• Blindster

Blindster

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Overview

Blindster has a rating of 3.4 stars from 3,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality, and great price. Blindster ranks 3rd among Blinds sites.

  • Service
    145
  • Value
    152
  • Shipping
    149
  • Returns
    50
  • Quality
    150

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
55
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How would you rate Blindster?
Top Positive Review

“Blindster experience”

Steve S.
5/28/16

We've done three rooms with three different types/styles of blinds/shades. All were exactly as ordered, reasonably priced and look fabulous. Working on the next room and will be contacting Blindster for our window coverings

Top Critical Review

“Buy them if you have time to wait”

A. C.
6/21/24

What I thought was a good deal wasn't. The price on their website was decent, so I ordered two small blinds in anticipation to buy more if the quality was good. We'll, after waiting over a month, my blinds were still "in production." Their warehouse must be in China because it would take days to get a response from them, according to their customer service rep. Their customer service is subpar. Takes 24-48 hours to get a response. Their "reviews" must be fake because my experience was horrible. I'd rather go with Lowe's or Home Depot.

Reviews (3,583)

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Reviews that mention popular keywords

wood blinds (157) customer service (574) quality product (70) quality blinds (47) custom blinds (40)
Thumbnail of user lynnf30
Indiana
1 review
0 helpful votes
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November 21st, 2016
Verified purchase

I have learned thru experience that this is the most user-friendly internet site to purchase blinds from and the best in customer service, even if a problem arises from an error in customer measurements. They really do stand by their promises. I just wish they offered drapes too.

Thumbnail of user charlesl78
New York
1 review
0 helpful votes
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April 14th, 2016
Verified purchase

First phone contact very helpful, knowledgeable and professional. Samples were supplied and delivered in a timely fashion and blinds were ordered that same day. Blinds arrived within the allotted time frame. I had to put some logical thought into the hanging process because these were mounted on the outside of the window frame and all worked out well. They are quite handsome.

Thumbnail of user gethert
Florida
1 review
0 helpful votes
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July 15th, 2016
Verified purchase

These blinds are heavy and a thin cardboard box is not enough. As a result, they arrived damaged. Fortunately, the damage was on an area not visible. However, could have easily been on an area that would necessitate a return. Better packing, folks at Blindster, that's my recommendation.

Thumbnail of user augustinah1
New York
2 reviews
0 helpful votes
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July 18th, 2016
Verified purchase

Ordering blinds was easy. Your customer service person was very helpful when I called. Even though your website showed how to measure in great detail, I had a few questions. The best part was that my husband installed them!

Thumbnail of user ajr6
Kansas
1 review
0 helpful votes
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December 10th, 2016
Verified purchase

Great product, service, and experience. The specialists were very knowledgeable and helpful. When I called because I had a problem with one of the blinds, they replaced it for me without any issues or cost. Best blond shopping experience.

Thumbnail of user josephr87
New Jersey
1 review
0 helpful votes
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May 3rd, 2016
Verified purchase

Great quality! Very good attention to packaging and shipping details. Very easy to install. Price was excellent! 2 bay windows done in 1 hour including trim work I needed to do.

Thank you! You are the best!
Joe R

Thumbnail of user susanb167
Indiana
1 review
1 helpful vote
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May 2nd, 2016
Verified purchase

Great customer service on phone. Great quality for price. Arrived on time and exactly as expected. If I had to do it over again, I would order the cordless blind, but that was error on my part, not Blindster.com

Thumbnail of user mjk2
Wisconsin
3 reviews
0 helpful votes
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September 10th, 2016
Verified purchase

First time customer. Did not have to spend big bucks to get good quality wood blinds. Mechanism works smoothly, which is very important to me. Large valance came damaged. They immediately replaced it for me. I am very satisfied.

Thumbnail of user keithm84
Missouri
1 review
0 helpful votes
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May 28th, 2016
Verified purchase

Ordered binds was simple process. The blinds arrived quickly. No instructions in any of the boxes, but once I got the first set figured, the others went like clockwork. The last set of blinds I hung, had a defective tilt cord. Called Blindster and they shipped out a replacement part. Took about a week to get. Would have thought I would get it quicker, but all fixed and look and work great. Just ordered 3 more blinds for another room. I would highly recommend these blinds to anyone looking for good quality blinds at a reasonable cost.

Thumbnail of user emersonb20
Alabama
2 reviews
0 helpful votes
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May 7th, 2016
Verified purchase

Ordered 2 to make sure they would be ok. Was thrilled, so ordered 14 more. They were great! Thought didn't need for couple of windows in an unused room... but after looking at the windows from the outside, and considering the nominal price, order two more for these. Hardware, packaging and the whole deal... PERFECT!
Thank you, Blindster. And, oh yes... Fast service even in the midst of Texas floods.

Thumbnail of user robertd258
Rhode Island
1 review
0 helpful votes
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November 17th, 2016
Verified purchase

. I'm pretty good at searches so I don't know how I missed them. Used better known companies in the past. The Blindster prices on a 2"faux wood blind with 'touch lift' was almost 40% cheaper, and unlike the companies I've dealt with that send crazy progress reports for literally weeks on end before you receive the finished product, my blind was in my hands in just over a week.

Thumbnail of user gingerb9
North Carolina
2 reviews
0 helpful votes
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August 11th, 2016
Verified purchase

Both of my blind orders were painless. Instructions on the website are simple for measuring correctly. Customer service was proactive and offered to send a product sample without my asking. Production and shipping time was reasonable. The product is well crafted, easy to install and they look fantastic. Would highly recommend Blindster for window shades.

