BiteSquad

I contacted them to let them no my order was wrong. I added steak to an item which I paid for and I never got, and they asked me to dig it out of the trash and take a picture in order for them to resolve. No thank you. I'm not digging in my trash to fix a mistake that you made. Will be sticking with Uber eats from now on. If they make a mistake they immediately refund you for the item without making you dig in the trash.

Our driver Bruce went above and beyond for sides. I only wanted 2 blue cheeses for the wings we ordered, but I guess he saw how ridiculously small the containers were and went above and beyond with blue cheese. Thank you!

I was going to order through bite squad from a restaurant and upon checkout noticed bite squad (bs) added several fees. Additional fees plus tip added $20 to a $46 order. Decided to pick it up myself. I ordered directly from restaurant website and the food order was $13 less than from bs. Bs charged more for the food than the restaurant. What a joke.

Absolutely horrible. Ordered food at 6 pm. Nothing until 9 pm. Then got an email that wrong driver picked up the food and delivered to wrong people. Then they said they are remaking the food and will deliver it. By 10 on they said mr order is canceled. Their driver is unresponsive and they hope that I have a great day ….

Uber eats is much better and calls almost immediately when there is a problem. Bite squad wait 2 hours before they called us to let us know they did have something on the menu. We had already called the restaurant so we found out about 30 minutes after ordering. We immediately got uber and had food from the same restaurant 10 minutes after bite squad calls an says they didnt have the mushrooms. I said yes I know, I called them over an hour ago. He said oh. We just recieved it. So I was polite and hung up.

After a long day on the road, the last thing I wanted to do was go out or eat fast food. BiteSquad brought GREAT food to me! Thanks for a great idea and where I travel a lot, its a convenience for me that Ill use regularly in the future. Thank You!

They continuously mess up orders. Tonight I ordered a Philly cheesesteak calzone and received a Philly cheesesteak sandwich. This is the second time this same mistake occurred. I contacted the live chat and while they refunded the cost, they refused to reorder the correct meal. I even questioned the driver because the calzone usually comes in a pizza box. He said, I don't know, I didn't check. Shouldn't they be verifying the orders? There seems to be an issue 90% of the time we use them.

We just started using Uber Ears and have not had any issues. Done with Bitesquad.

My order came on time. Jason was very courteous. I enjoyed the meal. I really appreciate the speed and the kindness especially since I was at the hospital with my daughter. He came in quietly, very respectful, and gave kind words. He is a very good employee.

I tried this tonight for the first time. I was impressed with the ease-of-use of this app, the accuracy of the order, the variety available and the smiling face of my driver who delivered my food. I will use the service again when Im just too tired to go out or cook.

I made a mistake in my order time, and they were ready and willing to help me make it right and even had my order there shortly after it was corrected. They even called me to inform me about a change in my order afterward. I had a totally great experience!

I didn't want to go out in the nasty weather today so I decided to try BiteSquad. The app sent the delivery driver to the wrong location. I got my order 15 minutes later than scheduled. But I didn't have to go out in the rainy weather so it was definitely worth it for me. And my food was delicious.

My wife and I recently moved to Sarasota, FL from an area with limited delivery options and poor service when it was available. We ordered from Bite Squad for the first time, and everything was perfect. Delivery was timely, the food was hot, the order was correct, everything was amazing. Whoever came up with this business idea... I hope you're a freaking millionaire and enjoying it. You're a genius, and I thank you for sharing it with us.

I logged into my account on Bite Squad's website, entered my credit card information and submitted my order. I then received an email informing me that I needed to send them a picture of my photo ID AND credit card within 20 minutes or they would cancel my order.

After contacting Bite Squad, their customer service representative could not explain their business practice - when no other online company requires customers to do that when ordering online - and subsequently hung up on me.

Perfect in every way the only issue I saw was that certain restaurants that show up when you first start don't show up later on when you're ready to order. I checked out places a couple of days before I was going to order and the night I did order they weren't available. If that can be fix you guys will have a steady customer but they do rock and our delivery guy was very nce.

On my initial order I entered the wrong date for delivery. Once I realized that the order was an hour+ overdue, I called BiteSquad. Found my error and order was then sent in a half hour. The girl on the phone was very helpful with locating my error.

My account got hacked and someone ordered almost $300 dollars worth of stuff through my card in another state. Bite Squad wouldn't do anything except "lock" my account and report it for fraud. I say "lock" because just again the other day someone was able to log into my account again despite it being "locked". Fortunately my account was reported for fraud so the charge didn't go through, but the fact that they told me my account was "locked" and that someone still was able to get in makes me furious. Not to mention that they wouldn't refund me despite the purchase being many states away. And the fact that they CLEARLY do not care about my private information being accessed. My BiteSquad account had my address saved in it and now it's in the hands of people I don't know and they don't care at all. If you use BiteSquad be VERY sure that you don't save any personal information on it.

Waited over an hour for my order only to be called and told the restaurant was closed. The restaurant was open when I place my order but the delayed so long sending it. When it was 727 Food Now the server was good but now it's gone down hill.

1st time user. Very impressed. They called me to notify me that the venue was out of shrimp so I could change my order, then called again to confirm that they had my reorder correct.
Texted when almost to my home, driver was very friendly. Will use and reccomend often.

About the service: I've had much experience with services around Maple Grove, MN as my wife and I are disabled. The consistency of service vary greatly, but for the most part are adequate. I have only used BiteSquad once, but the driver was courteous, helpful and friendly. I rate my experience as excellent and I will use them again soon.
As for the food, Grizzly's Woodfire grill was where I ordered from, and the food was fantastic. Steak done just as I like it (and asked for). You can get a steak from a fast casual place for less money, but this one was by far the best I have gotten at a restaurant. I will order from them again as well.

It was so simple and easy and David, the driver, was his first time delivering while it was my first time ordering here at the office. Perfect process. I'm going to get so much more work done now thanks to you guys. A+

The Food got delivered very quick. I was worried that my hot sub would be arrive cold and not tasting so good. When it came the food was hot. The guy that delivered it was very friendly and up beat. I will use their service again in a heart beat. Keep up the good service. Give them a try

It was really late before I was able to order food. So I thought this is going to take forever. But it showed every step for the time I ordered through the cooking process what the estimated time of arrival was and when the order was out for delivery. I was very impressed. The food arrived and was hot. The drinks were like we were being served at the restaurant. The driver was very friendly. I will order from them again.

Are used Bite Squad to deliver our dinner, they delivered it to the wrong house. They picked it up and then brought it to my house and it was cold and not what I ordered. I did not feel comfortable eating this food and wanted a refund. They refused to give me a refund for the full amount and disconnected the chat. I will never use them again.