About the Business
Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
VampireFreaks
Reviews Summary
Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.
I placed an order for a jacket on 10/9/16 and paid for express shipping. It is now 10/18/16 and I have yet to receive my item. I contacted them asking where my order was. They then responded with a link to track my order. The tracking number was not even a valid tracking number. I had to contacting them again via Twitter and was basically told a bunch of lies. I asked about being refunded my 15 that I paid for express shipping and the representative claims that she did that for me. Anyway I'm still waiting to see if my package will show up. I'm never shipping with boohoo again. Only reason I did this time is because I ordered a bomber from them earlier this year and got it within two days. I don't know what's wrong with them now.
I am absolutely repulsed by this company. After receiving my order that was of terrible quality and unlike the photos online, I paid a decent amount of money at the postage store to return my order. The Boohoo customer service was unbelievably rude and after a month of waiting still claimed they did not have my order. This is not possible as I have tracking on the purchase. I am now out $100 and completely repulsed by the way the company has gone about their business. The most dishonest and fraudulent online shopping experience I have EVER had!
The website for the return labels didn't work for me. Boohoo said to just ship it back and they would reimburse me. It costs 150.00 to send to packages to the UK... more then the items purchased. Buyers beware... know your sizing before ordering! I will never order from this company again!
This company just fob you off! They don't deliver good quality clothes, their returns service is shocking and then they don't refund you the items you return! They cannot tell the truth and just happy to take customers money. Never again will I order from boohoo! Absolute Joke of a company. SCAMMERS
I ordered on January 22,2023 and never received my order, I been trying to reach them through the chat bot and can never get through. Tried to email them, since there is not a customer service number, it then said my order number was invalid. This just unbelievable after reading other reviews.
$#*!ing terrible customer service. The tracking have not been updated since Friday and it's now Tuesday. They don't get back to you when you send emails they are the worst I'm never ordering nothing from then again. You're better off ordering from fashion Nova they are the best.no problems
Placed order in November and still haven't received it. Contacted CS last month and they said they never received my order, even after I provided proof of the money being withdrawn by BOOHOO in my bank account. Promised a refund weeks ago, and still have yet to receive any response. Scammers, waste of money and time. Not worth the effort.
I was surprised with bad reviews. I ordered from Boohoo twice and first order was stuck in customs in US, but they fully refunded me and I still received my items. My second order arrived within reasonable time and I thought that the products were what you pay for, but decent quality. There are more expensive stores out there with worse quality. I will definitely order with them again.
Despite all of the negative reviews I decided to buy some clothes from this website. I ordered 10 things and they only sent me 7 of those 10 things :( on top of that I bought an item that turned out to be out of stock but they didn't refund me for it. HUGE waste of money. They're not answering my emails. The quality of the clothes is really bad. I would NOT recommend buying anything from boohoo.
Worst service I have ever had. I paid extra money to have my dress shipped quickly and it was 2 weeks late. When the dress finally came, it REEKS of perfume and has red stains near the bottom of the dress (I don't even want to know what those stains are). The dress itself feels thin and light and is not good quality. Do NOT order from here. Worse than Fashion Nova and I didn't think anything could be worse than them.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members