• Blindster

Blindster

Write a Review

Overview

Blindster has a rating of 3.4 stars from 3,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality, and great price. Blindster ranks 3rd among Blinds sites.

  • Service
    145
  • Value
    152
  • Shipping
    149
  • Returns
    50
  • Quality
    150

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
55
See all photos
How would you rate Blindster?
Top Positive Review

“Blindster experience”

Steve S.
5/28/16

We've done three rooms with three different types/styles of blinds/shades. All were exactly as ordered, reasonably priced and look fabulous. Working on the next room and will be contacting Blindster for our window coverings

Top Critical Review

“Buy them if you have time to wait”

A. C.
6/21/24

What I thought was a good deal wasn't. The price on their website was decent, so I ordered two small blinds in anticipation to buy more if the quality was good. We'll, after waiting over a month, my blinds were still "in production." Their warehouse must be in China because it would take days to get a response from them, according to their customer service rep. Their customer service is subpar. Takes 24-48 hours to get a response. Their "reviews" must be fake because my experience was horrible. I'd rather go with Lowe's or Home Depot.

Reviews (3,583)

Rating

Timeframe

Other

Reviews that mention popular keywords

wood blinds (157) customer service (574) quality product (70) quality blinds (47) custom blinds (40)
Thumbnail of user lewisb34
Arkansas
1 review
0 helpful votes
  • Send Message
March 12th, 2016
Verified purchase

A minor glitch was corrected immediately and with a cheerful attitude. A lesser company would have simply ignored the situation in hopes that it would go away. Shipping of a missing part by Fedex was unexpected and lightning fast.

Thumbnail of user michaels441
Texas
1 review
0 helpful votes
  • Send Message
May 16th, 2016
Verified purchase

The three wide blind I bought was delivered with to large dens in the head piece. It was replaced with no questions asked. Took another two weeks to get a good one, but the lack of hassle was refreshing.

Thumbnail of user juditha18
New York
1 review
0 helpful votes
  • Send Message
April 25th, 2016
Verified purchase

Placed my order online, which was easy to do. I received my order quickly!
I did have a problems with one of the blinds in the way it was made, so I made a call to Blindster and customer service requested I send pictures. Once the pictures were received, another blind was ordered for me... no hassle!
I have no problems recommending Blindster to my family and friends... very professional company.

Thumbnail of user irvinp9
California
5 reviews
0 helpful votes
  • Send Message
March 13th, 2016
Verified purchase

Ordered window covering for bedrooms and day room. All fix perfect, Quality was excellent. One of the mini blinds for day room had some minor damage and was replaced within 2 weeks. Will use Blindster for any future orders.

Thumbnail of user nancys170
Georgia
1 review
0 helpful votes
  • Send Message
September 15th, 2016
Verified purchase

Detailed instructions on how to measure for custom blinds made the order process very easy. I chatted with a customer service rep to determine the color that I needed as I did not want to wait to receive a sample. My blinds turned out perfect!

Thumbnail of user wallisk
New York
1 review
0 helpful votes
  • Send Message
September 14th, 2016
Verified purchase

My blinds arrived and they are perfect! Installation was very simple and they look professionally done. I was so happy with the samples too. They were a big help in deciding color and helped give you a good sense of the quality before you ordered,

Thumbnail of user williamh168
Colorado
1 review
0 helpful votes
  • Send Message
April 21st, 2016
Verified purchase

I was a little apprehensive about installing the blinds because I am not a handyman at all. However, everything went great and I am definitely happy with my purchase. Highly recommend the company and would buy from them again.

Thumbnail of user karens209
West Virginia
1 review
0 helpful votes
  • Send Message
May 29th, 2016
Verified purchase

Very helpful! We needed assistance with a correct size and type roller shade and you were very patient, resulting in a perfect fit. Also we were sent samples of the colors which really helped to make the best choice.

