Blurb

I printed a magazine with Blurb and it was perfect! The Indesign template was easy to use, as was the uploading my final PDF - Blurb identified lower quality photos and made sure everything was ready to print.

They were printed quickly and sent internationally in a good time. I was thrilled when they arrived, the quality of the colours and the clarity was amazing! I will definitely be using Blurb again!

I ordered three books from Blurb. They are exactly the same book, but one of the title of the book was misaligned. It was printed on part of the cover. I went back and forth with their customer service rep and was basically told that it could happen and they couldn't do anything about it. Apparently, it's "within their limit for variation." I guess it's just their convenient way of saying no. At first I was given the excuse that the spine title font was too large, yet two of the three books showed up fine. Just keep in mind that if you use them don't be surprised that your book doesn't show up the way you created it. I will not be using them again.

Be careful - if they do not like what You uploaded they will kill your account without any reasonable explanation or chance off appealing instead of just rejecting the book they do not like they will take everything from you: stuff You've purchased, all work you did before and money You should get from previous moths (while keeping selling your stuff on amazon and other places). Talking to them is like talking to a wall... may be a wall gonna be more responsive.

I could not get text on the spine of the Bookwright softcover trade book I was producing, was told I needed a minimum of 80 pages (incorrect) and only after I had given up and published without text on the spine told that my 179 page book needed to be 180 pages for such text. I could have added one more page.

First of all, their publication interface is terrible. There is no information. I saw in two different locations differing publication sizes/cover sizes to result in a 5x8 book. Then, it would only let me select hardcover and not softcover. I had to bin my project and start over. Then, for some reason, it wanted to charge me $28 for my book. I had to bin it again. Then, there is no way to put the assigned ISBN inside your copyright page, which should be a fairly standard feature. Next, I had issues with checking out twice with Paypal. The orders are stuck, and don't show on the Blurb site. I contacted customer service over 36 hours ago and no response. I guess they don't care about a measley $200 order. Next time, I'm trying Lulu, Cafepress, or Createspace. What a big waste of time! I'm also checking to ensure that the Paypal orders will be cancelled. This is an extremely difficult site to figure out how to use. There is no guidance along the way, and no customer service.

Hi!

Im from the netherlands and I ordered a printbook (named see pala) at blurb. But I received a very personal photobook. Im not the person on the pictures and this photobook is in spanish so it is definitely not for me. Im sure there has been made a mistake. I have sent an email towards Blurb but haven't received a response yet. I have payed for a specific book and have received another one. I think the person who this photobook actually belongs to, also wants to have this fixed!

Greetings,
Gaby

I was dismayed to find that Blurb cannot handle images with resolution greater than 75 MP.
When asked about this limitation their response was to Google image resizing. Half of my images exceed 75 MP. None of the apps I tried will resize the resolution. Cannot use the app at all.

I put my book to print with Blurb and I would like to express great gratitude to all who have done an excellent job in order to publish the book at high quality of printing and awesome delivery time (8 days)
Thank you for the great job Yury

I agree with the writer who said it was confusing putting together the book -- I spent about 6 hours but did not lose it as I finally contacted BLURB SUPPORT and they told me how to fix the problem. Was able to make a beautiful wedding album for my son for about $60 -- shipping was about $12.00 I believe. They said it was the best gift ever and I got most of the photos off facebook!

We've not had a great experience with Blurb. We spent over $700 to install Adobe InDesign, and then had to reformat our book to fit the specs. Then there were multiple problems with the uploads. Very frustrating! Now, we've got our ebook price being changed without notifying us! Our $14.99 Ebook, went to $12.99 last week (we didn't do it). We reset it to $14.99. This week it jumped to $16.99 (we didn't do it). We've reset it to $14.99. There's no consistency with Blurb. We have to post separate widgets for the Ebook, and Ipad version. Customer's can't click on a full menu of our books multiple-versions. We wouldn't recommend this site.

Do not use Blurb if you're expecting quality you'd expect from a major publisher or distributor. I've printed various types of books from them and they range from pretty good to mediocre. Don't waste your money if you're planning on mass producing books because the quality does not cut it. I've printed from other print houses and personal work for way better.

Their customer service varies. The I've contacted them a few times. Most recently, I reached out to them 3 weeks ago and never got a reply and out of no where they close my request as solved. I messaged them again and again and never got a reply. I direct messaged them on Instagram and never got a reply. So I had to end up posting publicly on their Instagram post and 1 hour later they reply back to me. Isn't that something?

If you're just trying to print a book for your family or friends through your iPhone photos then it's "alright". I printed total of 4 different types of books and I'm done with them. I don't want to spend another penny with them. Sometimes you lose and sometimes you learn, unfortunately.

