BiteSquad

Would give 0 stars if possible. Took 23 minutes to drive 1 mile down a quiet street to deliver our food. We could have walked to collect it quicker. Total time from ordering to receiving was just over 2 hours. Food was luke-warm and soggy. I've eaten at the restaurant before and food is usually good, this is the 1st time getting it delivered and won't be doing it again. Let's not forget the add $1-$2 extra on each item, plus all the extra fees and tip which we have no control over - I would not waste my money using bite squad again.

I made ONE purchase with this business in February 2023. The fees were $29.53 to have my pizzas delivered. Whatever - I wanted that specific pizza, so I paid the fees. Unfortunately, this past month while reviewing my credit card statements, I found out that BiteSquad signed me up for an "unlimited" membership at a cost of $9.99/month. I contacted this business last week. They could give me no proof when or how I "signed up" for this monthly plan; nor would they refund me the fees "since I made no prior attempt" to cancel the membership. I asked him to cancel it immediately, which he said he did. Yet, I was charged again. I just contacted BiteSquad again - she said she cancelled it just now. We will see... So far, that pizza in February has cost me over $80 in fees and counting.

I order vote squad 4 times a week and at least 1 of those is consistently a wrong order or incorrect dish or missing food. On top of that they use moped drivers so the food is not being kept properly. Their customer service policy is to offer a $5 credit then they put you thru 1 to 2 hrs of loopholes and waiting until you just quit. Some of the council members need to take action against them.

Charged Money for Cancelled Order?
Two-hour wait times?
3-5 Days for "Refunds" for Money you should never have been charged in the first place?
Awful customer service?
Being hung up on in a chat because the person can't deal with a legitimate complaint or legitimate criticism?

If Bite Squad has been charging customers for cancelled / undelivered food orders and expecting them to wait 3-5 days for a "refund" during a pandemic, they are engaging in poor business practices. If you have been charged for cancelled orders / undelivered food orders, you might consider the possibility of a class action lawsuit. Bite Squad has indicated that it is their current practice to charge methods of payment on file before food orders are confirmed. Attorneys general in several states where the company operates will be interested in the impact on consumers.

" I am very sorry for the delays on my response. You can email us *******@bitesquad.com."

Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done.

Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own.

Tried to get delivery from a place near work that's 10-15 minutes away, literally 5 miles up the road. Bitesquad apparently "won't deliver to address" for that restaurant making them useless. Poor selection of alternative restaurants (some of which are over 15 miles away, go figure) so nothing I want to bother with using.

Placed an order. Our order was cancelled for some reason and we were never notified. No customer service phone number to call so even more frustrating. I've sent 2 emails with no response from them. TERRIBLE! I would give less than one star if possible.

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

If I could give zero stars I would. The food takes two hours, some of the drivers are rude, multiple times they said they delivered my food but it never came and customer service sucks. Along with all that, they always add around $12 of extra fees to your order in other charges and do not offer many deals. I have given bite squad so many chances and they keep letting me down. Bad company- postmates is way better!

Absolutely horrid. The food always takes at least 1.5-2 hours to be delivered, arrives cold, and is wrong half the time. It's not the drivers' faults either. The company has them pick up multiple orders at once and accepts orders from customers even when there isn't an available driver so it appears as if they've taken 30-40 minutes to even submit your order to the restaurant. Customer service will hang up on you and stall you, claiming they were disconnected until it's apparently "too late" to cancel your order and you're stuck with cold food. I don't think they'll last very long unless they get their customer service reps in line.

My opinion is that they are deceptively hiding more delivery fees in its service charges then advertising coupon for free delivery which seems like a bit of bait and switch. Ive been a business customer for catered lunch as well as home for many years. They seemed to take accuracy and satisfaction seriously in past, but now you get more sorrys and sorry nothing I can do, blaming the restaurant and leaving you with missed items or no remedy for a ruined business lunch. Over past several orders Id say nearly half or maybe more were botched. Dont respond to requests for their corporate or legal office to complain, Run away, run away

We had great service with BiteSquad the first 10 or so time we used it. My wife and I work late and need to deliver frequently. 2 out of the last 4 orders were total screw ups. One was supposedly because of the restaurant, the other was a total driver screw up. They fought me over crediting the order that THEY screwed up on delivery. An $80 order that they wanted to credit me $34.00. I would not recommend using them anytime soon until they get their act together. Too bad, lots of choices now with Amazon, Uber and GrubHub.

