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BikeBandit has a rating of 1.7 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BikeBandit most frequently mention customer service, live chat, and credit card problems. BikeBandit ranks 59th among ATV sites.
Bought a part that failed miles later from what appeared to be a manufacturing problem. Many months later when I discovered this, I called and told them what had happened. About a week later a replacement showed up on the porch! That's some pretty damn good customer service!
A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.
I ordered OEM parts for my bike on May 7th payment taken out immediately. Then received an email that said one of my parts was being cross shipped from another warehouse, thats fine but it is now june 5th and have yet to receive anything, I've emailed them twice and get an automated response and have tried calling on several occasions and only get a busy signal.
Update: Bikebandit.com reached out to me and assured me my parts will be shipped when they receive the one that needs cross shipped. Still patiently waiting.
Update: June 18th was contacted by staff and they issued a full refund and are still going to ship my parts when they get them in. Thats pretty honorable if you ask me even though the wait time has been this long it kind of puts me at ease for the ride time I've missed.
Date of experience: June 5, 2020
Need to return item spent 2hours on phone waiting for customer service to respond. Chat is unavailable and now all I get is a busy signal. All I need is to print out a shipping label and send it back, site won't let me do it says I have to contact customer service vicious circle.
Date of experience: June 1, 2020
bikebandit.com seems to always have what i need and when i need it. Even with the delays and my parts taking longer than usual Hunter Fermil was still so professional when I expressed my concerns. Thanks!
Date of experience: June 8, 2020
I ordered a part from BikeBandit. They immediately took the money from my account. Three days later I received an email letting me know the part was not actually in stock and they had cancelled my order. 10 days later I have still not received my refund though they were quick to take away the "bandit bucks" I earned from my purchase. I called and after 9 days and after a 15 minute hold I disconnected the call and attempted to use the Live Chat function instead. I sent my live chat message at 9:23 and so far I have yet to receive a response a full day later.
TLDR: Item that wasn't in stock was allowed to be purchased, 3 days later purchase was cancelled, unable to get a hold of customer service, total 13 days from order placement and 10 from order cancellation and refund has still not been received.
Date of experience: October 20, 2021
It is called bike bandit for a reason ordered overnight delivery on Tuesday and its Friday still no part paid extra wasted 6hour on hold still no answers on I am stuck in a hotel the absolute worst stay away
Date of experience: September 25, 2020
Order mirrors for my vtx 1300 got them three days after I ordered them. Great customer service called to make sure I got them told me they got a new shipper they did an awesome job would order all my parts from them.
Date of experience: June 17, 2020
I made a purchase for a part 3 weeks ago. Bike Bandit took my money, did not ship my part, has not even attempted to contact me. They ought to be just Bandit! I filed a complaint with my bank, the BBB and my State Attorney. I want my money back!
Tip for consumers:
Do not shop at Bike Bandit. Save yourself the trouble that many of us are going through.
Date of experience: November 16, 2021
I ordered parts for a XR650L. Never had any communication from Bike Bandit other than the original thanks for your order email. I called them after almost two weeks and they said it may take two weeks or more to get the parts from the manufacturer. So, I called again after three weeks and they said the parts were there and they would ship out that day. Two and a half weeks later the parts still had not arrived. So, I called and cancelled the order and bought the parts somewhere else. I would give them 0 stars!
Tip for consumers:
NEVER use Bike Bandit!!!
Products used:
Parts never arrived. Had to order them from somewhere else.
Date of experience: June 21, 2021
After the long wait and no feedback on my order that was placed with Bikebandit I had them cancel my order and aske for a full refund they only refunded the total amount of the parts and did not refund the tax that they billed me for. Now I get no response back when trying to get my tax refunded. Don't get me wrong it's not the amount that I am concerned about but it's the fact that they feel they don't have to reuturn it! Do Not use this company!
Date of experience: May 7, 2020
Hello Jeff,
We apologize for any inconveniences that we may have caused you, we would really like to be able to look into this order and see if we can make this right. We wont be able to find you by just the name Jeff. We've sent you a private message to get more info to see what we can do for you.
