BiteSquad

Bedbound and needed food! First time user and very pleasantly surprised! Driver was Great! Will definitely use this service again!

Waaaayy better then GrubHub. Faster service and a better customer experience. Got it on time with the complete order.

We are on a 14 day quarantine in Maui and can't leave the house, so I have to order food delivered. We placed an order with Bite Squad for sushi for myself and my son - who really only wanted edamame for dinner (yeah, he's 7...). First, the order was "delayed." Then when it arrived they had, of course, forgotten my son's edamame. I went into the live chat and asked them to please have someone bring it by since it was left out of the order. They refused and said they could only issue a refund for the edamame rather than have someone drop it off.

There was no real reason for this other than it was their "policy" but since it was not my fault that the restaurant forgot it and/or the driver failed to check the order properly, it did not seem logical that they would just cancel it.

Mind you, the fees associated with this service are crazy high. My order total was for $85, and the Bite Squad fees were nearly $40 — A $4.99 booking fee, $10.12 "other fees" (whatever that means), $11.27 service fee, $3.76 taxes and $8.52 tip (which was automatically added, even though they insisted in the chat it was "optional.") It seemed completely unreasonable to have to "reorder" something that costs $3.60 only to be charged another $40 dollars in fees. So because they were not willing to bring that edamame by, I asked them to please refund the cost of the edamame plus all the fees minus tip and tax ($29.98) associated with it.

After much back and forth, and the customer service rep "trying to find a manager" for more than 20 minutes, all they were willing to do was about $20 in fees and a credit for Bite Squad for $5 for my next order. Yeah, as if I would ever order from them again.

This service is a complete rip off. I would NEVER recommend it to anyone. If i could give them negative stars I would.

Thank you for the easy dinner... I order and you bring to me. Love the new choices of restaurants. Every thing was great.

This was the first time using bitesquad.

It was great service!

I will definitely use them again. Very convenient.

Give them a try!

Made an order from the tea and crumpet. Good was great. Delivery was just as I asked. Great experience. So very worth it

This is the first time using this service and a very positive experience. Much better than grubhub.com. I will definitely use this again.

So very early in the morning, our office placed our order to deliver at 11:45 AM. Bit Squad canceled my order immediately saying the payment method has to be verified first. I sent in 3 pictures of driver's license and credit card but they didn't like the way those two cards were placed in the photos. After 3 times of reattempt to reorder and verifying for payment method, 2 hours have past and the new order cannot be delivered under 1 PM.

I contacted the restaurant at 12 to make sure they start cooking. So by the time Bite Squad finally approved the payment method they told me to keep waiting because the food is not possiblly have been cooked since they just placed the order.

So around 1:15 PM, everyone in the office is dying from starvation, we finally got a $300 worth of cold and soggy food that was packed at 12:30PM. No apologies, just bunch of pointing fingers at me, the restaurant, and each other on the customer service team.

I have to say this is the first and last time I will ever order from them. There is seriouse management and logistic issue with this company. Only so many times you are betray the trust so badly. I don't think this business will last a long time.

Please please do not order from the Bite Squad website unless you are ready to screw yourself and whoever is eating with you. Just call the restuarant and pick up yourself or call a Uber or Lyft driver or something.

Lavette, was quick nice and friendly. I hope she stays around, Sometimes people are not cut out to work with different people but she is great!

Order arrived within 30 minutes; very nice delivery lady! Food was hot and great. Easy to order inline

When I first started working for bite squad I did real good couldn't believe I can make 16 and $17 an hour delivering food. Was under the assumption corporate offices where in Minneapolis Minnesota and so was dispatch. It turns out these Minneapolis offices are just ghost offices management is in Hawaii and dispatch is in Mexico after Christmas all of a sudden the manager quit and they brought a new management then the pay went to hell I don't know how many customers I had that where unhappy and when they contacted somebody they said they acted like they didn't matter as a customer the employees didn't matter and that they just didn't care my final straw with bite squad was working 96 hours in 2 weeks and getting screwed out of $400 my last paycheck with them was supposed to be 248 96 they take all they should give me was $56 they use a company called daily pay to sign paychecks but dailypay is never right with actual income bite squad says don't believe daily pay their never right but yet dailypay is the one that pays me my paycheck stay away from this company as an employee Ana a consumer

Driver never delivered food and they couldn't even get a hold of driver to find out what happened. Contact them they could have cared less.

Seriously the best thing to have when its cold and/or youre too lazy to get something to eat. Food was delivered fast and still warm.

I love bite Squad Id totally tell all my friends about them My driver was awesome and chat is very helpful with any questions you may have

Great variety of restaurants and the food was delivered promptly and hot. Definitely a better choice than the more typical delivery options.

I use bite squad all the time for catered events at work and they are always reliable, on time, quick, and friendly!

Always very timely, and the staff is very friendly. I would recommend Bite Squad to any and everyone wanting their food delivered!

Easy site to use. Lots of places to order from. Small delivery charge. Awesome!. And it was very fast. Very friendly driver. We will use often.

Great company to work with. The food was in great condition and was very good. I may even write a book about how satisfied I am.

They are always great but i just wish they had more options for my area. They used to have so many options but recently took away almost all of them.

Always fast & friendly! I've never had a bad experience with them & I love the tracker! I also enjoy the discount codes, they really help!

Was greeted at the end of my driveway, Ms. Vernetta was so sweet & polite. I wouldn't mind using your services again.

Food was delivered on time and all the way up to my doorstep! Great customer services and super easy to order.