• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 4th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate BiteSquad?
Top Positive Review

“Fast and friendly!”

Ashley H.
11/12/17

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

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Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user randyo31
Virginia
1 review
1 helpful vote
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August 6th, 2019

Last three times I've used Bite Squad my food has been delivered over an hour late. Tonight I waited 2 hours and 30 mins to get Chinese food, REALLY? If I hadn't had a credit on my account from the last time they delivered late I wouldn't have used them.

Thumbnail of user sarahm374
Wisconsin
1 review
0 helpful votes
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December 14th, 2017

Usually my service is tereible with nad service and spilled everything with upside down containers, but this last one was perfect. Please keep it up or my review will definitely change.

Thumbnail of user eliasq
Florida
1 review
0 helpful votes
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November 8th, 2017

Living in a digital nation, this is a great resource especially for Brevard County.
The restaurant fulfilled my request and the delivery was very quick!

Thumbnail of user kathyr106
Florida
1 review
1 helpful vote
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December 15th, 2017

I was so pleased to open the pasta dish and see steam coming out! The driver was very friendly and made sure to wish me a happy holiday. I would highly recommend this food delivery

Thumbnail of user billj102
Hawaii
1 review
1 helpful vote
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November 12th, 2017

I think this a great service. It keeps you informed on progress
Of meal, cooking, and delivery your computer.
Meal arrived within a minute of predicted time.

Thumbnail of user valeryd1
Florida
1 review
0 helpful votes
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November 4th, 2017

Wonderful customer service they call you when your orders were not taken by the restaurant they follow up there very very good above and beyond thank you

Thumbnail of user andrewh198
North Carolina
1 review
1 helpful vote
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December 3rd, 2017

Excellent experience. Friendly driver. Fast, even though peak times, site helped keep informed of how long would take. Site could use a redesign though. A little dated.

Thumbnail of user calvinh50
Washington
1 review
0 helpful votes
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November 18th, 2017

Ordered for delivery later in the day. Status updates were really clear. Nice delivery, fast. The person delivering was very nice too! Great service would use again.

Thumbnail of user janen54
Kansas
1 review
0 helpful votes
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January 3rd, 2018

Food was hot, good, and on time, and friendly driver. I travel 48 weeks out of the year and I use lots and lots of delivery services. This was my first time using BiteSquad... I had never heard of it before. I'm very satisfied and will use next time I have to be in Bentonville, AR. Where else in the country are you? I travel in OH, IN, IL, MO, TX, WA, NJ, CA, OR, AZ, FL, GA, UT, KS.

Thumbnail of user michellec1807
Hawaii
1 review
0 helpful votes
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May 10th, 2021

I used Bite Squad for the very first time because a friend gave me a gift certificate. I ordered MOTHER'S DAY dinner and DID receive a confirmation of the order. I didn't receive any further emails. On Mother's Day, at the time we were supposed to receive delivery, I clicked on Track and saw that the order was CANCELLED! So, here we were, expecting a nice dinner and... NOTHING! What a happy Mother's Day for the 3 mothers at our dinner! Very disappointed and if it weren't for the gift certificate that I STILL have to use because I am NOT going to let them have that money for nothing, I would never order them again! They need to let us know as soon as they cancel an order so we can make other arrangements! I have been telling everyone, today, what happened and not to use this service with the outrageous hidden service fees! They have more hidden fees than my cell phone bill! EXTREMELY unhappy customer!

Service
Value
Thumbnail of user naomim25
Arkansas
1 review
2 helpful votes
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November 12th, 2017

Bute squad ruined what was planned to be an evening with a movie and our fab Thai delivery. Paid for Good, delivery and tip and waited over an hour to get someone else's food

Thumbnail of user cynthiah92
Florida
1 review
1 helpful vote
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November 14th, 2017

We have just begun using this company, (twice now) and the delivery was very quick, and the drivers, very courteous. We will use them from now on, as they are far superior to others in this business!

Tip for consumers:
Don't use the others.

Service
Value
Shipping
Quality
Thumbnail of user denisey6
Hawaii
1 review
0 helpful votes
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November 7th, 2017

This time around, service was quick and accurate. In previous orders we waited over 1 1/2 hours for food due to orders which were mixed up. This time we got our food in less than 40 minutes.

