business logo of Boohoo
boohoo.com
casual, minimalist, evening & party womenAge 19-25, 26-45
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About the Business

Boohoo is a leading UK-based online fashion retailer, founded in 2006 by Mahmud Kamani and Carol Kane. Known for its affordable, trendy clothing, the company has expanded globally and acquired brands like PrettyLittleThing and Nasty Gal. Boohoo emphasizes sustainability while maintaining a strong market presence in fast fashion.


boohoo.com
UK
Boohoo is part of Boohoo Group
Founded in 2006
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2006
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: customerservices@boohoo.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Reviews Summary

Boohoo has a rating of 1.4 stars from 1,278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boohoo most frequently mention customer service, next day and tracking number. Boohoo ranks 1960th among Women's Clothing sites.

service
312
value
304
shipping
321
returns
259
quality
288
New York
1 review
0 helpful votes
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Very happy
April 28, 2017

I was nervous at first to order from here because it was so cheap and when I placed my order it took a little while for my confirmation email to come. Within an hour, though, I got the confirmation email and my stuff came 9 days later and I have no complaints. I'm very happy with all my things and they don't look cheap at all.

Date of experience: April 26, 2017
Connecticut
1 review
0 helpful votes
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Extremely slow shipping
December 23, 2020

I will NEVER buy from them again! They have to ship your product from the UK! I paid standard shipping which they say takes 10 business days... make that a month instead. Worst ever for shipping! I bought my product a month in advance.

Date of experience: December 23, 2020
California
1 review
2 helpful votes
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Yes? Or no?
May 14, 2020

I have heard a lot of talk about this online store so I decided to do a review on my youtube channel. The reality is for me that I'm a size 14 finding cute clothes at an affordable price can get tricky. In my experience is it made a bit cheap? Yes
Can you always tell? No
Is it worth it? For the most part
My advice is its worth to do the research to find your size and items that are worth taking a risk for.
For more details find me on my youtube *******@squeezeandpose
https://youtu.beH2hJhOELATk

Date of experience: May 13, 2020
Illinois
1 review
0 helpful votes
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Where is my $#*!ing package, I should've had a shipping label created more than two weeks ago. This is a waste of my money, and my order should've been delivered 8 days after I made my purchase and they have yet to ship it.

Date of experience: August 24, 2021
Australia
1 review
0 helpful votes
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Boohoo is a scam!
March 9, 2022

I made an order and I didn't receive my stuff so I emailed boohoo and no one responded and I kept emailing and still no one responded. They are a scam and I will never be getting from that fake website again.!

Date of experience: March 9, 2022
Texas
2 reviews
1 helpful vote
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It takes forever to get to you, but I felt I got a lot of stuff for only $100. The sizing isn't consistent across the board, but I had better luck with their sizing than I've had with Pacsun! A few loose strings on clothing here and there, but the jean jacket I ordered looks and smells like real denim, and maybe one out of the 7 things I got was made from that scratchy polyester fabric so common at F21. I ordered a pair of boots from there and they are really well made! I wear them all the time. It seems like a lot of people have issues with refunds, though, although I haven't needed to make any trades. I would shop with them again.

Date of experience: July 24, 2017
California
1 review
3 helpful votes
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Why all the hate?
March 8, 2018

I am so surprised to see so many negative reviews that made me hesistant to order from boo hoo at first but I took my chances because of all the cute clothes they have. It was hard to resist and I absolutely LOVE the site. Everything is so cheap and the quality is amazing! I've ordered something every week since the first visit on the website. I just love it!

Date of experience: March 8, 2018
Michigan
1 review
0 helpful votes
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Order sent to another state and lost! Customer service was extremely unresponsive, so several items were out of stock by the time we finally got to talk to someone. Promised 2 day shipping of the replacement items they had and then that was rescinded. Shipping and customer service departments completely incompetent. Dont bother trying to call anyone there they wont address customer service issues anywhere but online and theyll address them BADLY!

Date of experience: July 29, 2016
Germany
1 review
5 helpful votes
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Made an order of a raincoat 23/09/23. Since I didn't get in in 4 weeks I made a request of a missing item. Got a response rather quickly with a link to check the parcel delivery.
As of today 27/10/23 after more than a month a parcel is still shown to be in China. Made another request- got same automatic response! You cannot claim a refund as a time for delivery is until 12/12/23 if you ordered 23/09/23! Is it delivered somewhere from Mars?
100% Fraud!

Date of experience: October 27, 2023
Hawaii
7 reviews
60 helpful votes
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I'm so surprised about the negative reviews! I ordered three styles- two in two different sizes, so 5 items in all. The two I kept are ADORABLE and great quality. The returns were processed fast for free. Will definitely shop again!

Date of experience: July 27, 2019