• Blindster

Blindster

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Overview

Blindster has a rating of 3.4 stars from 3,583 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality, and great price. Blindster ranks 3rd among Blinds sites.

  • Service
    145
  • Value
    152
  • Shipping
    149
  • Returns
    50
  • Quality
    150

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
4
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How would you rate Blindster?
Top Positive Review

“Blindster experience”

Steve S.
5/28/16

We've done three rooms with three different types/styles of blinds/shades. All were exactly as ordered, reasonably priced and look fabulous. Working on the next room and will be contacting Blindster for our window coverings

Top Critical Review

“Buy them if you have time to wait”

A. C.
6/21/24

What I thought was a good deal wasn't. The price on their website was decent, so I ordered two small blinds in anticipation to buy more if the quality was good. We'll, after waiting over a month, my blinds were still "in production." Their warehouse must be in China because it would take days to get a response from them, according to their customer service rep. Their customer service is subpar. Takes 24-48 hours to get a response. Their "reviews" must be fake because my experience was horrible. I'd rather go with Lowe's or Home Depot.

Reviews (3,583)

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Reviews that mention popular keywords

wood blinds (157) customer service (574) quality product (70) quality blinds (47) custom blinds (40)
Thumbnail of user davids528
Oregon
1 review
1 helpful vote
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June 1st, 2016
Verified purchase

The experience was fine but the product has a design flaw and does not function well. When screwed into a side wall, the screws interfere with the roller and make it very difficult to roll and unroll.

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry you are having a problem with your order. The screws should not interfere with the shade functioning properly. I will call you right away to get this remedied.

Thumbnail of user peterj115
Alaska
1 review
0 helpful votes
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July 12th, 2016
Verified purchase

We ordered blinds for a room we were renovating. The website instructions were clear and very precise. When we did not request a sample, they asked us to confirm our colour choice. The blinds arrived earlier than scheduled and we were very impressed with their quality and packing. The blinds were easy to install and instructions very clear. We can thoroughly recommend this company for your shade and blind needs.

Thumbnail of user tinah68
New York
1 review
0 helpful votes
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July 5th, 2016
Verified purchase

The website was very easy to use. The measuring instructions were very helpful. Good communication via email regarding the order and its progress. Then once I received the order, I had an issue with one of the blinds, and I contacted Blindster via chat, and was immediately sent an email so that the problem could be resolved. A replacement blind was made and sent. Very happy with the product and service. My only complaint is there were no installation instructions included with the blinds. Thank goodness I have a handy husband.

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Value
Shipping
Quality
Thumbnail of user brucek29
Montana
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

Everything from start to finish was spot on. The blinds arrived within the time frame and fit perfectly. The quality is greater than binds I have purchased from box stores. I will continue to purchase from Blindster.

Thumbnail of user traceyb40
Florida
1 review
0 helpful votes
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September 4th, 2016
Verified purchase

Great website, easy to navigate. One part of my order was missing and that required my follow up with customer service. Once contact was made, the process was ample and my remaining piece was on its way!

Thumbnail of user stephenb113
Florida
1 review
0 helpful votes
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April 22nd, 2016
Verified purchase

I had a slight issue with one of the slats on one of the six blinds I ordered. Without question they sent a replacement. Quality was exactly as expected. I Will use them again and recommend them to my friends.

Thumbnail of user larryb102
Illinois
1 review
0 helpful votes
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March 12th, 2016
Verified purchase

The website is a breeze to navigate. Choices are abundant and ordering instructions clear. Also clear are the installation instructions. Prices easily beat dealing with blinds thru the Big Box stores. I am very satisfied with Blindster!

Thumbnail of user heidih37
North Carolina
1 review
0 helpful votes
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September 17th, 2016
Verified purchase

The blinds were delivered quickly. Install was simple once we realized we could manually change the direction of the mounting unit to accommodate different side pulls. All the blinds came identically set up even though the pulls of a few were to be on different side. The cap is simply pulled off and rotated until the desired direction is obtained. Unless this is completed there is no way to close the mechanism which locks the blinds into the brackets.