This space is not big enough for me to describe my horrific experience with Blurb and their crappy programs booksmart and bookwright! Crappy people, crappy software, hard to maneuver. Help topic and videos are a joke. I've completed two novels and have had major delays trying to figure out blurb and bookwright.

The first book I had Blurb print, a 239-page hardcover photo book, came back with 56 pages put into the book in reverse order. There was also a defect in the cover, a ripple across the middle of the front and back, as if there was an extra piece of cardboard underneath the cover image. I submitted a support request the day the book arrived with a detailed explanation and several photos that documented the issues. I expected that within a few days Blurb would offer to either reprint the book or give me a full credit for use in the future. It has been 2 weeks and my support issue is still open with no response from Blurb. After waiting a week for a response, I had the book printed again at further expense to me. So, at this point, I would no longer be satisfied with having this book reprinted. It is too late for that. The only fair resolution I can see now is for Blurb to refund my money or, at the very least, to give me a credit for the full amount I paid, which I could use in the future for another book. Now that I have discovered this site and seen what kind of customer service others have experienced, I am not holding my breath. I am looking for another printing company.

It's a disaster! I spent 2 months learning bookwright (Blurbs design program) and finally completed my first book but can't publish it for MANY REASONS. I haven't been able to get my questions answered regarding at least 5 different issues. Something is very wrong because the text is very blurry. Apparently they only have online customer service conversations by email. There's no ability to talk to a live person. I recommend anyone and everyone to RUN FROM THIS COMPANY!

After using BLURB for all of my books, I was most disappointed with the last book I ordered. Having ordered three books of the same earlier, this one was badly printed, the cover was under exposed and several of the photographs on the pages were really bad as well.

I tried communicating with BLURB customer service and it was worse than dealing with the poor print quality.

I like Blurb and the printing services they provide but it's not acceptable to not have phone, or at least online chat. Their email response time to questions is many hours.

Well they are right. Blurb has printed amazing books for me, but their customer service is terrible. Still waiting 3 days for an ebook. Maybe they will listen to this message?

I have made at least a half a dozen inquires as to where my book is. NO RESPONSE... your customer service is awful.
Package has been at Jersey City PO since 7/2
I want a refund and will never use your service again
Order Date Order # Ship To Status Amount
23 June *******066 Mary Pat Sweeney Shipped US $32.08

-----Original Message-----
From: Mary Pat Sweeney <*******@verizon.net>
To: *******@blurb.com <*******@blurb.com>
Sent: Fri, Jul 10,2020 1:25 pm
Subject: Re: Thank you for contacting Blurb Support. Your ticket id is: *******

-----Original Message-----
To: Jersey214 <*******@verizon.net>
Sent: Fri, Jul 10,2020 1:22 pm
Subject: Thank you for contacting Blurb Support. Your ticket id is: *******
I want a refund. Several emails no response what so ever. Wish I read reviews at BBB would have never used you. Horrible customer service

Doesn't even deserve a star - THEY $#*!ING SUCK! Twice, I started a project, TWICE they lost/removed/deleted my book…. NOT ONCE, did I get an email stating that it was in danger of being deleted from their site…. AND WHO THE $#*! DO THEY THINK THEY ARE TO REMOVE MY PROJECT TO BEGIN WITH!?!?!?!? $#*! YOU BLURB! Something I have been working on painstaking for the entire year, to get ready for Christmas IS NOW GONE!

Terrible. Don't buy (or sell/publish) anything with Blurb. It has been OVER TWO MONTHS since they told me my order has shipped (I purchased a self published book by a local author and if I didn't know any better it would reflect poorly back on the author, but Blurb is the one effing up) and I have reached out MULTIPLE times and their customer service has never once reached back out with an update or a full refund. Never again: DO NOT USE BLURB!

After spending $4,000 on the printing of 161 books, I purchased the PDF so that I could research more affordable printing options. The PDF was low resolution and cannot be used by other publishers. The customer service people suggested that I rewrite the book because the high resolution PDF used by them for printing is not available for purchase.

I only have horrible comments about Blurb's Customer Service team. My two main issues are: (1) Blurb continually prints RED too loud. The REDs are never close to the original pictures. Despite multiple attempts with customer service at resolving it; they did not care; (2) after an order, I asked Customer Service to inform the printer to go outside the standard spec of 20 pages for a SmartBook, but Bruce from Customer Service did not care; he was not willing to entertain contacting the printer for an adjustment; too much effort to place one call and help a customer; he has too many orders to allow for an exception...

I advise anyone doing busines with this company to read all reviws they will screw you over be aware they will not let you speak with any one in mangment at all as if no one started this worthless company do your reserch i would rather go thru vista print lmao! Blurb, com sucks can't belive they are still in busines!