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Here’s what consumers have asked with answers from Bluefly staff and previous consumers.
I would never buy again. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. I would never purchase again, especially big ticket items.
Hi Nancy, Thank you for reaching out to us and we can definitely look into this for you! Can you please private message us your best method of contact so a member can reach out and assist you? Hope to hear from you soon and thanks again. -Bluefly Team
Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity.
Hi Cam, Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. I hope this helps!
Hi Anna, Thank you for taking the time to reach out! Please rest assured, we offer only the best brand names and highest quality goods. We proudly stand behind all of our products' authenticity. If you have any concerns or need shopping assistance, please feel free to private message us... we'd be more than happy to help! Thanks again.
Hi Jason, We are excited that you are are interested in ordering something from Bluefly! Our customers are incredibly important to us and we appreciate your feedback and concern. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Thank you for reaching out to us and we hope to hear from you soon. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. Bizrate Page: http://ow.ly/N8PkJ -Bluefly Team
Hello Scott, Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. We do our best to compensate for these rare situations, but they do happen. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. We thank you for your interest. Yours Kindly, Bluefly Customer Service
