SO HOW COULD I POSSIBLY USE IT. So now I am out 400 bucks for a part I didn't and cant even use. Im glad I wasted my time and money. Safe to say I will NEVER buy anything from bikebandit again.
Date of experience: April 6, 2017
This is the worse place. Order a part on line paid for 2 day shipping. Called asked they said it will be shipped and I would have it in 2 days. Got a ups notice the next day saying it wasn't going to be delivered til 7 days. I called bike bandit and they made excuses. BIKE BANDIT DOS NOT STAND BEHIND WHAT THEY SAY. Do not use them.
Date of experience: August 16, 2019
Don't do business with them. I ordered $98 worth of parts from them. I only received $9 of the order. Tried to call and email, but no response. Hope you're listening to me now. SEND ME MY MONEY BACK!
Date of experience: June 5, 2020
Hello Vincent,
We are very sorry for any inconvenience we may have caused you. We would like to see what we can do to make this right for you. Unfortunately the stem of our problems are more when the parts get to our warehouse. Our warehouse and sales/service team has unfortunately been hit hard due to COVID and operating out of California. So its caused difficulties to say the least. We are fixing these problems as we are coming across them. We recognize our phones are not handling what they need so we got a new phone system coming in. Our warehouse is backed up to the gills so we opened an overnight warehouse schedule to help with that. Were a growing company that's going through growing pains during a pandemic. We are very sorry that we have caused you any issues. We would like to see if we can make this right for you if youd let us. We are sending you a private message to get more info on this order so we can better assist you.
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello William,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.