BiteSquad

Grub Hub always screwed up my order by missing items, delivering late - or not delivering at all! My favorite restaurant suggested Bite Squad, and they were fast and very friendly!

I contact them because my very first order was horrible. And Roger turned my frown upside down he sent me a great driver to deliver my food. He gave me full credit for the horrible service I first received Now I will continue to use bite squad all the time when I don't feel like cooking thank you for the entire turn around that's what you call GREAT SERVICE!

I have been using Bite Squad for over three years now, off and on. They have their Unlimited Delivery Membership Program. It is good ONLY if one lives in the heart of the city.
I initially had MAJOR problems with several of my orders when I started using Bite Squad, but now, the DELIVERY DRIVERS ARE AWESOME! They are the reason for the TWO STARS!

I have experienced nothing but PROBLEMS EVERY TIME I use the chat. I receive conflicting information, they promise me a refund for X amount of months then change it. I set up a new email account with a BITE SQUAD AGENT with Unlimited Delivery Membership. Someone at Bite Squad, I do not know what happened, they were using the old email account that was closed. I wondered why I was not receiving receipts, messages, etc.

During chats, I guess I do not type fast enough. The chat ends before I can finish the what I am asking. Very unprofessional!

Worth the price especially if you are ordering for delivery to he hospital. Large choice of menus. Easy online interface for your ordering convenience.

Someone in Tennesse hacked my Bite Squad account and ordered food when I contacted them they refused to refund me he was rude and a jerk probably some employee of theirs ripping customers off I deleted the app I'm done use Door Dash way better customer service

Wow... so impressed. Quick delivery right to my studio at music compound. What I like the best was the choice of restaurants. Delivery from Firehouse subs. Now that's a first. Thanks bite squad!

Due to an error (the app glitched after updating and placed an old/previous order) from bitesquad, I was told by the representative over the phone that I would be getting a phone call to verify my order from now on to prevent another mishap. Apparently, that was a lie. They now say that I'm unable to place any orders unless I email pictures of my photo ID and credit card to verify that I'm not a "hacker." There's plenty of other safer ways to verify identity. I pity the poor fool who falls for this ploy. Working in fraud security, I know a thing or two. This is a great way to distribute your sensitive, personal information with no reassurance from data encryption or internal privacy. This company does not value loyal customers if they're willing to abuse security policies. They're not only putting their customers at risk, but also making themselves liable. Terrible practices and customer service. The quality of professionalism has significantly dropped. Delivery employees are usually unkempt and seriously sketchy. Avoid!

My local BiteSquad replaced a former delivery service in my area that I had zero complaints over and I wasn't too happy concerning the change. But since I can't get out often and still enjoy fast food, I ended up placing three orders with the service over the past few months. All three orders have been disappointing to say the least. On top of the booking fee, service fee, delivery fee, "other fees", and whatever else they seem to charge, they also raise the price of menu items by a flat 25%. Want a $2.00 egg roll from a Chinese restaurant? You'll be paying $2.50, and that price increase isn't documented anywhere else. Their customer service claims it is some kind of partner fee because they're not affiliated with the restaurant, but it's plain deceptive. All three orders also had items missing from the order (like an entire portion package, sides, etc. There's no verification). I can understand not opening someone's food to verify, but when it's brought up after the fact, the driver blows you off or you get a half-assed credit towards your next order. I won't be using the service again, and if you want to avoid an overpriced headache, I advise you do the same.

Price Comparison: https://www.bitesquad.com/food/hunan-chinese-restaurant/*******

I purchased an order with a prepaid Visa gift card and they sent me an email telling me they are declining the transaction if I don't send them a picture of a state issued ID to prove my identity. What kind of bizarre request is this for a food order? In the past, they have also stolen credits from my account and their response to doing so was "T&C state we can do whatever we want, that's the end of the discussion". This company is not BBB accredited and has an infinite list of sketchy operations, including lying about where the driver tips go. AVOID THIS SCUM COMPANY

We arrived at our hotel exhausted and hungry. The front desk recommended we try your service and everything was exactly as expected. I plan to use this service again

Don't waste your money. They canceled my order without emailing me to let me know! Bottom line is this place is extremely unreliable! Customer service is also a joke

Always perfect at the end of a busy day when you want to sit down and eat with family but are too tired to cook or go out! Drivers friendly and website easy to maneuver.

The delivery driver was very nice and on time and ask to make sure my order was correct. It wonderful experience i will definitely be using yall again.

Very excited to be able to get almost any food delivered. Very prompt and everything was perfect. Za's is my favorite pizza in SC and I was sad they don't delivery, but now I found this service!

This was the first time me and the girls in my office used them to deliver lunch. It's was quick easy and less expensive then the other places we will be using again

Ridiculous customer service for a crappy app. Waited 45 minutes, and food was still not picked up. Was told by one customer service rep the order was submitted as a Pick Up order, even though the last order I placed the same way was delivered. They insisted this was completely my fault, and they would not remake the food. So now I have a $60 food bill for food that is going to be cold and mushy. I WILL NEVER USE THIS COMPANY AGAIN!

It took 2 hours to get my food and it was ice cold And I talked to somebody via live chat and they said I would get a refund and 11 days later no refund

The customer Service Stinks

Has a picture of my live chat with them on the 18 of May

Fast friendly delivery, every time. Easy, user friendly ordering. Very pleased with our experiences, and will continue to use them. Highly recommend them

The food was delivered a little before the estimated time and the fee is very reasonable. Hopefully you can get more restaurants to use your service. Thank You

Came home nothing I wanted to eat in the refrigerator always know I can call the bite Squad. Consistently good service, driver was nice. Food was on point.

This is the first time I tried Bite Squad and could not be happier (slightly more expensive than going to the restaurant but well worth not having to get out)! I would use this service again!

This was our first time using Bite Squad. We received our pizza on time, hot and ready to enjoy. Driver was very pleasant. I will use this service again in the future.

The delivery driver Arturo was very friendly and fast! I got the food way faster than any other delivery service I've used and I've tried a lot. Will definitely use bitesquad again!