Thumbnail of user mikem376
Kentucky
1 review
0 helpful votes
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May 1st, 2016
Verified purchase

I had some problems with my order. If your measurements end on a half, like 26.5" Customers should be advised to round up instead of down. The company cuts a 1/2" off of whatever measurements you provide. I would have preferred to have my inside cut blinds to be a little wider, but they will work ok. Customer service worked with me to provide mitred valances to help cover the exposed metal tops. Thanks again!

Thumbnail of user davidb453
North Carolina
1 review
1 helpful vote
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March 20th, 2016
Verified purchase

I ordered about 20 blinds, mostly faux wood horizontal. One had a defect, one was the wrong height. I submitted the photos to customer service and it took 2 weeks plus another week for shipping, and 2 phone calls for Blindster to replace blinds they messed up on. They are OK as long as they get the order right, but if it's not, don't expect any urgency.

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry you didn't get the service you expected. Please accept our apologies for the delay.

Thumbnail of user deanl23
Ohio
1 review
0 helpful votes
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June 1st, 2016
Verified purchase

Samples came quickly. Very easy to order online. I measured correctly so no problems in that area. Easy to install just make sure you use a long level. I taped a smaller level to a longer board to span 54". Good thing as the opening was off by 1/2" on one side which would have affected the roll-up hitting the bracket. It really looks nice and the quality is very good. Price was very reasonable.

Thumbnail of user judyl41
California
1 review
0 helpful votes
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June 7th, 2016
Verified purchase

I don't often order things online that require measurements because you're taking a risk on the fit. But Blindster not only fit perfectly, they look great and the compliments I've gotten make me very happy. I will definitely recommend Blindster to friends and family and I'll probably order from them again.

Thumbnail of user lindaz19
Pennsylvania
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

The whole process was simple and quick... Samples arrived in a few days and were a nice size. Quality was as expected.
My only issue (self inflicted) was that I should have ordered the blind to unroll over the top instead of the usual way. They still work fine but would have been better that way. Carefully look over ALL your options before ordering.

Thumbnail of user timl62
Georgia
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

Ordered several blinds following their instructions. Arrived on time, easy to install. Look great. Had one problem (due to my own oversight). Called them and quickly was provided with a solution by them, without me having to push or prod. Blindster will be my only provider from now on -- great product, great customer service and care - real care.

Thumbnail of user carlp22
Arizona
1 review
0 helpful votes
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July 21st, 2016
Verified purchase

We wanted some blinds for our patio doors. The representative from Blindster took me through the whole process of measuring, and waited patiently while I measured during the phone call. He then explained optional features but did not push any of the extras. The blinds fit really well, installation was not too bad and we are happy with the end product.

Thumbnail of user cynthiac63
Iowa
1 review
0 helpful votes
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July 14th, 2016
Verified purchase

We ordered the least expensive blinds and are very satisfied with the fit and ease of installation. They also look very nice. My only criticism is one end of one blind sags a bit when in the open position. Not sure what to do about that. We have recommended your company to others and will order again... sometime.

Thumbnail of user eds169
California
1 review
0 helpful votes
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August 8th, 2016
Verified purchase

Great price, simple instructions, fast delivery, extremely happy with product. Only issue was I ordered a slightly too light of faux wood color. It was a little difficult to get a true feel for the color by just looking at the colors online.

Thumbnail of user kg56
Arkansas
1 review
0 helpful votes
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September 21st, 2016
Verified purchase

After placing our order online, I changed my mind. I sent a msg and had a fast call back from a company rep. He guided me through the issue and it was taken care of. On the flip side, the blinds (top down/bottom up) don't seem to stay level. I usually use my finger to push the side that's higher down to be even with the other side. I have an eye for precision so maybe it's just me. But it's a bit of an annoyance.

Thumbnail of user curlyqs
New York
2 reviews
0 helpful votes
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August 9th, 2016
Verified purchase

Personnel at Blindster helped me determine the correct blinds. They took my order and my payment. Their manufacture date was a few days off, but when we got our blinds they were just what we wanted. Easy to install. Good price. Good experience.

Thumbnail of user kaylas30
Connecticut
1 review
0 helpful votes
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September 14th, 2016
Verified purchase

My first experience with Blindster was excellent, which is what made me come back again. I was a little nervous about the quality of the roman shades, but I can tell you they are superb. In comparison to others that I have in my house that cost much more, I think these are even better. Install was about 10 minutes for the two windows. I'm so glad I went with a pattern instead of just plain white. Everyone compliments my shades and they are the perfect addition to my new dining room.

Thumbnail of user heatherb99
Minnesota
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

Purchased five sets of Roman shades for our new home. Easy ordering, easy installation, beautiful aesthetic and so far (3 yrs later) still beautiful and working perfectly. Love the free fabric samples. Three of my shades are cordless and two have a pull cord. All work well.

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From the business

With well over 100 years combined experience in the industry, when it comes to custom window coverings, there's no question we can’t answer, no solution we can't find, and no problem we can't fix. At Blindster.com we've sold millions of blinds to satisfied customers across the country. With an unwavering dedication to customer satisfaction, we've grown into one of the largest online retailers of custom window blinds in the U.S.

Business History

In the fall of 1999, our CEO left a job in sales at a Fortune 500 company to start a business. With $5,000 in savings and no experience in the window covering or eCommerce industry, he started a company to sell blinds on the Internet. In February 2000, just days before the dot-com crash, he launched the company. Despite the poor timing, in less than five years the business grew to become one of the largest custom window covering retailers in the U.S., with sales exceeding $25M annually. He decided to sell that business, but just a few years later, he decided to give it another go. On December 9th, 2010, Blindster.com was born.

Company Representative

Thumbnail of user beckyr14
Becky R.
Customer Service Manager
Typically does not respond to reviews

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