• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.9 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 4th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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How would you rate BiteSquad?
Top Positive Review

“Fast and friendly!”

Ashley H.
11/12/17

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

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Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user waynek47
South Carolina
2 reviews
0 helpful votes
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December 31st, 2017

This is a great service. Our driver Kelly was awesome and courteous. Will definitely use them again.

Thumbnail of user johno182
South Carolina
1 review
0 helpful votes
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December 21st, 2017

BiteSquad does what it advertises, haven't had any issues with this service. Everything worked well, the driver was very professional.

Thumbnail of user joses130
Florida
1 review
0 helpful votes
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December 24th, 2017

First time trying this out and got to say everything went smooth. So happy will def be ordering more

Thumbnail of user mariar188
Nevada
1 review
0 helpful votes
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December 22nd, 2017

Everything was delicious. Fried things were still crispy which is always a challenge with delivery. Thanks

Thumbnail of user marym594
Florida
1 review
0 helpful votes
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December 23rd, 2017

Timely service and fabulous food. Perfect for holiday preparations. Thanks Bite Squad! You saved the day.

Thumbnail of user olbrinet
Florida
1 review
0 helpful votes
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December 21st, 2017

Food fast. Great price. Nice delivery. I will definitely be using this service again since they did such a good job on my first order.

Thumbnail of user lyndan6
Arkansas
1 review
0 helpful votes
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December 16th, 2017

Food was right on time & piping hot. Friendly delivery, too! Very positive experience. So much nicer than going out to fight traffic!

Thumbnail of user jodies41
South Carolina
1 review
0 helpful votes
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December 10th, 2017

I will definitely use this service again. It was user friendly, reasonably timely and very convenient.

Thumbnail of user caras15
Virginia
7 reviews
1 helpful vote
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December 7th, 2017

The entire experience (1st time) was great. From original placement until food received. Highly recommend them & will use again.

Thumbnail of user shelleyb34
Shelley B.
Arkansas
1 review
0 helpful votes
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November 16th, 2017

Our delivery driver was so sweet and I even accidentally gave her the wrong contact phone number)! Great service!

Thumbnail of user heydym
North Carolina
2 reviews
0 helpful votes
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December 14th, 2017

Defenetly will order again with them! My food was Still hot and Delicious low fee with the cupon but fearly enough

Thumbnail of user screamingm
Florida
1 review
3 helpful votes
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February 15th, 2018

Minimum Hourly Rate is LESS than what is advertised and quoted.
Guaranteed Hourly Rate applies to only a SELECT FEW Hours of each shift, SELECT DAYS in each week.
If you keep track of your time, tips, auto/wifi reimbursement like I did, youll think you are coming up short! In reality, they lied about HOW they pay you!
Indicating your preferred Zip Codes MEANS NOTHING! New Drivers are used to FILL-Infor the Preferred Drivers (using Company Cars) and are run ragged.
I was sent from West to East, from the south city into the next county unaware that the additional county was being serviced! Mileage exceeded 30 every day! I was filling my fuel-efficient tank THREE TIMES A WEEK! You may spend a days pay or more in fuel alone each week.
They wait until youve hit the NON-GUARANTEE PAY Time Period to Slow your pace or Break you.
You better read the Employment Contract carefully and insure that you understand EVERYTHING!
Ask for a copy and read it again. If you screw up, your pay will be withheld and you can be sued for items you signed for but did not receive!

Thumbnail of user eisabethw
Tennessee
1 review
1 helpful vote
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November 12th, 2017

Suck it, Grubhub! Bitesquad is kicking your $#*!! I will NEVER use Grubhub again! I wish I had found them sooner than I did.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyl63
Florida
1 review
2 helpful votes
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November 10th, 2018

I had to pay 75 dollars just to get lettuce, tomato, onions and pickle, which were supposed to come with the burger as specifically stated on the menu. Anjyi of bite squad was excessively rude to me and after spending all that money, and from the time I ordered and the time the last driver showed up with what was actually ordered it was THREE HOURS. Bite squad lied to me. Bite squad lied to the delivery driver. Bite squad lied to the restaurant. Bite squad did not bother to READ THE MENU to find out that shockingly enough, the lettuce tomato onion and pickle COME WITH THE BURGER. Anjyi insisted on a photo of the meat. I sent a photo of the meat, which looked like... meat. This took up a lot of time. How utterly ROTTEN my experience was. How NASTY my experience was. I even had to call the restaurant and go though a quarter of an hour of an employee screaming at me the customer so that I could verify that yes, LIKE THE MENU SAID, it comes with LETTUCE, TOMATO, ONION, AND PICKLE. What does it come with? IT COMES WITH LETTUCE TOMATO ONION AND PICKLE. Not 75 dollars worth which is what I had to pay and was forced to pay three booking fees and tips over and over until finally I was able to have something other than just a nasty cold slab of ground meat, which looks like... meat.

Thumbnail of user michaelt246
South Carolina
1 review
0 helpful votes
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November 4th, 2017

Great experience! Easy ordering process. Fast delivery. Great coupon code! Will order again. Awesomeness

Thumbnail of user robertj255
Michigan
1 review
0 helpful votes
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November 3rd, 2017

My food arrived right on time. Would be 5 if it wasn't so expensive though. Just work on pricing and it will be great!

Thumbnail of user sherylj11
Arkansas
1 review
0 helpful votes
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December 30th, 2017

Ordered from jjs and the food was great. Delivery was fast. Upset that the referral code did not work when I used the link.

Thumbnail of user saram188
Arkansas
2 reviews
0 helpful votes
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November 20th, 2017

My order from Tazikis was very delicious, correct and timely. The delivery fee was very reasonable and I couldnt have ask for better service!

Thumbnail of user seemad1
South Carolina
1 review
0 helpful votes
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December 1st, 2017

Restaurant didnt include my drink or condiments but the food was still delicious and the driver was very friendly

Thumbnail of user cherylr65
Texas
1 review
0 helpful votes
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December 11th, 2017

Thank you. The only thing the restaurant forgot to include flour tortillas with The fajitas Overall. Very satisfied with bite squad. First time

Thumbnail of user caycep
Colorado
1 review
0 helpful votes
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December 29th, 2017

Our driver, Talyna, was fantastic! She was very nice! Hope she will deliver for us again! Excellent service!

Thumbnail of user savannahw9
Florida
1 review
0 helpful votes
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January 3rd, 2018

I love it good job shoutout thank you juan for delivering me and my friends wings you're my bro thank you

Thumbnail of user mariae108
Arkansas
1 review
0 helpful votes
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December 10th, 2017

Is nice to have access to more delivery options! Good restaraunt selection, easy to order, and the delivery driver was awesome!

Thumbnail of user carolw154
Florida
1 review
0 helpful votes
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November 26th, 2017

Service was quick driver was very polite and good looking that always helps haha good service we will use you again

Thumbnail of user amyl201
Florida
1 review
0 helpful votes
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December 13th, 2017

Very impressed. Drive was friendly. Food was hot. Great service. I would diffently use this service again.

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