Be careful when mounting to make certain the cord is not too tight. The cord will not pull easily if mounted too tightly.

Thumbnail of user charlesj42
Illinois
1 review
0 helpful votes
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June 11th, 2016
Verified purchase

I purchased two roller shades with the pull chain to replace two worn out shades with springs. I provided measurements of my old shades to the customer service rep. What I didn't know or anticipate was that the hardware used on the pull chain chain shade makes the shade slightly wider. I had to make some adjustments which made installation a little longer and more involved than I thought. Overall, though, I love the new shades and the pull chain makes for more precise shade levels and ease of operation. My only suggestion is that your customer reps have a little more training on explaining the allowance needed to install the pull chain versus the spring roller shade when doing a straight replacement. It is different.

Thumbnail of user kathyb116
Texas
1 review
0 helpful votes
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November 19th, 2016
Verified purchase

Ordered a room darkening roller shade. Quality of the shade was excellent but didn't darken the room enough for me. Customer Service answered promptly, gave me a refund and I reordered the blackout shade, which worked perfectly. No complaints here!

Thumbnail of user beverlyw36
Iowa
1 review
0 helpful votes
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May 28th, 2016
Verified purchase

Great Experience start to finish! Easy to measure & order; communication great all the way through, and delivery as promised.

Love the fact the blinds are the same color on the outside, so can be color coordinated with each room.

Thumbnail of user dianas86
California
1 review
0 helpful votes
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July 19th, 2016
Verified purchase

I am very pleased with my blinds. The quality is great, they arrived in a short amount of time, the phone service representative was very helpful, and the blinds look and work great. I will definitely recommend Blindster to others.

Thumbnail of user pamb41
New York
1 review
0 helpful votes
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June 2nd, 2016
Verified purchase

We were in FL for a short time and needed blinds for our rental. Immediately after arriving, I ordered blinds. When it came close to time I expected them, I called to ask status. They said they ha never received my order! I freaked out. Customer Service said if I could remeasure and give info asap, she would process right away. She put it on customer rush and we received them 5 days later! And they were perfect!

Thumbnail of user dalea174
Minnesota
1 review
0 helpful votes
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April 11th, 2021

Samples arrived very quickly. Ordered the blinds a week or so later. They arrived on the day that they said. Opened the box to see that they were packaged very carefully and wrapped in plastic. I had all 3 blinds installed in less than an hour. They are light and open and close very easily. Other blinds that I purchased from other companies were very heavy and when i pulled on the cord it seemed like I was going to pull it off the window they were so heavy. Thanks Blindster I'll be back for more blinds...

Products used:
Cellular shades

Service
Value
Shipping
Quality
Thumbnail of user joshb89
Missouri
1 review
0 helpful votes
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April 17th, 2016
Verified purchase

We recently ordered blinds for every room in our house in both light diffusing and blackout styles and couldn't be happier. Simple installation, great quality and the lowest prices on the internet. Highly recommended.

Thumbnail of user maryz30
Texas
1 review
0 helpful votes
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May 20th, 2016
Verified purchase

I was very nervous about making this purchase online, but the blinds are gorgeous and fit my windows perfectly.

There are just two recommendations: the tabs that hold the blind unit to the valance should be made of a higher-quality plastic (I was afraid of breaking them during the maneuver of connecting them). Also, it would be nice if the valance could be measured separately. I would have like to have had the valance slightly wider than the blinds.

Besides that, I am very pleased with all three blind units.

Thumbnail of user dang93
Utah
1 review
0 helpful votes
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September 21st, 2016
Verified purchase

The delivery was excellent. The product works well. The main issue I have is that with my vertical blinds (which were 12 feet long and opened in the center), the pull cord on the right could not be attached to the wall. The blinds came with the items necessary to attach the two cords to the wall, but if I did so, the cords would cross and not function smoothly (as they were designed).

Thumbnail of user sarahp131
Florida
1 review
1 helpful vote
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July 1st, 2016
Verified purchase

First of all they sent us the wrong size valance, the wrong one had magnets which i liked so much better instead of the little plastic clips that are so horrible, not great quality,,, but they would not send,, only if we paid extra. Which i did not know was a option... they put us thru taking pictures and sending a couple of times to make sure i did have the magnets and that it was to short...
Sliding glass door verticals i broke two of the verticals where you slide it on the hooks, they break so easy[not good quality [ which i have to send for duplicates. Not a satified customer!

