BILL

People very difficult to get through. I I was asked to pay my bill using this app. After they took all my informations and I loaded day app.
At the end there is no option to pay and they make me to share their app. So much of my time and didn't help me to pay my client.
Bill. Com is suck! I Do not recommend it

They are annoying and redundant. Way too much of a process to get paid as gig worker. They keep all your private info and it takes days and a lot of investigating to close your account.

Bill.com com will result in the total loss of control of your accounts payable function. There is no customer service and the reports are very lacking. This is software written by tech people who have no idea how the accounting works. DO NOTUSE BILL.COM.
Paul CFO

We had nothing but issues with this program from day one. From over charging, to incorrect syncing. It did nothing but have issues. When we separated from a client using it, they took our access away and gave it to the client even though we were paying for the use of the system. I then was basically told they couldn't do anything to help me when I was being charged for added users and companies. Zero stars. DO NOT RECOMMEND.

Bill.com claims to have sent money to an old account at Wells Fargo which has been inactive for years. Wells Fargo doesn't have the money, our clients didn't get the money back, and Bill.com says it's at Wells Fargo. I trust our clients and they will testify that the money didn't come back to them. I cannot believe the business practices of these companies. To add insult to injury, there is no way to speak with anyone at Bill.com. They claim you can submit your name for a callback in 2 business days. Unbelievable.

You can't get anyone on the phone. They take eons to set up ACH and checks take over 45 days to arrive. This is my 4th month with them and they are absolutely horrible to work with. Vendors set up never seems to work and you have to rely on chat to attempt to get help. They are the worst payment company and they aren't good for small businesses and non profits.

I've been told for months that my rent relief check is in payment processing. I keep getting told that I'm waiting for them to cut the check and mail it. What is the hold up and how difficult can that be? Is not brain surgery. If it wasn't an urgent issue, I wouldn't have asked for help. Honestly, the State needs to do something about this because Bill.com doesn't seem able to handle this. I'm about ready to start raising hell at the top. It's like when BOA was put in charge of all the EDD funds. It was too much for them. I'm not going to continue to wait much longer, and by that, I mean, a day or 2 tops. We lost family to covid. We worked, and struggled and lost jobs. We've done all we can to survive just to get to the point where others are doing less than mediocre? I can't do this.

This app is awful! I made a mistake when I entered my bank account and noticed it right away. I was supposed to get the money on friday but because of this I did not get it. It made no sense because the money had not even been sent by the payor yet! It is now Monday and almost 2pm and I still don't have the funds!
Total scam! Cannot get in touch with anyone and I know very well that they are just holding my funds and costing me money in the meantime. This is absolutely ridiculous and I will never use this again!

I was paid by a company through Bill.com. I called the company to get a breakdown of the payment for allocation and they told me I had to get my invoice from Bill.com. Apparently in order to get an invoice I need to create a bill.com account. In order to create a bill.com account you have no choice but to provide your bank account information and agree to electronic payments. WE DO NOT WANT ELECTRONIC PAYMENTS, we just want our invoice. Turns out you can't even get any support or ask your own questions without creating an account first. Crazy. Everything about this company screams SCAM! If I could leave zero stars, I would.

Several of my clients use bill.com so i have to; it is the worst platform I have ever had the misfortune to use. Completely non-intuitive. I have to spend a lot of time entering invoice details; the interface seems to change regularly. Today was the last straw: I need to c. C. a few people and the system rejected them; there are no instructions for adding a c. C. I found instructions by googling ("add contact") but there is no button to add contact. This product deserves to be deep-sixed.

Another customer they stole from and closed the account. I can't believe they were allowed to exist so long.

I've been using bill.com to pay my bills for a couple years and recently the customer support is almost non existent. There is NO PHONE SUPPORT and the chat function hasn't been effective with any issue I've had in the last 3 weeks. Sometimes waiting DAYS between responses.

Bill.com is the BANE of my existence. What a wretched interface. Even worse than QB desktop. Just go out of business already.

Beware of Bill.com if you have Invoice2go account beware they acquired invoice2go for 625 million if you use there merchant services and you have a charge back they will lock you out of your invoice 2 go account and hold you hostage from you customers on there platform fo more personal information so they can screw you they give you a deadline to give them the information there trying to force out of you and they will close your account before the dead line therefore they not acting on a honest bases there not a strait shooters so drop your invoice2go account and use your major banking invoice its safer dont say i didnt tell you so I been with invoice2go over 15 years and since bill.com acquired them the canceled my account in one month stay away

DON'T USE THIS SITE. It has the worst customer service I've ever dealt with. They have been "reviewing" my account to confirm my bank account for THREE WEEKS, so now I have so many backed up bills that are considered late. They don't have a customer support phone number, and their email response is painfully slow. Save yourself and your customers, choose a different site.

Account canceled without notice AFTER they charged me $69/month for the service. I provided all the KYC (Know Your Customer) documentation they requested during the free trial, which they approved. We are a small business and have been in business for four years. I have references, contracts, perfect credit score. We recently got two big contracts and immediately started invoicing about $20k per month. After 30 days of using the system, boarding my clients on the platform, generate invoices, and having them start paying, they CLOSED the account. No explanation. This is AFTER we had submitted all documents 30 days ago and the approved out account. They returned my held funds BACK to my customers. This is the middle of the COVID-19 crisis, and we have our hands full. We are now scrambling to cover payroll, re-generate invoices, and find a new billing platform. Horrible experience. Stay away. We are moving to Quickbooks billing ASAP.

I am a contractor for a company that hires for clinical support for their medical device companies. The payment is received through BILL.com. First, they are extremely difficult to reach, prefer to use chat bots that do not help, the customer support number is only a screen operator who passes on instructions to login and request a chat. Finally, after several questions the boy refers to live help with the company calling you from numbers that you cannot call back. Further, they offer an instant pay service for 1% of the amount you are owed, according to the explanation it is to send funds instantaneously, however, when funds were deposited to my name, the company has now said my funds had been sent and would probably transfer tomorrow. I followed up with my bank, they had nothing in pending and asked for the confirmation number. When I asked BILL for the confirmation they said it would be sent sometime today with funds available tomorrow! My payday was to be on 4/30/23; now scheduled for 5/3/23. Hopefully they do not charge the 1% fee for instant transfer with the delays!

Its like they are saying to their customers to just screw off and dont bother them. EVERY service interaction I have had in the last few years has been sub par to remarkably poor.