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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
They stole 240 dollars from me and want return it. Its been 20 days still nothing. Will never buy from here, strongly recomand you don't.
Date of experience: September 22, 2021
They overcharged me for my parts and won't admit it even know I have proof. Talked to 5 different representatives saying different things, BUYER BEWARE.
Date of experience: June 18, 2019
I ORDERED A PILE OF PARTS AND THAT THEY CANT SHIP AND HAVE NOT REFUNDED MY MONEY! HAVED CALLED 4 TIMES AT 40 MINUTES AND LEFT ON HOLD FOR OVER AN HOUR EACH TIME!
THESE PEOPLE ARE TOTAL CROOKS!
Tip for consumers:
DO NOT USE THIS DARRELLICK COMPANY
Products used:
NONE AND THEY WONT REFUND MY 1787 DOLLARS
Date of experience: April 20, 2021
3 months later I haven't got nothing. I used motosport.com had my stuff in 2 weeks or less now I'm riding.go to motosport
Date of experience: July 24, 2020
Terrible customer service, I ordered 2 very small screws from them on the 7th for which they charged me 10$ of shipping (could've sent in a packing envelope for way less than that), immediately got a confirmation email saying that my item was in stock and would ship soon and to expect an email with tracking. Now it is the 19th and I still have no tracking email, I've emailed them 2x asking for an update and gotten no response. I finally called customer service today and after waiting for 27 minutes I finally got through only to be told by someone I could barely understand that my parts hadn't even arrived to them yet and that they hadn't sent them yet. They claim they have stuff in stock but are simply a 3rd party middle man who takes forever to ship and will overcharge on shipping. DO NOT RECOMMEND UNLESS YOU CANT FIND THE PARTS ELSEWHERE!
Date of experience: May 19, 2020
The air intake covers fit just like oem and they are easy to install. Worth they money if you need them
Date of experience: June 16, 2020
I've bought some products from them, but because of Pandemic Crisis they had a problems with shipping, so they refund me,
Date of experience: June 9, 2020
Hello Lasha,
Were sorry you feel were the worst, we would like to see what we can do for you to change your mind. We did cancel out your order and a full refund will go back to the original method of payment. Im sending a private message to get in touch and see if there is anything that can be done to make this a better experience for you.
Bad mistake to order from them. My UTV is out of service right now and I foolishly chose to order a crank sensor from them. 7 days and it still has NOT SHIPPED. Eff them and their "business"
Date of experience: August 8, 2018
Hello Bert,
We emailed you on this yesterday and spoke to you on the phone today regarding this order.
When you placed the order, the fulfillment time may have been overlooked. We state on the website It takes 5-6 business days before Polaris parts ship out.
https://www.bikebandit.com/oem-parts/detail/polaris/2410835/b2580932?m=2290
We hope you choose to shop with us again, please call your order in and we'll be glad to go over the fulfillment times with you.
I want a refund. I need item by Christmas. No customer service to take call. Hung up on me. 1st time customer. Scared to death after reading reviews
Tip for consumers:
Do not buy from here. No customer service available
Products used:
Not received
Date of experience: December 14, 2020
I place an order almost 2 weeks ago and paid for express shipping but can't get an update on it. Phone/Chat and email all doesn't work.
Date of experience: May 29, 2020
Ordered parts april26,29, no parts yet, phone number disconnected, no emails, hopefully get a response from this review, I need my refund on orders NA1JJ02, and order P7ES077, if bike bandit sees this review, order numbers identify me, send me my refund, let me repeat send me my refund.
Date of experience: May 13, 2020
Hello,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name Marion. We've sent you a private message to get more info to see what we can do for you.
DON'T ORDER FROM BIKE BANDIT. THEY DON'T FULFILL THE ORDER AND YOU CAN'T GET A REPLY OR GET THROUGH TO CUSTOMER SERVICE.
GAVE IT 1 STAR BECAUSE I COULD NOT GIVE IT ZERO
THEY MUST BE OUT OF BUSINESS!
Date of experience: May 22, 2020
The pandemic has hit everyone hard, and even though it took a bit longer than years past bikebandit had my OEM part that I needed. Thanks Bikebandit
Date of experience: October 24, 2020
Great parts and price... staff really knows their stuff. Dealt with Nate, courteous and professional sales rep.
Date of experience: April 27, 2020
Disgusting behavior! Took my money, then cancelled my order. Been waiting for 3 months for a refund. Wont answer the phone! Wont reply to emails or messages!
DIRTY STINKING THEIVING SCAMMERS!
Tip for consumers:
DO NOT BUY FROM THIS BUNCH OF SCAMMING MOTHER $#*!ERS !!!
Products used:
None ,these thieving pieces of took my money ,cancelled my order and wont refund my money.
Wont answer the phone ,reply to email or messages .Dirty $#*!n scamming $#*!s !!!
Date of experience: November 15, 2021
My order number is V7U2CV8. I cant reach you any other way. Want to cancel the thermostat and keep the signal light, Will that be shipped soon?
Date of experience: June 4, 2020
Hello Dennis
We have cancelled out your thermostat for you at your request. The rest of the order is processing. At this time we are looking at 2-3 weeks for shipments to take place. We apologize for the trouble youre facing getting in touch with us. We are getting a new phone system in soon that should clear up that problem. Please let us know if there is anything else we can do to assist you.