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry you had a problem with your order!
The magnets on the valances is only available with the Premium Fauxwood Blinds. I do see that you got the wrong valance with your order and will be happy to send you valances with magnets (at no charge) to make up for the error.
I will contact you directly to get this resolved.

Thumbnail of user bonniep41
Canada
1 review
0 helpful votes
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January 30th, 2017
Verified purchase

The product was as described and met my expectations. Although, there was some shipping damage, when I contacted customer service, they promptly sent replacements. I couldn't be more please that there are still some companies that value customer service. I'll shop with Blindster.com again in the future with confidence. Thank you.

Thumbnail of user lailap
Texas
1 review
0 helpful votes
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July 12th, 2016
Verified purchase

I ordered about 26 blinds. Two of them were defective and 3 didn't fit because of my mistake in measuring.
I had an excellent costumer service experience and all 5 blinds were replaced for no cost to me.

Thumbnail of user glennh43
Missouri
1 review
0 helpful votes
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November 19th, 2016
Verified purchase

I ordered three faux-wood blinds. One worked perfectly. The other two blinds would not close tightly. You turned in one direction, and then it was like the ratchet mechanism would just run out of "gears" to run... there was a clicking noise. It ended up that I was able to got it working by sliding the hexagon tilt rod completely out of the string units and then rearranged the mechanism so that it had more ratchet room to use, to get the tilt completely shut.

Thumbnail of user theresag29
New York
2 reviews
0 helpful votes
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October 4th, 2016
Verified purchase

We moved into a brand new home, with a big picture winow that slides open on each side, so I didn't want blinds rattling in the breeze. Blindster.com was the only place I could find vertical blinds that opened to the center! I love them!

Thumbnail of user napal
California
2 reviews
0 helpful votes
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August 19th, 2016
Verified purchase

Blindster is very customer orientated. We remodeled our "toy house" and order Roman shades from Blindster. Perfect fit for the windows (facing West to get our afternoon sun). No issues and easy to install.

Thumbnail of user corinnem8
New York
2 reviews
0 helpful votes
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August 5th, 2016
Verified purchase

Very positive experience. I gave 2 stars because the quality was good but not great. But then again we purchased the least expensive mini blinds. The mounting clamps were excellent. The blinds fit perfectly. Sample color pieces were sent quickly. Overall, the experience was excellent and I'd use them again.

Thumbnail of user marieb103
Texas
1 review
0 helpful votes
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December 25th, 2016
Verified purchase

Cust service did not want to ship the center support or the balance brackets... for the price of these blinds i shouldnt have had to call customer service and request anything that should have been shipped with the blinds. Will never order any blinds from this company again

Thumbnail of user beckyr14
Becky R. – Blindster Rep

I'm sorry you were so unhappy. I show that we have sent you the parts you requested. The blind you ordered at 31" wide does not need center support brackets but we are happy t send them.

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From the business

With well over 100 years combined experience in the industry, when it comes to custom window coverings, there's no question we can’t answer, no solution we can't find, and no problem we can't fix. At Blindster.com we've sold millions of blinds to satisfied customers across the country. With an unwavering dedication to customer satisfaction, we've grown into one of the largest online retailers of custom window blinds in the U.S.

Business History

In the fall of 1999, our CEO left a job in sales at a Fortune 500 company to start a business. With $5,000 in savings and no experience in the window covering or eCommerce industry, he started a company to sell blinds on the Internet. In February 2000, just days before the dot-com crash, he launched the company. Despite the poor timing, in less than five years the business grew to become one of the largest custom window covering retailers in the U.S., with sales exceeding $25M annually. He decided to sell that business, but just a few years later, he decided to give it another go. On December 9th, 2010, Blindster.com was born.

Company Representative

Thumbnail of user beckyr14
Becky R.
Customer Service Manager
Typically does not respond to reviews

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