casual, minimalist, evening & party womenAge 19-25, 26-45 $, $$, $$$
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About the Business

Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.


boohoo.com
UK
Boohoo is part of Boohoo Group
Founded in 2006
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: customerservices@boohoo.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Sweden
1 review
0 helpful votes
Follow Hanna A.
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Bor du i Sverige ska du ALDRIG beställa härifrån. Kläderna är av sämsta kvalité, du får bättre kvalité på Wish, både vad gäller material & deras storlekar. Otydlig information om vad som gäller vid returer. Fick betala drygt 600kr till posten för att skicka tillbaka grejerna & till råga på allt kräver Boohoo att jag fortfarande måste betala 199kr för frakten av min beställning trots att jag returnerat alla varor. 800kr helt bortkastade. Undvik & bojkotta.

Date of experience: May 23, 2020
California
3 reviews
10 helpful votes
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Étant passionnée par la mode, je trouve que ce site est une vraie petite merveille. Les prix sont certes assez élevés, mais quand on prend en considération la qualité des matières, on n’hésite plus à passer à la caisse.

Date of experience: August 28, 2014
Germany
1 review
0 helpful votes
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Not recommended
July 25, 2017

Ich habe bereits zuvor bei Boohoo.com bestellt und die Ware ist angekommen. Nun habe ich hier bereits gelesen, dass dies nicht immer der Fall ist. Un dieses Mal hat es auch mich erwischt. Die Ware ist nicht angekommen (es war auch das bisher teuerste Paket). Und der Kundenservice ist extrem schlecht. Zwar wird einem schnell geantwortet, aber leider nur mit leeren Floskeln. Boohoo hat dem Transportservice den falschen Namen und keine Adresse uebermittelt, somit ist mein Paket nie angekommen. Laut DPD kann Boohoo dort anrufen und die richtige Adresse mitteilen. Der Kundenservice hat aber anscheinend kein Interesse daran, bei der DPD anzurufen. Extrem enttaeuschend und man fragt sich, ob dies Taktik ist. Nun hoffe ich natuerlich mein Geld wiederzubekommen nachdem ich die ganzen schlechten Reviews gelesen habe, kann man sich da nicht sicher sein.

Fazit: Ich haette auf die schlechten Bewertungen vorher hoeren sollen.

Date of experience: July 25, 2017
Germany
3 reviews
7 helpful votes
Follow Char K.
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Un site de vente de vêtements en ligne qui se démarque de plus en plus des autres pour les jeunes. Le lookbook comme guide, c'est une excellente idée. Cependant la livraison devrait être gratuite indépendamment de l'argent dépensé. En profiter uniquement lorsque l'on dépasse la barre des 25 euros, c'est... nul!

Date of experience: September 4, 2014
Netherlands
1 review
0 helpful votes
Follow gouchi rangatangs g.
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Slechts kwaliteit
July 10, 2023

Slechts kwaliteit, nooit schoenen zo slecht gezien.lijk beter op foto. Niet kopen. Liever duurder betalen.

Date of experience: July 10, 2023
Morocco
1 review
0 helpful votes
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موقع جيد
June 10, 2021

موقع جيد جدا لقد استفدتو منو كتيرا لانه يتضمن اشياء كتيرة انه موقع اكتر من رائع لقد اعجبني كتيراااااااا

Date of experience: June 10, 2021
GB
2 reviews
0 helpful votes
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THIEVES
February 14, 2025

Ordered item on 31 January with delivery (as stated on website 4 working days). Item despatched on 2 February so should have received my item on 7 February. Contacted yourselves via WhatsApp and told it was still on its way! I had to wait until 14 February before you would offer a refund. Contacted you again and told I had to wait until 16 February! This is extremely unreasonable. I entered into a contract with you on 31 January on the basis that your delivery is 'within 4 working days.' I required the item for a specific date. That date has now passed. Your 'customer service' is abhorrent. Due to your breach of contract and complete lack of customer service skills, as you have formally been advised, I have issued proceedings at my local county court to recover my monies from you, plus costs and now compensation. Had you have applied some common sense you would have avoided all of this. However, you can now explain to the court your poor customer service and breach of contract 😉

Date of experience: January 31, 2025
GB
1 review
0 helpful votes
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DISGUSTING
August 9, 2020

‪DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE! DISGUSTING CUSTOMER SERVICE‬

Date of experience: August 9, 2020

Overview

Boohoo has a rating of 1.4 stars from 1,314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1958th among Women's Clothing sites.

service
312
value
304
shipping
321
returns
259
quality
288
+263