Blurb

I chose an upgrade from the standard book paper for my softcover photo book, and used all the same images I had previously used with a slightly higher priced hardcover book of the same size at a print on demand book site which did NOT have a store option for selling. The book on the other site was easy to design, looked good, with no surprises... BUT the Blurb softcover book looks like a report in a folder, rather cheap and tacky looking! No blank front & back pages, and the paper quality is marginal.
The design software is not as easy to use as vista print, and I struggled with it. I did not find a simple way to standardize all the pages and fit my images consistently. Instead I ended up with different border widths throughout which looks terrible.
I will probably try elsewhere if I can't figure out how to apply a standard template to every page!

I was very unhappy with the quality of my blurb photo book. Many of the photos had a yellow cast over them, and the focus was not sharp. A couple of photos were cropped more than indicated on the initial preview.
The photos were of my daughters wedding, and were provided by a professional photographer. I am confident the photo quality is not at fault as I have had the same photos printed at another cheaper provider and the outcome was excellent.
Blurb were fast at replying to my concerns. They asked me to send the photos in different formats several times (highly time consuming!), but always found excuses for printing a poor quality book.

I ordered 3 layflat books because Blurb has been recommended by a friend for the quality of their products. When I received them I had to pay 91€ taxes which I thought was inluded on the price, plus I've never really been aware (at no point they mention it) that it will be shipped from US. I even used their tools for a delivery fees estimation. Taxes are not the only problem, every books I received have some default. I sent pictures to the customers support and still have no response after 2 weeks :(

If you design a book with Blurb, expect to be reeled in with offers of 50% discounts for expensive reproduction of YOUR copyrighted books, then to be charged upper of $100.00 or more to ship your books via cheap methods like the sucko UPS Sure Post. I am livid. These are my only option for a book that is mine. No more design or book making using this scam. When I asked why the only explanation was that shipping charges include handling costs with third party. Not very efficient. Go to a competitor. Blurb sucks!

I purchased their "premium" magazine but was very much let down by the quality of the product I received.
All of the pages I received were slight tilted at about 3-5mm. Not glaringly awful, but still quite noticeable.
There was also significant bleedthrough on the 118 GSM paper I ordered. Nowhere in their documentation or FAQ do they mention this, so hopefully this warning is useful to you.

I created a picture book of my new granddaughter using Blurb. I ordered two copies. When I received the order one of the books was assembled incorrectly, and the other was someone else's book. (If you are out there MS 150 2015 Austin, I have your book). The real problem, however, was the support I was given when I tried to let them know about their mistake. It was nearly impossible to get someone on the phone, and when I did finally talk to someone I was told to take pictures of the problem, email them, print out a return slip and then return the books. It seems like a lot of work on my part for their mistakes. Never again will I use this company.

I just had blurb print a 96 page photo book for me and although I am happy with the quality of the book their customer service is terrible. You can not get an actual person on the phone. You can only email them your question and eventually (days or a week later) you will receive an email back directing you to a 'link' where you can either find the answer to your question or you can send them another email. Too frustrating and time consuming. I will not use them again or recommend them. They have obviously gotten too big to care about the individual customer anymore.

Blurb used to be a good company, but now has poor customer service. There's no number, and it takes almost a week for someone to respond to you. I've been in communication with * regarding my complaint for almost two months now, and the problem still has not been resolved.

I had ordered a proof copy of my book, but Blurb did not include my apartment number. As a result, the book was returned. No refunds given nor discounts or replacement of the book. I've decided to use Lulu from now on. Better all around.

*Redacted by Admin

I published my books through them a couple years ago. Some things are not clear such as if the "global distribution" includes ibooks, google books and other big places besides Amazon. I have emailed constantly over the years asking the same questions and getting the most disrespectful people. When I asked "where else in addition to Amazon do you send them?" She replied "Amazon and so forth" no kidding! I asked other questions and never was able to get my books published. They do not answer questions and treat you like you are stupid. You would think since I asked where in addition to Amazon I obviously know Amazon!? I can list a lot of other questions that were not answered over 3 years and only got replies repeating what I said I know. They even price books over $60 dollars that are not text books. The same thing on Amazon is less than $10! No wonder you do not make money! This is just to have $1 a book in royalty. RIP OFF EVEN TO BUYERS!

Horrible experience from day one. Poor, inconsistent customer service. I have received books printed upside down, pages missing, dark pictures. I no longer want my book sold online through BLurb ( I am going to create space) and Blurb will not take it off the online sites. Blurb said that Amazon has bought several copies of the book and that is why it is still on Amazon's site and several other sites. Amazon and the other sites have not responded that this is indeed the case.

