• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 4th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate BiteSquad?
Top Positive Review

“Fast and friendly!”

Ashley H.
11/12/17

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

Rating

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Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user robertas34
Florida
1 review
1 helpful vote
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November 13th, 2017

We ordered from Mr. Empanada, and the food was hot, and the delivery driver was very courteous. We will definitely use them again.

Thumbnail of user robbiec21
Arkansas
1 review
0 helpful votes
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December 17th, 2017

My food was perfect and my delivery driver was fast and courteous. Thank yall so much. This was much better then driving to the restaurant.

Thumbnail of user maryl558
Florida
1 review
0 helpful votes
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November 5th, 2017

Arrived sooner then expected. Driver was not scary looking. After a long day of yard work I didnt want to cook. Thank you!

Thumbnail of user carlak22
Illinois
1 review
0 helpful votes
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December 13th, 2017

Always fresh &hot. Love lov this service gr8 selection order twice a month or more so thankful 4 bite squad

Thumbnail of user wendiv1
Texas
1 review
0 helpful votes
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November 27th, 2017

BiteSquad is super fast and easy to order--even customizing your order! I will use them again in the future!

Thumbnail of user angelar124
Virginia
1 review
0 helpful votes
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January 2nd, 2018

Always on time! I love the order follower from order to delivery!
I would recommend to anyone!
LOVE LOVE LOVE

Thumbnail of user taiashar
Mississippi
1 review
2 helpful votes
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September 12th, 2017

I have use this sevice 2X and each time my order has been cancelled. This service is totally useless. I won't waste my time ever using them again.

Thumbnail of user annieg37
North Carolina
1 review
0 helpful votes
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December 17th, 2017

Food was hot. The resturant gave the driver a hard time. For Indian cuisine I suggest you go to maharani. Driver was excellent.

Thumbnail of user marys573
Florida
1 review
0 helpful votes
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December 1st, 2017

I love bitesquad and thank you so much for your service. I hope you all can get McDonalds and Wendys added and Ruby Tuesday.

Thumbnail of user amyf88
Ohio
1 review
0 helpful votes
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December 10th, 2017

The service was fast, the driver was friendly, and the food was hot and great as always when I order from BiteSquad

Thumbnail of user johnw746
Florida
1 review
0 helpful votes
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November 29th, 2017

Great service delivering from Fast and Fresh in Sarasota! I will definitely use them again for ordering from Fast and Fresh.

Thumbnail of user pauls491
Texas
1 review
0 helpful votes
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November 29th, 2017

Speedy delivery from Sol's NYC Deli in Sarasota. Terrific chopped liver, corned beef, knish and matzo ball soup. Thanks.

Thumbnail of user micheleg49
Arkansas
1 review
0 helpful votes
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January 2nd, 2018

Love that we can see the status of our order and where the driver is located! You guys are awesome!

Thumbnail of user stephanies255
Tennessee
3 reviews
0 helpful votes
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December 31st, 2017

They are great! Was able to track order, once Rodney the driver delivered my food it was still hot.

Thumbnail of user katiel59
Florida
2 reviews
0 helpful votes
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November 24th, 2017

Thr Food was fresh and hot just like being served at restaurant. The delivery drive was friendly!

Thumbnail of user roberts483
California
3 reviews
2 helpful votes
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August 22nd, 2016

After reading another review on this company, I wanted to be clear I am reporting on my experience in Denver, CO. Thanks. :) Delivery service for restaurants! The site allows you choose the type of Cuisine and it will then list the restaurant within your particular delivery area for a very reasonable fee. The drivers I have had so far are very nice and arrive within 5 minutes of the stated delivery time! My experience so far has been that my food arrives at a good serving temperature and is fresh although I did have a small problem getting the wrong beverage in my last order. Not a big deal, but still should have been right. I'm not going to knock off any points for that since it was in the middle of a busy Saturday night and as an Executive Chef with over 30 years of experience I know these things can happen even at the best places, with the best staff, during a busy Saturday Night Rush! I ordered at 8pm, on a Sat night which is the busiest time of night for most restaurants. My delivery time for the restaurant was stated as 55 min. They arrived right on time, and gave me a call to tell me they were on their way (although 1 time the call was to tell me that the restaurant did not have what I ordered due to a recent menu change, (Guess they forgot to update their online menus), and would I like something else. He said he would wait for it to be made and then deliver it, which is what ended up happening (he got a GOOD Tip). I think it's a wonderful app that does not charge a membership fee. Perfect for the nights you don't want to cook or have time to shop, cook and serve dinner and then all the cleanup at the end of your meal. Like bringing many types of cuisine from various restaurants right to your door in a timely manner. Even as a Chef there are nights I don't feel like doing any cooking at home.
In the end they are not perfect, but considering how many restaurants and types of cuisine they offer in many area's they do a great job. Lastly, Driver's come in all shapes, size's and personalities, so some area's may lack a large supply of qualified driver's for this type of job. Remember, they're meeting strangers at every stop so don't be offended if they don't want to be your instant friend. Who knows what type of delivery/customer they just came from. Perhaps i'm a bit sympathetic to the workers after spending 30+ years in Restaurant's with the last 25 being an Executive Chef.
2 Thumbs up and 5 stars for a rating.
Enjoy!

Thumbnail of user marks581
Hawaii
1 review
0 helpful votes
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December 22nd, 2017

I definitely recommend bite squad. This place is like a mix between Jerusalem and New York - Holy Smokes Theyre Fast!

Thumbnail of user treb7
Oregon
1 review
0 helpful votes
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November 8th, 2017

Delivery service was great. Love the tracker. Ordered food from Dulcinea Grill and it was horrible.

Thumbnail of user micheles95
South Carolina
1 review
0 helpful votes
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November 4th, 2017

Great experience, very friendly driver, arrived sooner than promised! We will use again! Thank You!

Thumbnail of user kristalb4
Arkansas
1 review
0 helpful votes
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December 3rd, 2017

Convenient! Easy! So worth it! And our delivery driver was very nice! Will use this service again!

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