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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I needed a round trip from Indian to Melbourne and back in India and I got it at a less price than many other websites. I could save much more. This was very helpful.
First time I was a tad bit disappointed with the way the website functioned. I had to call for notifications and other details. The second when I booked my tickets for Paris, it worked out way smoother and better. Thank you.
My first experience with the website was not satisfactory when I purchased my tickets for Delhi. This time when I purchased my ticket for Sri Lanka I had a better experience, both in terms of price as well as the after booking notifications and services. Thank You.
I had booked my tickets for Amsterdam from this site. It was really quick and easy to book.
I would call it a decent and good site like many others. I did not face any problem so far.
I was little tensed about my connected flight, so I called up the customer service. Joe, who answered my call gave a relief to me by informing everything about the flight. Real good work.
I have used this website thrice. All three times I did not face any down-time issue. I hope to get the same in the days to come.
Lauren was a nice and a helpful lady. She was well trained and knowledgeable about rates and cost.
I have used lot of other sites but they don't have the same low price of tickets like this
Site has. Even the customer service is well behaved.
I used this website only once and I found it useful. The website speed was standard and the online procedures went off well.
I am very satisfied and have no complains. I would surely book again in future.
I had booked through phone and the service was quick and satisfied.
Number of times I have purchased my tickets from this website, it has been cheap. It helped me save a good deal.
The Customer service was good and helpful. I was upset that I did book the seating but did not get it on our flight. Over all it was good.
I have purchased my tickets from this website for about three or four times. Nothing unfavourable happened so far. I have got my tickets done well and in good price.
I had booked my ticket to India from this site. Like other sites the notifications comes on time but this site delayed the notifications. When I was about to book tickets again remembering that the first time tickets were not booked at time I received the notification. So it was just an ok experience.
I am okay with the website and its services. But the customer care department needs a brush-up in their service and connectivity. My call did not connect for a long time, I had to wait for about 5 to 7 minutes to get through an executive and in between the line was getting disconnected. So this area needs to be worked upon.
The website has offered me good customer service. I had booked my flight and had to cancel it because I had to choose some other destination. Not being sure what to do I spoke to the customer agent who helped me make the change in an effortless manner.
I bought my tickets to Cambodia from bookairfare and got it a great price. I am happy to make this online ticket booking.
I had to call the customer service for few details about my flight. Janet who attended my call was very soft and nice person. It was really nice to speak to such a calm customer service people. Thank you for the service.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at fares@bookairfare.com
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507