Service
Value
Shipping
Quality
Thumbnail of user susanr131
New York
1 review
0 helpful votes
  • Send Message
December 12th, 2016
Verified purchase

Very happy with my custom blinds. Had an issue with the mechanism in one and Blindster made a new one and sent it out to me. Shipment was delayed by wildfire in TN and Blindster tracked it down and did great follow-up. Excellent customer service.

Thumbnail of user sandyy6
Wyoming
1 review
1 helpful vote
  • Send Message
April 14th, 2016
Verified purchase

I've used Blindster to get honeycomb shades and vertical blinds for two entire houses in the last year and a half. The blinds always fit perfectly and their customer service is top notch. Their prices are awesome and I will use them again and again!

Thumbnail of user jhc2
California
1 review
0 helpful votes
  • Send Message
October 24th, 2016
Verified purchase

We bought a day/night cellular shade. The entire ordering process was very smooth. Product arrived on time. The window measuring instruction online was easy to follow. The installation took less than 15 min. Very happy with the whole process!

Thumbnail of user brentfordb
Michigan
1 review
0 helpful votes
  • Send Message
March 17th, 2016
Verified purchase

Installed on 9 windows in house. Fit well and look great. Only issues were couple hanging brackets were bent incorrectly, and had to retie some of the cords because ends came off. Brackets were promptly replaced.

Thumbnail of user cindyw73
New Jersey
1 review
0 helpful votes
  • Send Message
August 27th, 2016
Verified purchase

I ordered 3 blinds; 2 faux wood, and one sheer shade and am very happy with the product. Good quality for a great price! Their customer service is noteworthy as well! One of my valences came stained, however they promptly shipped me a new one after I provided proof with a picture. Overall I am very satisfied.

Thumbnail of user debg29
Michigan
1 review
0 helpful votes
  • Send Message
January 4th, 2017
Verified purchase

This is the fourth or fifth time we have bought from Blindster. We have never had any problems. They are really nice blinds, cut perfect even when you receive them they take the utmost care to ensure they arrive unharmed. There are not enough words to describe how exceptionally pleased we are with themv

Thumbnail of user gayleh12
Ohio
1 review
0 helpful votes
  • Send Message
November 21st, 2016
Verified purchase

Ordered a large (71x60) vinyl roller shade. It is much higher quality than the one it replaced. Rolls nicely and hangs evenly. Could use a plastic handle. We are ordering another one for the living room.

Thumbnail of user stephenb121
Virginia
1 review
0 helpful votes
  • Send Message
October 13th, 2016
Verified purchase

We always purchase our blinds when Blindster offers their 35% discount. That makes their quality blinds affordable. Have never had an issue with any or our two dozen or so Blindster blinds. Just make sure your measurements are correct.

Thumbnail of user catheriner40
Florida
1 review
0 helpful votes
  • Send Message
July 24th, 2016
Verified purchase

I purchased five blinds and was very leary about the entire process. The blinds were shipped quickly and packaged very well. The quality is very good - although I have a little trouble with one, it was fixable and the results are not cosmetically apparent. I had previously spent more on Levelor blinds from Lowes, and they were a complete disaster. These blinds are real wood, look fantastic, and even smell good. I did not have to return anything, so I don't know how that process would play out. I plan on buying more blinds in the future.

Service
Value
Shipping
Quality
Thumbnail of user karenv31
Texas
1 review
0 helpful votes
  • Send Message
July 9th, 2016
Verified purchase

Blindster made measuring & ordering EASY and shipping was super fast, came sooner than expected. Although I didn't have the time to order samples, the color selected was perfect for the room and blind fits very well, as well as it looks great!

Thumbnail of user mariannep5
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 11th, 2016
Verified purchase

This my 4th time dealing with Blindster.com. They are a excellent company to deal with. All of the orders that I have placed have been correct. I had a roller shade that I was having a problem with and they replaced it with no questions asked. I will continue to order from them when needed.

