Booking.comReviews 4,274

I wish there was an option for zero
Worst customer service ever. It took over 4 months to get a 700 Euros refund. Had to call at least 15 times and each call got told different response. Would not even consider any compensation for the delay and the aggravation caused due to the delays and the calls I had to make. Each call had a difference promise from their customer service team. They spend half and hour apologising reading the company script but do nothing about solving your issues. I will never ever ever ever use them again. Having seen the ratings they have I am not surprised why they have such low ratings. I am however totally shocked as to how they manage to stay in business with such bad customer service and reviews.

I recently took a vacation from the end of October to the beginning of November of 2023,(my first one in 11 years and my first solo vacation. Just for context.).

This being said, I was very anal about everything like the flight and returns airports etc.

A few days before I leave, I printed out everything I needed. Travel insurance from my work and board passes, the usual. Everything seemed great, I had a a fantastic vacation….

Until I tried to find my flight home. Apparently the airline cancelled my flight way back in September and no one notified me. I was left stranded in a foreign country with no more funds to book a motel for the night. You figure the airline would compensate you ask?

Not the case since the flight was cancelled a month previous. Their hands were tied. (The airline I was with was Flair and their staff was amazing. The supervisor at the airport was very accommodating understanding and put me in contact with the right people to arrange my flight back home.).

Overall, this was not the their problem to deal with since I was dealing with a 3rd party…Booking.com!

Contacting booking.com to handle the situation, they left me on hold for several hours and only offered a refund after 2 weeks(after they investigate). I have tried several times to contact them about said refund. Even just a compensation of the flea bag motel I had to find funds for would suffice but it has been dead silent on their end.(236.00 Canadian).

Overall, I had to problem solve and scramble to find funds. Luckily, I have gracious co workers who helped with a loan to get me back home and make sure I wasn't sleeping on the street. Not many other people may be fortunate, so I advise caution!

Do not deal with booking.com! If you book a vacation, spend the extra dollars with actual airline and resorts or go with some company with a more reputable track record.

To be crass, $#*! booking.com and find a better solution

I tried to book a ticket from Edmonton to Vancouver, but when it came to passport details, I couldn't find my country's name, Iran. As an online travel agency, it should offer its service to all citizens of the globe. The customer service was not helpful at all.

Just after booking a flight I asked for a refund ob about 900 USD for a flexible ticket. It has been two months now and every time I write to them they keeps saying that the payment has been authorised, that the "financial department" is aware of the delay and that they will contact me when they payment can be made. Today they tell me that it's not their fault but Gotogate 's fault. Gotogate? The ones that most users dislike? The 1 out of 5 star company? So Booking.com cannot do anything about it? I wish I would have known. Never again!

Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.

Having tried to make a booking, at the final step it says "the flight that you chose is not available" I went back and re-logged only to see the flight is available and each time, I entered my credit card, only to be alerted by my credit card, that I have made about 5 attempts and each time, I have been charged and there was no customer service available, not even to chat. I had to contact my credit card company to do a stop payment, only to be told, "we have been getting a lot of complaint about bookings.com." It is the worst site to do a booking, STAY AWAY FROM THIS SITE.

Worst experience ever. We had reservations for 3 bedroom pet friendly in Pawley Island for business weekend. Was in SC eating waiting for 3 checkin. Received email cancelling reservation due to plumbing issues. Would and did not substitute another rental. Said cancelled at NO Charge! They cancelled on us! Luckily found 3 hotel rooms pet friendly at Country Inn & Suites. No thanks to them. Don't and won't recommend using.

I Booked a 3 bedroom apartment for a week in Malaga Centro, Spain. Apartamento San Francisco, for Christmas 2023 for my family, I paid in full and received confirmation the booking was accepted. We waited and waited for check in and then our booking was cancelled on the App with no warning and the 5 of us were left stranded in the dark in Malaga with no accommodation. We tried customer support with very little response until our phones died. The blood actually drained from my face, I was in complete shock. I have Type 1 diabetes and my daughter has narcolepsy, this was a real nightmare situation for us. After trying about 20 hotels we eventually got a hotel ourselves at approximately 10pm that night. Nobody at Booking.com followed up with us at all and there was no compensation to cover the huge extra costs. Do not use Booking.com if you want a reliable accommodation service.

