• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 4th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate BiteSquad?
Top Positive Review

“Fast and friendly!”

Ashley H.
11/12/17

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

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Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user cynthiaa49
Minnesota
1 review
0 helpful votes
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December 24th, 2017

Thank you. The food was great. We frequent the cafe but were too tired to do that night. Appreciate the service.

Thumbnail of user nancym227
South Carolina
1 review
1 helpful vote
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December 24th, 2017

It was easy to order, and unbelievably quick delivery! Food was hot and delicious. Great price. Very pleased with the experience.

Thumbnail of user jenniferm438
Texas
1 review
0 helpful votes
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December 13th, 2017

I ordered Sushi and 2 miso soups! My soup was still hot and the ordering was easy! Thank you bite squad.

Thumbnail of user shirleyj33
Minnesota
1 review
0 helpful votes
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December 17th, 2017

First time user... was easy, delicious and fast! My driver was was super friendly! I will order from Bite Squad again!

Thumbnail of user lorif58
Florida
3 reviews
5 helpful votes
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December 16th, 2017

Thanks bitesquad! After a long week of work I have Friday night to look forward to. Great food and great service!

Thumbnail of user irisd10
Florida
1 review
0 helpful votes
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January 2nd, 2018

Fast, courteous and EASY. Will use over and over. Lots of choices. Food was warm and neatly packed in the bag. No spills. LOVE BiteSquad.

Thumbnail of user lindav69
Florida
1 review
0 helpful votes
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December 27th, 2017

Second time using and was very pleased. Food good, driver very nice and service pretty quick. Will use again. Oh, the order was perfect also..

Thumbnail of user keris18
Florida
1 review
0 helpful votes
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November 18th, 2017

Great service for very reasonable $! Food got to our resort super quick and still hot when it got here! Very cool service! Thank you!

Thumbnail of user lisam517
Florida
1 review
0 helpful votes
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December 11th, 2017

It was quick and delivered 20 min before estimated time. Our driver was nice and friendly, will be using again.

Thumbnail of user katieh101
Minnesota
1 review
0 helpful votes
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December 12th, 2017

I really liked the updates on my order status. The driver followed my delivery instructions, and he was very friendly.

Thumbnail of user christyr16
Virginia
1 review
0 helpful votes
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December 13th, 2017

Did everything online and it got here super fast. Will definitely be using again and referring my friends and family.

Thumbnail of user shemikad
Nevada
1 review
0 helpful votes
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November 29th, 2017

Food was good just cold when they got here service was prompt I will recommend again and order again also.

Thumbnail of user makenzic
Florida
1 review
0 helpful votes
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December 3rd, 2017

This was my first time using Bite squad and it was great. They showed up when they said and everything was exactly right. I will use them again

Thumbnail of user staceys59
Florida
1 review
0 helpful votes
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November 7th, 2017

Our food was delivered fresh & before our scheduled delivery time. Driver was really nice too. Will use this service anytime we need delivery.

Thumbnail of user angiec52
Florida
1 review
0 helpful votes
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December 30th, 2017

I love how you can track you food order and BiteSquad gives you a estimated time. Great Service. I will be using them more.

Thumbnail of user annes141
Florida
1 review
0 helpful votes
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November 30th, 2017

It was so easy to pick a restaurant, place the order on my PC and monitor its progress on my phone! I love it!

Thumbnail of user valeriem62
Valerie M.
Minnesota
1 review
0 helpful votes
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November 20th, 2017

Our food arrived on time. The delivery man, Dennis, was professional and friendly!! The food was good temperature. Great service for a cold day.

Thumbnail of user zonettad
Tennessee
1 review
0 helpful votes
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December 30th, 2017

My driver Henry was great. Gate at hospital was closed but he made sure i received my food. Ordering was also easy. Nice that chat was available

Thumbnail of user jeniferv4
Hawaii
1 review
0 helpful votes
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December 31st, 2017

* Convenient
* ALL the options!
* GPS tracker
* CHEAP! ($2-4 delivery fee, no hidden fees, so leave a good tip cheap-os)
* Pizza was piping hot!

Living in Hawaii, the only food you can get delivered is national chain pizza (Pizza Hut, Papa John's, etc.) I live in a city where (before bitesquad) only it really was only Pizza Hut & Papa Johns for us, and they weren't very good (and frequently got things wrong).

Last night we were feeling lazy, discovered BiteSquad and were surprised with all the choices. In fact, we found our favorite local pizza joint we thought had closed down, were just relocated right outside our district and was an option for us! I thought I'd never have Boston's again!

The biggest surprise was the price. I see here there's a review that says BS is a ripoff, but they only charged us $3.99 delivery fee. I'd happily pay that on the mainland and shocked it's only 4 bucks here in the islands. I have no idea how they make any money -- I hope they get deals with the restaurants or something. I double checked with the actual restaurants prices (in case BS increases the price on their own menu) and it's the same.

I loved the GPS tracker and the ETA clock. It took a whole hour to get our pizza, but the tracker was keeping us informed and the driver was actually waiting at the pizza place which was super busy for quite a while. The pizza was piping hot when it got to us!

I highly recommend using this service. I personally left a 20% tip (which came out to about 11-12 bucks) which may seem like a lot to tip a delivery person, but because he was sitting around waiting for the pizzas to be cooked, and the delivery fee is so cheap, I think it's totally worth it. I got to just sit at home watching a movie with my family while someone else waited for my food and delivered it to me. Maybe I should have left a bigger tip...

I may be using them again tonight, Happy new Year!

Service
Value
Thumbnail of user christinag61
Florida
1 review
0 helpful votes
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December 16th, 2017

We loved it! Great service & everything was hot & fresh. The driver gave us extra plates & utensils.

Thumbnail of user chinitam
Arkansas
1 review
0 helpful votes
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December 5th, 2017

The drivers are always pleasant and the arrival time has been right on time. I would use them again.

Thumbnail of user rebeccas199
Minnesota
1 review
0 helpful votes
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November 18th, 2017

They kept me up to date on the deliver time and followed the additional directions included in the order.

Thumbnail of user thelmaw8
Tennessee
1 review
0 helpful votes
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November 16th, 2017

Food was good and still hot when delivered... driver was friendly. Delivery time predicted was about 15 min early

Thumbnail of user kimberlyl81
Florida
1 review
0 helpful votes
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January 2nd, 2018

Food was great. It arrived earlier than the time given and the driver was very nice enjoyed my lunch to say the least

Thumbnail of user kerryt17
Minnesota
1 review
0 helpful votes
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December 18th, 2017

Great food, service, and I didn't have to wait long for my food to arrive which was amazing! I will definitely order from

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