I get a message from Jerome F. [BikeBandit Rep] in that message he says that he would like to make things right with my order that was never shipped and canceled. So I ask him how is he going to make it right and a few more of my comments on how disapointed I am in BikeBandit as a company in customer service and how they say items are in stock when in fact they are not. I respond with okay lets see how you are going to make things right for me. I give them my original order number so they can have all the information I feel they need and this was 5/12 at 12 PST and as of today 5/13 3:25 PST no response from ( Jerome F. BikeBandit Rep) Again it looks and sounds like just another tactic to make it look like BikeBandit cares about it's customers and it's reputation as a quality motorcylce parts store. AGAIN DO NOT USE THIS COMPANY they are just after your money and do not care about the customer at all.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
none
Date of experience: May 5, 2020
When i ordered all parts were ready to ship in 1-2 days. A day later one part on back order and no date. Next day second item will be late shipping. I order my parts elsewhere and they are shipped within 2 days. I tried to cancel by email and by tel. They are not possible to reach by tel unless y6u are willing to wait at least an hour. And dos not respoond to email about a week ago. And no refund yet. Should r say parys are ready ro ship within days if they are not.
Date of experience: June 25, 2020
Stay away from this company. Zero customer service. They take your money and never ship the product. Took WEEKS to finally get in touch with someone only to hear they canceled the order AFTER accepting payment. Still trying to get money back. The WORST company I've ever dealt with.
Date of experience: July 24, 2020
I ordered a part from these guys May 27,2020. I have been trying to get an update, shipping information or speak to a customer service representive since then. When you call all you get is a fast ring busy signal. I have tried everyday, several times a day and you cannot get through, I sent emails and all you get is a computer generated reply and nothing else. I have no timeline on when or if they are going to ship the item but they have a $299.00 hold on my account at Pay Pal. I am stuck So here I sit.
Date of experience: June 9, 2020
Hello Ron,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
3 months now and no word of my delayed parts. I ordered 8 different parts from them, 2 of which due to covid are on backorder, instead of shipping my remaining 6 items that show instock, they have delayed my whole order for the two items with no ETA. I mean come on, i ordered a clutch assembly and many other crucial parts and they are all being held with no ETA because of a o-ring and a plastic clip that are on backorder... really? Oh and good luck getting ahold of their customer service it takes them about 3-5 days to reply to anything
Tip for consumers:
use any other site. literally.
Date of experience: June 30, 2021
While it was easy to find the parts I needed, the customer service and shipping is terrible. I payed for the fastest shipping for one of my orders and after 8 days it finally ships, even though i canceled the order after 5 days because I found the parts for cheaper at Rocky Mountain ATV. Bike Bandit's prices seem to be higher than other sites and their customer service doesn't answer, orders take ages to ship and there doesnt seem to be a way to get my refund unless I wait for them to come in and pay to send them back. Overall I would avoid this site if possible. I still have no information on my other order which i assume is dead and I am just out the money for it.
Tip for consumers:
Don't use it.
Products used:
None yet because they took over a week to ship my first order and God knows when it will arrive.
Date of experience: August 7, 2020
Purchased two Enduro Engineering parts for my KTM Bike Bandit prices were better than anywhere else. One Item arrived in less than 24 hours and the other 3 days. Great follow up to insure I was happy. Nice work Bike Bandit.
Doug Ament
Date of experience: June 14, 2020
They suck they suck they suck I never had a problem in the past but now I can't even get through to cancel an order. Blow pole $#*! you are holding my money hostage for an order I need canceled because I bought the parts elsewhere/.
Date of experience: June 19, 2020
You sent me the wrong tire it's for a sportster not a road king I have called you more than enough e mail and more with no responses wtf I just want to send the tire back to get my money back. Greg Dyche
Date of experience: June 4, 2020
Hello Greg
We see you spoke with Eddie on the 4th and we got this return all set up for you. Please let us know if you have any questions or concerns.
Called on 6/25/20 and was told my part shipped and I will have it tomorrow. Called 6/26/20 and was told it was shipped and I would have it over the weekend. Its Monday. Hasnt shipped. I've been on hold for an hour waiting to talk to someone
Date of experience: June 29, 2020
On 6/23/20 I ordered a windscreen for my Goldwing. The website said next day air shipping insanity, but then the website only offered free ground or express for $27.95. The sales rep said it was in stock and would automatically ship same day, next day worst case. On 6/25/20 it had not shipped. I called in again. I was told it was on back order, but now it is off back order, and is being pulled now from the warehouse and will ship tomorrow. 6/26/20. Hasn't shipped. It is one thing to just suck at what you do. But lie to me? Oh you $#*!s...
