Bluefly

They doesn't give a $hiT about the customers. They are liars and crooked. Please do not buy from them. They get their defective products from different merchants and they have no idea what they are selling. I'd avoid this website like plague. I bought a pair of New Balance. It clearly says on the description page they were made in the US. But when i received them i found out they were made in Vietnam. Bull$#*! lies! I called them and asked if they could refund because they deceived me. Now they are telling the shoes are worn and we dont issue refund on worn items. WTF! You liars!

This has to be the worst experience ever. The website went back to old addresses I had on file and used an express checkout without any warning. I tried to cancel my order or call to have it cancelled and there is no customer service at all. I tried calling my credit card company and Bluefly has already charged my account 800 dollars for the item and there is nothing I can do. I do not want the item. I tried to cancel immediately and there was no way to contact the company - no call center on to email them. This is a poor website and even worse customer service. If I am charged for this and get no response I am plastering this over social media and to the Today Show. This is ridiculous.

Order 5 pair of shoes only received 2 pairs. Shipment says delivered however they were not delivered idk if its fedex or usps at fault, or if package was stolen. However i keep calling blue fly 1800 number and it seems to be disconnected, everything has been email, now i a emailing blue rep back and forth all day, and it seems like a run around all day to get my money back or my darn shoes. They keep telling me i have to file claim with fedex and usps, they keep telling me blue fly did not ship packages, then why is blue fly on my Bank Statement? This is a hassle, time consuming, i wont be using them again this is absurd

BlueFly has the worst customer service of any online store in which I have shopped. Customer service makes or breaks a good shopping experience, It doesn't matter if you get a great deal and then cannot return it because it doesn't fit. Or, you can return it but your return isn't credited to your account. And you have to pay for the return, to boot. And depending where you live, drive miles to drop it off. To add insult to injury, the return process is complicated and have to wait on the telephone for quite a while before a customer service agent is available. Horrible experience. I will never shop there again.

"I was one of the earliest customers of bluefly 1n 1999. I bought two Daryl K sweaters, which were very nice, and then a new bedding set. I returned the bedding and they credited my account. The only problem was that I was unable to access the credit, as I could not change my address on the account, nor have them sent to me at my new address. Spent many hours on the phone with them, and still they clung to this ridiculous policy to screw me out of $150. I never shopped with them again, and am still bitter about it 14 years later. Bluefly essentially stole my money, and it appears that, going by other reviews, they are somehow still doing the same to other customers all these years later. How in the world have they stayed in business? This is a horrible, horrible company and I hope they get exactly what they deserve. I hate this company and will always remember that they stole a little chunk of my youthful innocence. Burn, bluefly, because you absolutely suck."

Ordered shoes that was priced, on their website, at $121; however, upon receipt, there was a sticker on the shoes that read $46. I've attempted to get the difference back but was told to send the shoes back and they'll refund my money, minus shipping, and supposedly they had attached the label to the email, but it was not attached. I asked several times. There was no return label. I've been bamboozled! Wish I'd read the reviews first.