BookAirfare

Before I give you my review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the book rBefore I give you my book review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the review... Why would you care what an idiot like me thought about anything...

I didn't look at the reviews until AFTER I completed my purchase. It left me paranoid as heck, so I immediately called the toll-free phone number. My agent was Symon and he was FABULOUS! I shared my concerns based on what I read in reviews on this site, and to reassure me he promised that:

A. I would NOT incur any extra charges beyond what my confirmation stated.
B. My flight ABSOLUTELY WAS TICKETED.
C. Should I have ANY ISSUES, he would personally address them.

Therefore, while on the phone, he sent me a personal test email; and because I hadn't received my official travel info yet, he re-sent that email also (twice). Once we hung up and I received my e-ticket info, I logged onto the airline's site (Virgin Australia) to confirm that I really did have a ticket... and YES I REALLY DID HAVE A TICKET! Lastly, I called the airline for further confirmation, and the airline also confirmed that everything was booked and confirmed.

The main reason I decided to take a moment to leave this review is because I am a student going on a study abroad trip (to Australia) where cost matters a LOT! Had I gone solely off of other people's experiences and reviews, I would have caused myself to spend more money than necessary by not booking through this very reputable company. It seems that when we have good consumer experiences, we are much less likely to share, than when we have bad experiences. This was a wonderful experience!

By the way, PLEASE take a moment to read the terms and conditions before completing your purchase so that you are fully aware of the parameters of your purchase!

This nightmare began when my father passed away unexpectedly just over 1 month ago. I was in shock but knew I had to make it home for the funeral so we rebooked our return flight through the booking agency, Bookairfare, to make it home in time. Both Austrian Airlines and the Agency confirmed everything was good to go the day before the flight. We showed up 3 hours early to check in and were told there was a reservation but no tickets, so we sat at the check in desk and argued with both the agency and Austrian airlines and they finally got on the phone with each other and argued.

After four or five hours and the flight had left, a representative from Bookairfare informed us it was our fault because we didn't send them a death certificate, which doesn't exist until at least 2 - 3 weeks after someone passes away. Also, no one mentioned this the previous day when we were assured everything was ready to go. So Bookairfare said we could rebook for the next day and "just pay the difference in airfare, $1400". This would be no help as we would have missed the first ceremony of the funeral.

We ended up booking a whole new flight through Austrian Airlines so we could make it in time and wouldn't have to deal with not having actual tickets again the next day, and paid $1900 in hopes that we could cancel the other flight due to a death in the family and at least receive a refund. After we finally got on a flight and were rushing to make our next flight, Bookairfare called me literally 10 times and tried to pressure me into emailing them that I would like to cancel the flight and they would be able to get me a credit. I was exhausted and felt weirdly pressured to send that email because the representative repeatedly said "But you need to send it right away", and it was as I was boarding the connecting flight.

I made it to the funeral and have been trying to cope with everything since then. I finally started back at work a week and a half ago and decided to start the process of getting a refund for the missed flights to make up for having to book a whole new flight. Bookairfare has not responded to any emails or phone calls. What a joke.