Thumbnail of user kayev
Illinois
1 review
0 helpful votes
  • Send Message
May 8th, 2016
Verified purchase

Despite a less-than-satisfactory first-time experience with Blindster, I returned for a second project. This time, the shades were sewn perfectly and the fabric and lining were spectacular! Installation on Blindster's Roman shades couldn't be easier! However, Blindster loses a star on size -- all three shades I've ordered were slightly too narrow (off by 1/8 - 1/4") for the window, despite accurate measurements. The issue is that light slips through the edges, which exaggerates the issue.

Thumbnail of user landran
New Hampshire
1 review
0 helpful votes
  • Send Message
April 22nd, 2016
Verified purchase

This is my first time with Blindster. When I got my blinds in stead of my size I ordered a much smaller size came instead. I promptly called and the lady I talked to was so kind yet indignant that the wrong size was sent to me. She got things immediately going and she was so nice and professional. Before I even got the right size I had already decided that when I need anything else like this I will be ordering again because the integrity of customer service is very important in this company.

Thumbnail of user heatherp49
Maine
1 review
0 helpful votes
  • Send Message
October 9th, 2016
Verified purchase

We ordered 3 blinds. They were supposed to ship in 5 to 7 days. I had to email 3 weeks later as they still had not shipped. They shipped 2 days after my inquiry. I was really disappointed that they didn't send by overnight it at least expedited shipping given how long it had taken.

Thumbnail of user caroll84
New York
1 review
0 helpful votes
  • Send Message
July 18th, 2016
Verified purchase

We love the quality of our new blinds. They fit perfectly, and it was nice to have the right size instead of all the excess length like you do if you buy at the local big box store. The service was great and my order was delivered on time. Great company to do business with.

Thumbnail of user carlv7
New Jersey
1 review
0 helpful votes
  • Send Message
June 16th, 2016
Verified purchase

Product quality seems pretty good - order fulfillment process not so much. First got 3 out of 7 blinds, with no mounting hardware. After asking where rest of order was, was sent the remaining 4 blinds (with no explanation of what happened), but was still short mounting hardware for the first 3 blinds. After another e-mail, received mounting hardware. Never got the little cord ties for the 3 blinds, but not sure I have the energy to pursue this further.

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry you had a problem with your order. It looks like FedEx had a problem with part of the shipment. I apologize for the delay.
I will contact you directly to see what parts you are missing.

Thumbnail of user dianem83
California
1 review
0 helpful votes
  • Send Message
June 28th, 2016
Verified purchase

We got these so quickly we couldn't get around to installing them for another week. When we did I am happy to say these cellular shades are really nice as just as we hoped and expected. Very easy smooth operation and they look really nice. I like the smaller cells and I'm happy with my choice. Great sale price too! Just wish we could have afforded to do the whole house. We'll wait for next year's sale for the rest.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

With well over 100 years combined experience in the industry, when it comes to custom window coverings, there's no question we can’t answer, no solution we can't find, and no problem we can't fix. At Blindster.com we've sold millions of blinds to satisfied customers across the country. With an unwavering dedication to customer satisfaction, we've grown into one of the largest online retailers of custom window blinds in the U.S.

Business History

In the fall of 1999, our CEO left a job in sales at a Fortune 500 company to start a business. With $5,000 in savings and no experience in the window covering or eCommerce industry, he started a company to sell blinds on the Internet. In February 2000, just days before the dot-com crash, he launched the company. Despite the poor timing, in less than five years the business grew to become one of the largest custom window covering retailers in the U.S., with sales exceeding $25M annually. He decided to sell that business, but just a few years later, he decided to give it another go. On December 9th, 2010, Blindster.com was born.

Company Representative

Thumbnail of user beckyr14
Becky R.
Customer Service Manager
Typically does not respond to reviews

How do I know I can trust these reviews about Blindster?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Blindster?