BiteSquadReviews 599

Terrible experience. I placed an order HOURS in advance for food delivery for my mother-in-law across the country as my father-in-law passed yesterday. Literally ONE MINUTE before the scheduled delivery, they contacted me to say they could not deliver it. At that point my family was counting on a meal after a very difficult day. I will never be using this experience again and would not recommend anyone else use it. Following this, I contacted a restaurant directly, the old fashioned way, and someone offered to go out of their delivery zone to accommodate. THAT is good customer service. Bite Squad should take note.

I wish I could leave 0 stars for this crap company I would. I placed an order and got a receipt by email. It said about an hour. I check the tracker in an hour to see where the food is and it shows my order as canceled. Apparently I was supposed to get another email saying I needed to send proof of ID and credit card. How stupid is that? The driver could've gotten that when they came. What bothers me the most is they expect people to keep checking their emails for their ridiculous requests? I can't call them so I have to live chat and they say I should've gotten an email. I say I didn't. They finally send it but now it's been over an hour and a half. As if I'm going to do this order with them now. So 3 people just continue to starve because of incompetence of a company. I hope they fail and Uber Eats or whoever else takes this terrible company out.

Terrible experience and constant issues. In the 5 different times I have ordered they have forgotten food, up charged on menu prices without customers nor the restaurant knowing (restaurants with no logo they add to the price due to them not being a pro member fyi). They take zero responsibility for late delivers avg time for delivery 1.5 to 2 hrs no matter the time or restaurant. This company is one that simply won't make it. I know several restaurant owners and GMs that already pulled out due to shady business practices and constant mistakes.

My local BiteSquad replaced a former delivery service in my area that I had zero complaints over and I wasn't too happy concerning the change. But since I can't get out often and still enjoy fast food, I ended up placing three orders with the service over the past few months. All three orders have been disappointing to say the least. On top of the booking fee, service fee, delivery fee, "other fees", and whatever else they seem to charge, they also raise the price of menu items by a flat 25%. Want a $2.00 egg roll from a Chinese restaurant? You'll be paying $2.50, and that price increase isn't documented anywhere else. Their customer service claims it is some kind of partner fee because they're not affiliated with the restaurant, but it's plain deceptive. All three orders also had items missing from the order (like an entire portion package, sides, etc. There's no verification). I can understand not opening someone's food to verify, but when it's brought up after the fact, the driver blows you off or you get a half-assed credit towards your next order. I won't be using the service again, and if you want to avoid an overpriced headache, I advise you do the same.

Price Comparison: https://www.bitesquad.com/food/hunan-chinese-restaurant/*******

Last night we received our order from Famous Daves and we were unexpectedly surprised and disappointed. The $24 ribs were missing a large strips of meat off the top. The mashed potatoes that I ordered came as sweet mashed potatoes. The corn bread muffins that we're supposed to come with the meal we're missing and the brownie that we ordered was missing. This was a $70 meal that we ordered to celebrate my new job offer. When I spoke to support on chat I was only offered a $15 credit. I absolutely can not believe the service we have received from Bitesquad. I spoke to Tony, the restraunt manager at Famous Dave's, who was adamant about wanting refund me for all the mishaps with this order. He said that unfortunately because it is through bite squad that bite squad needed to initiate the process. Tony also said that he planned to contact Bitesquad in the morning. Earlier this morning I received the message from the contact center whom I made the issue known with and they offered a $30 credit for Bitesquad. Yeah right. I will not be doing buisness whatsoever with such a slimey company. This needs to be resolved ASAP. I AM EXTREMELY DISAPPOINTED.

ALWAYS late. And not by 5-10 minutes--usually at least 30 minutes. Additionally, the orders are FREQUENTLY INCORRECT. I understand that mistakes happen, but it happens enough that you should never get your hopes up that you will actually get what you ordered. You can trust them to be late, though.

Finally, lets talk about their TERRIBLE customer service (if I could write this review in all caps, I would, but I fear it would lose its impact). Bitesquad needs to do total refunds if they mess an order up badly enough. Once, my order came over hour late, and the driver had accidentally grabbed someone else's order. When I called in, they offered me $5---I had to fight tooth & nail to get only the item refunded (which still left me paying $11 for something I didn't order). Once, when I called in to complain, they accused me of calling in too much to complain! Like it was MY fault that they were screwing up all my orders! In my industry, if I sent my client something they didn't want, and it was late, I would be lucky to get paid at all.