Thumbnail of user annek80
Florida
1 review
0 helpful votes
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January 3rd, 2018

This was my first order through BiteSquad and it was an awesome experience! Super easy, efficient and friendly... looking forward to using BiteSquad in the future!

Thumbnail of user kylel111
Arkansas
1 review
2 helpful votes
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November 5th, 2018

Bite Squad continues to disappoint. Always later than expected. This last time I received the wrong order. Called the restaurant who admitted it was wrong but couldn't do anything since it was ordered thru Bite Squad. I got on the app and went thru live chat. I was told that I could be refunded for the wrong food only. That left me with $11 worth booking fees and tips fries and beans. There is no point in having the fries and beans if you don't have the meat to go with them. I called the customer service number where they told me they would refund the wrong item and the drivers tip but not the booking fee. Why would i want to pay a booking fee when you brought me the wrong order? At this point I'm starting to get a little frustrated so I tell them i want a complete refund on the entire order. I was called a "$#*!er" and hung up on. I called back to talk to a manager and the manager said i'm sorry you were talked to like that. We will give you a $5 credit on your Bite Squad account. $5 holy crap! That makes it all better! Maybe I can get some more fries! Last time I ordered thru them the delivery tracker said the customer was sitting at the restaurant waiting to pick up the order. 45 minutes later I call the restaurant and they tell me they haven't seen a bite squad driver all night. This place is a scam. I don't suggest using it.

Thumbnail of user bonniej30
Minnesota
1 review
0 helpful votes
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November 8th, 2017

I couldn't be happier with the service. Delivery was right on time, food was great, driver was professional and friendly. I definitely will use Bite Squad again. Thank you!

Thumbnail of user petec41
Minnesota
2 reviews
0 helpful votes
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December 11th, 2017

In a word - Awesome! Website was super easy to use, really like the up to the minute tracking of my order. I will use Bite Squad Service again! Keep up the great work.

Thumbnail of user mariem150
Arkansas
1 review
0 helpful votes
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December 13th, 2017

Love the service, especially the text letting me know when your driver is close, from a safety standpoint it helps when my doorbell rings I know who it is. Food is always hot and drivers polite.

Thumbnail of user shymekam
Georgia
1 review
0 helpful votes
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December 24th, 2017

Showed up very quickly... food was still hot... I was ableto watch every step from food being prepared, picked up, and delivered... every step guys... great service... if the restaurant u just love doesn't deliver CALL BITE SQUAD... if u simply don't feel like driving CALL BITE SQUAD... if u don't have a car CALL BITE SQUAD

Thumbnail of user jeanettec29
Virginia
1 review
0 helpful votes
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November 9th, 2017

My order was correct and delivered quickly, and it was delicious! I love the tracker, and I'm glad that BiteSquad is available to delver for restaurants that don't usually have a delivery service.

Thumbnail of user christinem177
California
1 review
0 helpful votes
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December 17th, 2017

It was still slow af and the food was cold but it wasnt 2 hours like last time. Way to go. Its great to be able to order food from various restaurants.

Thumbnail of user annan66
Tennessee
1 review
0 helpful votes
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November 3rd, 2017

The title says it all. I got a text that they were on their way. They were on time and met me where I asked. The pizza was still hot. What else could I want?

Thumbnail of user heathers685
Hawaii
1 review
0 helpful votes
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February 6th, 2020

I HAVE BEEN UNABLE TO CANCEL/ EDIT MY CARD INFO. IT SEEMS ONCE YOU PUT IT IN, YOU HAVE ZERO CONTROL OF DELETING IT, THEREFOR YOU WILL GET CHARGED AFTER REQUESTING TO CANCEL... I HAVE YET TO SPEAK TO A HUMAN TO GET THIS TAKEN CARE OF... WHEN I AM OFF WORK, THE HUMANS SEEM TO BE UNAVAILABLE TO RESPOND. THEY LOST MY TRUST.

Thumbnail of user madisonp26
Arkansas
1 review
0 helpful votes
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December 16th, 2017

I enjoyed using the website and having access to the map while waiting for my delivery. I thought my total price was a little high ($14 for a $7 sandwich and side) but overall, a nice experience

Thumbnail of user ellw89
Arkansas
1 review
0 helpful votes
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December 30th, 2017

Enjoyed our first experience with BiteSquad. The pizza arrived piping hot and it was great to be able to track the order online. The delivery woman was friendly and kind. Will use BiteSquad again.

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