I returned a coat because it was too big and the quality was terrible. I got an email saying they received my item and that I should expect a refund. After about a month I reached out to them because I hadn't received it yet. I was told that they had already issued my refund. I sent them screenshots of my bank statements from the date of purchase to the date of this email correspondence, clearly showing I had not received my refund. They responded by saying they already issued it. I then went back and forth (for months at this point), sending my proof at least 6 times, each time receiving the same bull$#*! answer signed by different employees every time. Don't waste your money on these overpriced cheaply made clothes, or time trying to communicate with their customer service bots.

This is seriously the worst online store I've ever ordered anything. The products are much worse quality than the pictures on the website show and I had to return everything I ordered (two dresses, a bag and a necklace). This has never happened to me before and I buy most of my clothes and accessories online. Even worse is their absolutely horrible customer service, or more like lack of it. I had to contact them because I had some issues with the return package and both the answers in their official Facebook site and their email customer "service" were rude and snotty. I will never ever order from them again and highly recommend to stay as far a way as possible.

I wish I could give 0 stars. They are scammers! I order my items over two weeks ago. I got an email letting me know that my item will be in route soon then on the 7th May I got an email stating that there was a shipment delay. Even when I logged in on my account through then it said my item was delayed. So I put in "query " to try and done our where my items are. The representative messaged me back saying my item was delivered on May 5th. How is that possible when two days after that I got an email saying it was delayed. Then I speak to another representative she tells me I have to put in another query. Just constant runaround. They take your money but you don't get your product.

Scammers and full of $#*!. When you return, they will take forever to refund you or try to find a reason not to refund you at all. False advertising. They advertise free returns but will charge you when its time to return your item. Also as Bradley S. Stated in the review from 4/14/20, they play dumb as if they do not know what you returned when you clearly went through their return portal to generate your return. They told me that same BS about waiting 28 days before they would process my refund.

I ordered a occasion dress with sequin top half. Did the online sizing to save time. It is very tight on the bust but the rest of the dress fit perfectly! Its gorgeous and really decent quality. Exactly what I wanted to get when I ordered it from the pic... Can't wait to see what I get next

I recently ordered a shirt and jeans from Boohoo. The website was easy to use with an overwhelming amount of items to choose from. I received my items just a few days after ordering them. Shipping was surprisingly fast; however, the quality and fit of the items were much less impressive. I went by the sizing chart to a t. The shirt I received was way too small, but the jeans fit. Unfortunately, even though the jeans were the correct size, they weren't a comfortable or flattering fit. They were tight in the wrong places. The quality of the clothing was also less than ideal. Overall, I would not recommend boohoo for clothes.

I placed an order for a jacket on 10/9/16 and paid for express shipping. It is now 10/18/16 and I have yet to receive my item. I contacted them asking where my order was. They then responded with a link to track my order. The tracking number was not even a valid tracking number. I had to contacting them again via Twitter and was basically told a bunch of lies. I asked about being refunded my 15 that I paid for express shipping and the representative claims that she did that for me. Anyway I'm still waiting to see if my package will show up. I'm never shipping with boohoo again. Only reason I did this time is because I ordered a bomber from them earlier this year and got it within two days. I don't know what's wrong with them now.

I am absolutely repulsed by this company. After receiving my order that was of terrible quality and unlike the photos online, I paid a decent amount of money at the postage store to return my order. The Boohoo customer service was unbelievably rude and after a month of waiting still claimed they did not have my order. This is not possible as I have tracking on the purchase. I am now out $100 and completely repulsed by the way the company has gone about their business. The most dishonest and fraudulent online shopping experience I have EVER had!

The website for the return labels didn't work for me. Boohoo said to just ship it back and they would reimburse me. It costs 150.00 to send to packages to the UK... more then the items purchased. Buyers beware... know your sizing before ordering! I will never order from this company again!

I ordered on January 22,2023 and never received my order, I been trying to reach them through the chat bot and can never get through. Tried to email them, since there is not a customer service number, it then said my order number was invalid. This just unbelievable after reading other reviews.