I have been trying my landscape book file as plug in or PDF or as a direct file to Blurb for 6 days. They keep escalating me to someone, and no one is even telling me what should to get off from errors. I am using Blurb template. First error was about the size of the cover. Then after 4 days hey told me I should flat the layers. It didn't work after a day, the costumer service told me the problem is for the line weight and I should change them and I did. At the end, errors was about low resolution.
The U. S phone is not working, each time I have to call The UK to connect in the US. Now, after almost a week, I am not able to order the book. I failed my class because of their terrible customer service.

6 months ago I uploaded my books to blurb. I removed them a week later because of the bad reviews of blurb. Now I found my books being sold online by blurb without my permission and not compensating me at all. I have contacted support and still waiting, it has been 8 days as of this day. I am so upset over the blatant theft by this company.

I received my two lay flat books from Blurb and they were incorrectly printed and most pages have bleed on them. I triple checked the bleed on my pdfs and they were fine. The bleed issue only seems to be on the left pages of a spread so it's definitely not me. It has been over 8 days since I've received them and nothing has been resolved. Any company that gladly accepts $1200. 00 for printing but doesn't even have a phone number for customer serviced should we reported to the BBB.

Paid over $30.00 to have one hardcover trade book made. When I received it, the first 8 pages were ADS! The book was almost destroyed in the process of removing the ads from the book. I am so incredibly angry that I paid for a premium service to only be screwed over with marketing and ads thrown in. This was supposed to be a love story written to the girl I have been in love with for the past 18 years. Blurb SUCKS!

I ordered from them and cancelled the order at least two days before they confirmed shipping. They did not respond to my request, but they sent me a shipping notice via the same email where I had sent one to them. Blurb, this is not a good way to make a living!

Beware! Hidden in their legal is their the fact that you can't edit or cancel your order after only 1 hour of placing it. There's no phone number, no human logic. Just an automated souless company with an absurd polacy

Blurb has pretty good products, but there customer support is the worst I've encountered anywhere. Because their Bookwright program resides on your computer, it's finicky and prone to lock up with large files. Trying to get support is virtually impossible. My last request took 19 days for someone to ask what OS is was using. 19 days! If that is customer support, they live in fantasy land. Use Mixbook or Shutterlfy instead. Blurb is horrible.

Did a magazine - the resolution was really high and they shipped it to me 5 days early which was great! Definitely recommend using their InDesign Plug In (tip: if you don't have inDesign you can get a 7 day free trial or some libraries will have it)

I ordered a book for my husband's 30th birthday; I had designed it to be 200 pages of meaningful quotes fro his family. Somehow, right smack in the middle of the book, they managed to insert 10 pages of random photos that are not only aren't mine, but are a little inappropriate. I'm not sure if I got hacked and this is some sort of sick prank or what, but I'm hoping to get my money back and a replacement sent before my husband's birthday. I submitted a formal complaint through their email portal (there is no phone number anywhere) so will see if I get a response.

Main complaint is I was not able to acquire the photos on my MAC using their instructions on the site, and they did not answer email requests for assistance nor will you ever get someone to answer a phone request. For a site like this you have to be able to get to support services.

I don't even know them and they took 35.60 from me. I have sent them over 4 emails asking them to give me back my money they answered saying they did not know what I was talking about I called them twice and was told they would send it up to corp, headquarters to have it investigated I have yet to get my money stay away from blurb.com they will rip you off!

I ordered a small softcover book to give as a gift and paid for expedited shipping so I could get it on time. While the blurb book-making software was easy to use, it was only after the company let me pay for extra shipping that they warned it may not come on time. When the delivery day passed the company didn't even reach out to say my order had been delayed, I had to reach out to them and all they had to say was "sorry about that." When I requested a refund for my shipping (just the shipping cost) because I paid for a service that was not provided, they only partially refunded me. I found this rather insulting as it was clear they only wanted to do the bare minimum for their customers. In the end not worth it.

I am really disappointed in bookwright through blurb. I am trying to create a magazine and it is resizing every single high res photo coming in at a 300 dpi to a 250 dpi and low res and shrinking everything. I contacted the email support because there is no phone support and was just told yeah, you're right, it's resizing them. He didn't know why and said he would escalate my problem to a member of IT and that was almost 2 weeks ago and there has been no response. I will never recommend them. Do not waste your time. There is zero help for problems.