Date of experience: June 26, 2020
You can send an email but you won't get a response. You can't chat online because that's unavailable. You can call them and wait for 30 minutes and never get though to anyone. Or you can write a bad review and they will call you in 15 minutes about the review. And go on and on about covid-19 and how it's hurting them but never care about your order.
Date of experience: May 22, 2020
Hello Darrell,
Unfortunately during these times our emails have been flooded with much higher contact than we ever expected. We are taking much longer to respond and we are very sorry for that. This unfortunately has become a way to get in touch with us, we are open to it and hope we can assist anybody that needs our help. Our phones are live but it does take some time to get in touch due to the call volume and staffing we are dealing with. We again are very sorry for any inconvenience we may of caused you. Have a great day.
I ordered and item and they cant tell me when exactly that the item will be delivered to me, they keep runing and avoiding my messages i send to them, this company is pure rubish i keep messaging them about my refund yet no one seems to get back to me please dont make the mistake and order from these guys theyer pure fraud
Date of experience: November 1, 2021
Been using bikebandit for over a decade always been good on time never had a problem with them. Recently I just ordered a set of tires by typing in the type of bike I have like I order all my parts. Had to wait 35 minutes to get anybody on the phone and when I got him on the phone he was very short and pretty rude. I told him that I needed a 19 inch front tire and they sent me a 17 in and I needed a 16in rear tire and they sent me a 14in. I told him that I also ordered tubes with the same bike entered in and everything the same. The tubes are the right size but the tires are the wrong size but it's my fault and it cost me $40 to ship the stuff back and all I wanted them to do is ship me the right size tires well you just lost my business Not only was your customer service gentleman rude and short he also hung up on me.
Date of experience: July 29, 2019
After waiting over two months for parts I decided to cancel my order. I had previously been told that the delay was on Triumph's end so I decided to give Triumph a call and was told that they had the parts in stock and they shouldn't take more than 3 to 4 days to get to me in NYC. They suggested ordering the parts from a Triumph dealer which I plan on doing. Even during the Covid-19 pandemic a wait of over two months is just unacceptable.
Date of experience: September 10, 2020
Ordered helmet noticed that it was going t be shipped to my old address... Called many times, only get busy signal... Online support is also down... Sent email heard nothing... Michael Fleming Order #: 9330D2A
Date of experience: June 1, 2020
Hello Michael,
Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Ordered June 18 2020 still getting the same email and no progress I've ordered diesel engine parts from Texas and rock auto to name a few all around the USA including China never been more than a month sorry biker bandit can't even give you one star
Date of experience: October 30, 2020
My 15 year old nephew Marcus has a 2001 Honda XR200R that needed a top end rebuild. Since I have been buying parts from Bike Bandit for 20 years, I ordered his parts from them with complete confidence. Something has changed!
I placed order C9B3AU6 on May 12,2020. I still have no parts! Bike Bandit's phones are apparently dead. There is no one you can talk to. This is so disappointing because I don't have enough money to go out and buy the parts again from a Honda dealer.
So my nephew Marcus, who is stuck at home doing nothing, will not have a running motorcycle this summer.
I don't know what happened to this once reputable parts supplier, but maybe Ken Wahlster, the owner, has decided to go rogue.
Jim Mannato
Date of experience: June 4, 2020
Hello James,
We are very sorry to hear we caused your nephew to wait as long as he has. Unfortunately with everything going on in the world we are facing difficulties. These are difficulties that we have recognized and are in the works of fixing them. We are at this time a growing company and with that we are facing some growing pains. We are very sorry for any inconvenience that we may have caused you while trying to get in touch with us. We know it can be frustrating. We have banners that let our customers know to expect 2-3 week delays at this time. We are following up with our emails as quick as we can but they are taking much longer than normal just due to the sheer volume we are getting in. We have emailed you a private message to get more info so we can better assist you and do what we can to make this right.
Find the largest selection of Motorcycle Parts, Accessories & Riding Gear at BikeBandit.com. The best destination for OEM, Aftermarket, Tires and More for your Machine!
Hello Joshua,
We apologize for the issues we are causing you. We unfortunately have had quite an issue with our phones due to the sheer volume coming in. We are fixing that and shouldnt be a problem here shortly. Our emails are coming in too hot for us to stay on top of as we normally do so we apologize for the later than normal responses. We would really like to make this right for you, we do want to get in touch but we cannot locate you with the info we have. We have sent a private message here to get that info to better assist you.