Blinds.com

Ordered from blinds.com after my friend went with them and had a good experience. My experience has been a bit different. The salesman was great and nice like always to get the sale. During the measurement process i decided to go with adding a blind to another window so i had a balance. Blinds.com emails me and lets me know a balance is due. A few hours later i get an email that says "you are all set". Getting that second email i think that ok they made the payment with the credit card i used the first time so no balance is now due. It had been 11 days with no movement on the order so i call in. Find out the balance was still due. Why didn't blinds.com reach out to me by phone to try and collect payment? This slowed the order down by weeks. Next, blinds.com supposedly has a price match guarantee. I see on the website that they are running a 5% better price than what i paid. This is maybe 21 days after the order had been placed. One would think the price match would start after installation date. But nope it's 14 days after the order has been placed. I called and they refused the 5% and wouldn't allow me to cancel either since the blinds were already being made. This company does not care at all about the customers after the sale. After all this i take delivery of the blinds and call to schedule the set up. I have 7 or 8 big boxes just sitting in my living room for 2 weeks waiting for set up. They come today to install the blinds. Installed all but one. The last blinds header on my blind was bent and ruined on delivery. I called while the installer was there and was told i could get between 5-10% back for the inconvenience by the customer service rep. I was happy with that so i hung up and then called back once the installer sent the problems with the order back to blinds.com. This time when i called back after the installer left they refused my refund on the blind that was ruined on delivery. Now i have to go through waiting another month and take another day off work to be home for another install. Also they DO NOT dispose of the card board boxes the blinds come in so get ready to have a place to dump those. It's the year 2024 how does this company not haul off the boxes your product is shipped in? April 3rd is the expected shipping date then probably another 2 weeks before install. In a few weeks i will be calling customer service to remind the delivery drivers to be very careful as to not damage the header. If you do order expect a long process and hopefully you have a spot for the blinds to sit for a few weeks til they can set everything up if you do get their professional installation. I will not recommend blinds.com to anyone.

Great experience
Always on time and accurate!
Never disappoints! My go to blind and shade resource.

Very smooth, an easy trans but damaged blind. Sent and email with pictures but no reply...

So far a great easy to navigate site. I hope to order more blinds for the rest of the house soon!

Good quality shades cheap! They work well. Easy to install. Decent quality. They get the job done..

My previous review noted an incorrect discount. I was in error; it was correct.

Lavelle Washington was great! He was very detailed and helpful...

Purchasing is easy and fast. I wouldn't purchase blinds from anyone else. I am extremely satisfied.

IT WAS EASY, I would order again when I needed, I installed the blinds myself, everything was perfect, measurements was perfect.

Was easy to order.

One of the blinds came with a dent on the back side
Easy to install fit well

An excellent experience again and great products. I'll continue to be a customer when needed...,...

Paul was the best so helpful with everything and had so much knowledge!

Easy to use. Blinds.com provided all the information needed to make my choice.

EXCELLENT VALUE AND SELECTION
Ease of ordering
Excellent customer service and very knowledgeable
Why go any were else

Do NOT buy any custom draperies from blinds.com unless you are 110% convinced of the fabric and hardware selection. Make sure you get samples of the fabric first but even those are small and deceiving. Custom drapery orders ARE NOT COVERED by the alleged satisfaction guarantee that they espouse on their website everywhere you go. Everywhere you look it says "100% SATISFACTION GUARANTEE. NOT 100% SATISFIED? WE'LL WORK WITH YOU TO MAKE IT RIGHT" That is BS and after the fact they will tell you that it does not apply to custom drapery orders. They will gladly sell you another set though if your dumb enough to buy twice. The quality of the drapery itself is subpar even for the price point but the fabric color is not even close to the online pictures and the fit and uniformity is about what you could expect in Tijuana. The pictures and description that they offer of the hardware is terrible. Worse yet, the antique bronze color is a complete joke. The grommets are black but the rod and the rest of the hardware is brass plated and doesn't even come close to matching. Do they care, not at all. I will say that the quality of the hardware was also decent for the price but you won't know what to expect until it arrives and then it is way too late.

If that experience wasn't bad enough, I tried to post this review on their website using the link that they repeatedly sent to solicit my review but they don't have the guts to post it. The response I got was, "your review cannot be published to the website, but. Our staff has read your review and values your contribution even though it did not meet all our website". They have ZERO integrity as a company.