Do not buy anything from bikebandit been trying to get my refund they owe me since oct no one pickes up phone or email they suck
Date of experience: February 18, 2022
RevZilla got my fairings/other parts quicker than Bikebandit has during this Cornovirus pandemic. RevZilla knew what they had in their warehouse and what they could could ship. Bikebandit on the other hand had no idea were their parts were that I ordered... said they were are likely on a pallet somewhere but the staff have not gotten to them yet... really guys! Get your $#*! together. I ordered almost 90 days ago on Mat 19th 2020. After arguing with the dip$#*! sales guy for an hour I was so pissed I could not take it anymore. Finally called them back later and I got the same sales guy... Marco... he then denied everything that he had said to me previously about my parts... they are likely in warehouse somewhere but don't know where?, website says they are working 24x7 for 6 days a week but he told me that's not true?, told me that there are others ahead of me but they ordered parts well after I did.and that if I cancel my order someone else might order my parts and get them sooner than the amount of time I have waiting forever for... WTF! My fairing got here in like 5 days from RevZilla! I'll pay the extra $20ish to RevZilla to get my parts quicker and they have knowledgeable staff like Ben who know what parts they may have in stock and if they able to ship them out quickly. Great team at RevZilla! I've been a customer of BB and have spent $1000's if dollars with them. And with them not knowing were parts are for orders placed 3 months ago is f'n ridiculous. They must not need my $500 during this pandemic.
Jason
Date of experience: August 9, 2020
My husband ordered tires from Bike Bandit. The next day he received an email from their fraud department. They wanted the billing address and phone number connected to his debit card. At first I thought it was a scam since I have never in all my years ordering online received an email like that, but since it wasn't asking for sensitive information I told him to reply. The next day he received another email like it, but they also wanted the name of the card issuer and the customer service number. This time he tried to call them, but after sitting on hold for 30 minutes he hung up. He once again sent the info, but changed the phone number, because he sent his cell number the first time and our landline is connected to the account. Later that day he received another email saying they cancelled the order. We have been ordering online for as long as that has been a thing and never had a problem using our cards. I would like to know how much in profit Bike Bandit loses in a year because of this BS. This is our first and last time ordering from them. You don't accuse us of being thieves. I would much rather a company take a chance and ship an unauthorized order than to jack us around for 3 days on an order that is legit. I can always call my bank to order a new card and get the charges reversed. We ended up ordering the same tires from Amazon for around the same price and we'll have them in less than a week. After reading other reviews it seems we would have also been waiting a while for them to be delivered from Bike Bandit, so it's probably a blessing that they were such a crappy company. One last thing. We used my mom's address for the delivery, because we have a PO box and all 3 parcel services have a hard time finding our house. Once again, this is something we have done for years and never had a problem. I have more purchases sent there than to our PO box and I do a lot of online shopping.
Date of experience: April 12, 2019
I did finally get my money back. The whole process took months. But I they did finally process my return.
Date of experience: July 6, 2020
I would never deal with them again. I ordered a part months ago. They acknowledged the order and then dropped off the face of the earth. When it the part didn't come I started calling and e-mailing. No response by phone and no response by e-mail. I finally ordered elsewhere. Then they said they were filling the order. I told them to cancel over and over. They ignored me and sent a part I can't use. Never again.
Date of experience: June 17, 2020
I wanted to let you know that I have had a TERRIBLE experience with your company's customer service department. I ordered a part through the website, a few days later I called ro check on progress. I was told the product would be at my house by the weekend. This was a Tuesday. I tear my bike down and prepare ot for the fork springs. The weekend comes and goes. No part. I call back following Monday. I am told that product should be there in couple of days. Few days go by, I call back and then I am told that they are not sure when the product is going to ship. Then I was told it was to late to cancel the order. Almost a week goes by, and I call on Tuesday, Oct 13th. I am told that the product shipped that day, that they were just waiting on a tracking number. I call back today, because I haven't received the tracking number yet. At this time I am told that the product has not shipped, and that the supplier has not shipped anything in several weeks. I don't know why the gentlemen in customer care felt the need to lie to a customer, but they did. I thought you might want to know what was going on at your company. Maybe I am wasting my time to send this message. Who knows.
I did cancel the order. Ordered it from another company, was guaranteed 2 day delivery for same product. I had to pay a little more for the item, but maybe I will get it on Saturday as promised.
Regretfully sir, I will not be doing any business with your company going forward. I know that I am only one small customer, but word of mouth goes a long way sir.
I apologize for taking up your time, as I am sure you are a very busy person.
Thank you for your time.
Date of experience: October 14, 2020
There are TONS of way better websites to order from that is better than this one, there really is no excuse to order from this website DO NOT ORDER FROM HERE. Awful literally ZERO customer service from any of their platforms and if you leave a call and request a call back they will call you back after 2 hours THEN PLACE YOU BACK AT THE END OF THE LINE. I took me 2 days to get a hold to just try to refund my order turns out it was just shipped an hour before i got a call back THEN when i get the shipping email it says"click below for your tracking info" THERE IS NO TRACKING INFO, all im trying to do now is just find my tracking info or get it from them and they wont give me any call or email or anything back. Its absolutely crazy how awful their customer service is for a company in the year 2020. It is now right not acceptable from a company to be this bad in 2020 and i get the whole covid-19 thing i really do bu this review is slight after and shipping is heading to be back to normal, but covid is still not an excuse for AWFUL customer service. F THIS COMPANY
Date of experience: July 13, 2020
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Chadwick,
We are sorry for the delays that are occurring. We never list any parts to be in stock, we state that they have a projected fulfillment timeframe and to allow up to 5-7 business days to fulfill them before were able to ship them out. This is under normal circumstances. Unfortunately with everything going on delays are to be expected and we have a banner on the top of our site to let our customers know delays are happening and to expect them. Today is only the 8th business day on the order, so at this time were one day later than expected, without delays. With our staffing being effected by COVID phone calls are taking a bit longer than normal to answer. If you have any further questions or concerns please feel free to reach out. Have a great day and stay safe out there.