• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 4th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate BiteSquad?
Top Positive Review

“Fast and friendly!”

Ashley H.
11/12/17

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

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Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user susanp210
Florida
1 review
0 helpful votes
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December 23rd, 2017

Food was great, delivered fast and hot... the best food around! We are very happy with the service,
We will do it again!

Thumbnail of user debreshiac
Arkansas
1 review
0 helpful votes
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December 20th, 2017

Ordering was easy but waiting almost 2 hours for food was the bad part. Food was great and I ordered from Senor Tequila

Thumbnail of user tianai
California
1 review
0 helpful votes
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November 21st, 2017

I always order through bite squad! Im always busy that I never have time to grab something to eat... this is very convenient

Thumbnail of user derekr35
Virginia
2 reviews
0 helpful votes
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November 8th, 2017

The food was fresh, hot, and was delivered earlier than anticipated!
I love the fact that my order was not sent until a driver was available.

Thumbnail of user pamg48
Florida
1 review
0 helpful votes
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December 28th, 2017

This was my first delivery with bite squad and it won't be my last. Very easy and convenient. They kept me notified throughout ordering and delivery.

Thumbnail of user casperc26
Washington
1 review
0 helpful votes
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December 15th, 2017

Great anniversary gift... boyfriend loved it. Workers went the extra mile. I appreciate it. I would order again.

Thumbnail of user myan7
Florida
1 review
0 helpful votes
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December 4th, 2017

Quick, had the right order, delivery guy was friendly, and food was delicious! Thank you will order again!

Thumbnail of user susanm363
New Jersey
1 review
1 helpful vote
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November 10th, 2017

Ordering our meal was easy, Delivery fee was fair, my order was accurate when it arrived and the driver was very friendly!

Thumbnail of user mariaht6
Texas
1 review
0 helpful votes
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December 30th, 2017

We ordered Angus Jacks and when it arrived it was fresh and hot as if we were in the restaurant. Very happy!

Thumbnail of user danielc242
Missouri
2 reviews
0 helpful votes
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January 2nd, 2018

It was very cold out and gave it a try just like going to the restaurant very good and could stay home

Thumbnail of user dinahm6
Florida
4 reviews
0 helpful votes
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December 31st, 2017

Food was great and delivered at the exact time indicated on website. Nice and hot too. Driver was great. Thank you BiteSquad!

Thumbnail of user tomf118
Minnesota
1 review
0 helpful votes
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December 13th, 2017

Ordered a dinner(burrito, rice, salad) from La Casita to eat in line at a movie sneak preview and when I opened the bag, no fork or spoon.

Thumbnail of user sharonh154
Florida
1 review
0 helpful votes
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November 23rd, 2017

And I love the website showing where my order is in the process. I know exactly when they'll be at the door!

Thumbnail of user cyndih7
Arkansas
1 review
0 helpful votes
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November 30th, 2017

Quick to get order, food at correct temp, ordering is quick and easy and the driver I had was the best ever!

Thumbnail of user taquaishaj
Florida
1 review
0 helpful votes
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December 21st, 2017

My first time using Bite Squad was great. My food arrived fresh, hot, and before the scheduled delivery time. The driver was very polite. Awesome!

Thumbnail of user quintessac1
South Carolina
1 review
0 helpful votes
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December 7th, 2021

They constantly keep canceling my orders. Go with DoorDash or Grubhub, at least they don't do so much canceling like Bitesquad does.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancye53
Hawaii
1 review
0 helpful votes
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January 2nd, 2018

Happy with the service, easy ordering, and on time. Have no problems. You have good drivers, courteous and friendly. Thank you

Thumbnail of user traceyg36
Ohio
1 review
0 helpful votes
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December 23rd, 2017

Love the service. I would highly recommend this service. I have never tried it before and will definitely use it again

Thumbnail of user felixl24
Hawaii
1 review
0 helpful votes
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December 16th, 2017

Used this service for the first time and was very impressed! Looking to use this service more often in the future!

Thumbnail of user geneg28
Virginia
2 reviews
0 helpful votes
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December 4th, 2017

First time trying it, very pleased, and will do it again. Loved how it tracked everything from start to finish! Recommend it to anyone!

Thumbnail of user nicoleh122
Florida
1 review
0 helpful votes
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November 7th, 2017

The food choice was the perfect fare to share with a co-worker for lunch. The driver was quick and friendly

Thumbnail of user melissas261
Arkansas
1 review
0 helpful votes
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January 2nd, 2018

My order was perfect, my driver Brandon came 20 minutes earlier than expected and he was very sweet and personable!

Thumbnail of user johnl552
Arkansas
1 review
0 helpful votes
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November 27th, 2017

1st time using BiteSquad. Food was 5 minutes early, food was still hot, driver was SUPER friendly. Will use again!

Thumbnail of user ering56
New Jersey
1 review
0 helpful votes
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November 20th, 2017

Food was amazing, delivery was quick and the driver was polite and friendly. Thanks so much for this awesome service!

Thumbnail of user sandras234
California
1 review
0 helpful votes
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December 1st, 2017

They are always there for us when we're hungry and the food is always hot... thanks to the drivers... love love love yah...

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