Absolutely horrid. The food always takes at least 1.5-2 hours to be delivered, arrives cold, and is wrong half the time. It's not the drivers' faults either. The company has them pick up multiple orders at once and accepts orders from customers even when there isn't an available driver so it appears as if they've taken 30-40 minutes to even submit your order to the restaurant. Customer service will hang up on you and stall you, claiming they were disconnected until it's apparently "too late" to cancel your order and you're stuck with cold food. I don't think they'll last very long unless they get their customer service reps in line.

NEVER on time! In fact more than 20 plus minutes late on every order I've place with them. Don't believe the time frame... finally frustrated enough to call the customer service that was worse. They put me on hold for 18 min. Finally offered a discount on the of $5 dollars on my next order. During that call I got a text update that my order is delayed-an additional 27 min. I said I want a credit on the delivery charge. They refused. Now my order is going on 1 hour and 40 min. So I said cancel the order I could drive there multiple times in that space Of time... they said I can't cancel because the order had been made... I'm charge back my credit card... this is the worst delivery service in the state of Washington. I'll never use them again...

I placed my first order with Bite Squad today and we had quite a few issues. Firstly, we wanted our food by 12. I understand sometimes it takes longer, but we didn't get our food until 12:35. When it finally arrived, we were missing 4 orders of fries. I also don't like that you can't get any of the deals. We ordered from Applebee's and we weren't given the option to do the 2 for $20 deals that they have on their menu. Overall, it was just a very poor experience. I decided to contact Bite Squad and see if they were willing to fix the issue... instead they made excuses for being late saying they get a 30 minute window to be late and then proceeded to give me a $5 credit to my Bite Squad account not even refund me for the missing orders of fries. Horrible company, horrible customer service, horrible all around.

I had to pay 75 dollars just to get lettuce, tomato, onions and pickle, which were supposed to come with the burger as specifically stated on the menu. Anjyi of bite squad was excessively rude to me and after spending all that money, and from the time I ordered and the time the last driver showed up with what was actually ordered it was THREE HOURS. Bite squad lied to me. Bite squad lied to the delivery driver. Bite squad lied to the restaurant. Bite squad did not bother to READ THE MENU to find out that shockingly enough, the lettuce tomato onion and pickle COME WITH THE BURGER. Anjyi insisted on a photo of the meat. I sent a photo of the meat, which looked like... meat. This took up a lot of time. How utterly ROTTEN my experience was. How NASTY my experience was. I even had to call the restaurant and go though a quarter of an hour of an employee screaming at me the customer so that I could verify that yes, LIKE THE MENU SAID, it comes with LETTUCE, TOMATO, ONION, AND PICKLE. What does it come with? IT COMES WITH LETTUCE TOMATO ONION AND PICKLE. Not 75 dollars worth which is what I had to pay and was forced to pay three booking fees and tips over and over until finally I was able to have something other than just a nasty cold slab of ground meat, which looks like... meat.

Bite Squad continues to disappoint. Always later than expected. This last time I received the wrong order. Called the restaurant who admitted it was wrong but couldn't do anything since it was ordered thru Bite Squad. I got on the app and went thru live chat. I was told that I could be refunded for the wrong food only. That left me with $11 worth booking fees and tips fries and beans. There is no point in having the fries and beans if you don't have the meat to go with them. I called the customer service number where they told me they would refund the wrong item and the drivers tip but not the booking fee. Why would i want to pay a booking fee when you brought me the wrong order? At this point I'm starting to get a little frustrated so I tell them i want a complete refund on the entire order. I was called a "$#*!er" and hung up on. I called back to talk to a manager and the manager said i'm sorry you were talked to like that. We will give you a $5 credit on your Bite Squad account. $5 holy crap! That makes it all better! Maybe I can get some more fries! Last time I ordered thru them the delivery tracker said the customer was sitting at the restaurant waiting to pick up the order. 45 minutes later I call the restaurant and they tell me they haven't seen a bite squad driver all night. This place is a scam. I don't suggest using it.

Ordered early in the evening (6:00 ish) for a restaurant online, clicked submit order, nearly $20 added for fees, taxes, extra taxes, service fees. Attempted immediately to cancel the order and was told after a 5-10 minute wait that the restaurant wouldn't allow it because they had already started cooking the order. Was offered an $8 refund, but the chat timed out. Got a message that the order was delayed but Bite Squad was at the restaurant waiting for the order and it be arriving at 7:05. At 7:10 got a call from Bite Squad saying the restaurant was asked to cancel the order so the food hadn't been cooked yet. Now 7:43 and we are cooking dinner.