There are too many rude and unprofessional men working at this place. The service is lousy/late, rude, and just plain incompetent. A driver I had never arrived or called. I complained and asked for a refund then was told to just suck it up its not their problem. Cancelling my account.

We have been loyal customers to bitesquad since it's convenient and always try to give them another chance but they always seem to disappoint. Our food is always wrong every time and they don't provide any type of customer service... they only respond that there is nothing they can do about the items missing and it's ridiculous that we've wasted money for no reason. If they keep treating customers like crap I can only imagine how long their prized possession bite squad will last...

This company will lead you to believe you have ordered... And then 40+ minutes later when you are tracking your order you figure out it's not coming and has not been placed. This has happened 4 times in a year. They keep contacting me tell me it will get better... Really... I'm loosing Faith. I do love this app and the people, but it very hard to trust every time we order something happens! Just be cautious...

Long story short: You see the true nature of a company when you encounter a problem. I spent hours of email time going back and forth with them regarding my paid order (19 emails until I gave up). Most responses began with "I'm sorry" shortly followed by a "but unfortunately". As your emails are responded to by a different representative each time, no one seems to really read them well and actually address the concerns posed. I saw this from entry level customer service reps through management. In the end, I gave up on trying to get all my concerns/questions answered as each one I posed took at least 4 back and forth emails to get addressed. I was left extremely frustrated. 19 emails later I was able to at least recoup my food and tip charges (with much reluctance on their end) but they held on tight to that delivery fee with two hands. LOL, good riddance.

They are always understating their delivery times and then send a text that it will be another 50 minutes. In the last 4 weeks I have had 5 delayed text messages, saying the order will be 40 to 60 minutes longer than expected. This makes it very hard to plan meals and extremely frustrating when I can order the same thing from another service and get it here in half the time. Deleted the app and will not be ordering from them again. All I wanted for them to do to make it right was refund and cancel the small order and they would not, they lost a regular customer over like $13 dollars. If it were uber eats, amazon, caviar, or door dash I would have been refunded. They dont care about customer service.

Good service, was delivered right on time. Just didn't know ordering something from less then 2 miles away would take an hour to deliver, was really hungry. Will use again but not when I'm that anxious for the food. (also upset that by the time I saw how long it would take to deliver there was no easy way to cancel)

2 hours for food? Never again. I'm using DoorDash instead. I know delays happen, but I tried chatting with customer service to see what to do, and no one replied. I'm still waiting. Save yourself the grief and order food from somewhere else.

Used bite squad for the first time over the weekend. Part of the delivered order (a main course) was missing but bite squad refused to take back the food they delivered and re-deliver the CORRECT order. They also refused to make a full refund.

Instead, after being screwed over by bite squad, i ate a cold dinner alone while my wife cooked herself something else. Could I have re-heated it? - sure i could... but the point of paying $71 to bite squad is you get a just prepared meal from your local restaurant, not warmed up food.

Is anyone else seeing a trend develop here from the reviews?

Just another two bit company that can't run a business further than it's nose. Customers are not easy to get in any business... and these fools just lost me and as many people as I can make go elsewhere unless they do the right thing.

They charge 3 different fees in addition the driver tip, so they are more expensive than Doordash. Then my food was made incorrectly and I had no recourse. The only support option is a live chat through the app, and I never received any response through that.

My account was hacked so I question the site/app security. I was charged for a large order in a different state. However, unlike other reviewers, when I contacted BiteSquad they promptly reversed the charges and walked me through options to change or delete my account.

This was my first time using BiteSquad. I wanted a specific restaurant and they seemed to be the only ones delivering for them now. Everything went well. Driver was fast and courteous. Wait time was a tad longer than I thought it should be. Will use them again.