When trying to talk to a customer service by phone, they don't facilitate the communication if you don't have a confirmation number. The PROBLEM is that I never received the confirmation # so how I can communicate that to someone in the company?

Never book the flight via Booking.com
My refund not processed since a month and booking.com lying that they haven't received the payment from airline company. What a crappy process!

I had used Booking.com before and in my recent booking, they did a prepayment charge when I had indicated to pay only at the property.

I reached out to their Customer Service but they are robotic in their replies and gave the same repeated responses so I concluded they either use that as delay tactics or they are simply robots or totally lacking in customer service. It was a simple issue but they chose to ignore so I will not use them anymore. By writing this review, I hope others can be made aware and be cautious in using them.

I booked a car reservation for New Zealand over 2 weeks ago, and I was still awaiting confirmation when the app says it should take 24 hours. I tried contacting customer service on the app, but since my reservation wasn't confirmed there wasn't an option. I explained what happened on the option for my hotel reservation, but I was completely ignored. I then tried calling customer service, but the stupid machine was asking for a pin number, which I don't have. Common sense for a company would be to allow your customer to speak to a human anyway, but they don't believe that. The only good thing was that the cancelation was free.
If you want to book with a company that refuses to confirm your reservation, and wants to leave you hanging, and refuses to be accessible when you need customer service, then this is your company.

I had a highly disappointing experience with Booking.com regarding a supposedly fake apartment in Amsterdam. We were not only scammed out of 910 euros but also subjected to a distressing situation that's hard to put into words. Despite providing ample evidence of the scam, Booking.com and their customer service not only refused to refund the money but completely dismissed the matter. It's incredibly disgraceful and unprofessional. The company's behavior is nothing short of cheating and fraud, preying on innocent victims like us for their financial gain. It's essential for them to be held accountable for their actions, and if any semblance of professionalism remains, they should reach out to rectify the situation. This experience has left me frustrated and disappointed with Booking.com's lack of integrity and accountability.

We just booked a hotel for the next two months in Cancun- all was good and all was ready. We flew in and once we showed up at the hotel, we where told that we don't have a reservation and best of all no one I the hotel wanted to help us. We had our reservation numbers and all but still no one wanted to help! We called the help line and it was just a waste of time 2 hours on the phone and we got nothing from these $#*! holes. NO CUSTOMER SERVICE! Thanks for $#*!ing us over. FU

Of you want a nice hotel to stay book your room at Rodeway in Metairie,LA.Its newly renovated and the front desk clerk Cerina is the best.

Just cheating! I had booking 2 weeks a go,and from day after i try to cancel it i can't! Clearly just cheating customer! And they ask me to contact hotel that i book it from booking.com.when i call they said you have to contact booking.com! They play with me more than 10 days and no cancelation!

Have had nothing but trouble since we listed. Our telephone number is correct in the system, but they can never get through to our number with verifications to get into Extranet…either by text or on the phone. Have to verify ourselves 3 times a day and the only method is to phone them each time, spending at least 20 minutes per call. I don't have the time to waste. Was given an email address: *******@booking.com, but the only reply I receive is to go into extranet and complain there - which is the main source of my problem!

I had such a horrible experience with booking.com this past vacation that I would def not be booking with them ever again!
We drove 16 hours to our destination with 3 kids just to get there and find out that booking OVERBOOKED us.
I tried calling and they said I should start the process of relocating. So I did. This was around 8:30 pm….at MIDNIGHT I had nothing! No one would do anything, all the representatives from out of USA, WOULD DO NOTHING! Jjust tell me to wait for the email with a list of properties for me to choose from. Its been 7 days I did not get that email!
By midnight I was driving around looking for hotels ON MY OWN because of a booking.com mistake! I finally found one but it ended up costing double what I had pay to booking.com
This ruined out first day, our kids were miserable after a long day driving, our budget the trip was ruined and booking.com DON'T EVEN CARE! They will never see my money again…..

I booked a scam on booking.com and fought so hard for my refund. I still haven't received the refund for the scam, but only for the additional costs that came from booking a new accommodation. Worst customer service on the planet and they're making billions.