Booking.comReviews 4,262

Have had nothing but trouble since we listed. Our telephone number is correct in the system, but they can never get through to our number with verifications to get into Extranet…either by text or on the phone. Have to verify ourselves 3 times a day and the only method is to phone them each time, spending at least 20 minutes per call. I don't have the time to waste. Was given an email address: *******@booking.com, but the only reply I receive is to go into extranet and complain there - which is the main source of my problem!

I had such a horrible experience with booking.com this past vacation that I would def not be booking with them ever again!
We drove 16 hours to our destination with 3 kids just to get there and find out that booking OVERBOOKED us.
I tried calling and they said I should start the process of relocating. So I did. This was around 8:30 pm….at MIDNIGHT I had nothing! No one would do anything, all the representatives from out of USA, WOULD DO NOTHING! Jjust tell me to wait for the email with a list of properties for me to choose from. Its been 7 days I did not get that email!
By midnight I was driving around looking for hotels ON MY OWN because of a booking.com mistake! I finally found one but it ended up costing double what I had pay to booking.com
This ruined out first day, our kids were miserable after a long day driving, our budget the trip was ruined and booking.com DON'T EVEN CARE! They will never see my money again…..

I booked a scam on booking.com and fought so hard for my refund. I still haven't received the refund for the scam, but only for the additional costs that came from booking a new accommodation. Worst customer service on the planet and they're making billions.

We booked a "VAN" at RIO airport through Booking.com and infomred them that we are 4 pessengers with 6-7 suitcases. However we were provided with a SUV (which already had a gas cyclinder in the trunk) and could barely fit 2 suitcases. Their rep name "Branda" ran away after taking us to the car and never picked up our calls or replied our messages after that.

Horrible experience in a new country. We ere left standing at the airport with 2 kids with all our luggage.
Never using booking.com again.

"Disappointing Last-Minute Cancellation"

I recently had a disappointing experience with Booking.com that left me without a place to stay after traveling four hours. Despite having a confirmed booking, the hotel canceled on me last-minute, leaving me stranded without any alternatives for accommodation. This lack of reliability significantly impacted my travel plans, and I was left scrambling to find a place to sleep. I expected better service, especially considering the inconvenience and stress caused by the abrupt cancellation. It's crucial for hotels to honor their commitments to ensure a positive experience for their guests. This was my worst experience dealing with these people, I've booked a room for 3 days, I drove 4 hours away and end up on the street, I went to the hotel and they said they won't be able to let me in because they didn't take payment from booking.com. I phoned them up, an indian horrible lady answered me and made me wait 8 hours! I was freezing cold outside the street waiting for an answer and in the end she said she will send me a refund and I should receive it within 12days!. She just wasted 8 hours of my life doing absolutely nothing. Not even that I was ignored 5 times every time I call them and explain the situation they just shut the phone on me but the last call I told the lady that I will be recording the conversation because this is very important situation

Booked a 1 night stay. Tried to cancel 5 hours later. Got called into work for that day. Can't cancel no refund and nothing but a run around from both booking dot com and the hotel. Can't change the date. Was told to contact the hotel to change the reservation, did that, hotel said to contact booking dot com. They said 24 to 48 hours for a response. Got the message this morning they cannot get a response from the hotel. Now I am out the money and cannot reschedule my booking. This is ridiculous. The hotel said that it was booking dot come that wouldn't refund my money. Booking dot com said it was the hotel because they had a no refund policy. I have never had a problem like this before. Will no longer use booking dot com and will read policies more clearly. I am sad I have used booking dot come for along time. I won't do it again.

We were charged even after canceling the room within the designated time frame with the hotel. We were told when we called the Hotel that they never received request 2 cancel & we were to call booking.com to get things rectified. After speaking with booking.com we found that It was actually the Hotels responsibility to refund our money after all and that we need to call the manager in the morning. There was so much going back and forth However, the customer service representative, Ms Juicy ( this is her legal name) provided incredible service, thoroughly handled our concerns and followed up with a detailed email clear instructions throughbooking.com

Customer service is just a tool for procrastination, not addressing any issues at all. Even the supervisor doesn't keep their word about a 24-hour response! What's laughable is that when they can't handle a problem, they blame poor signal and hang up, or claim it's confidential. They won't even disclose the staff ID, calling it confidential. Booking doesn't even have its own complaint hotline, indicating internal oversight is quite chaotic. The difference between the accommodation photos posted on Booking and the reality is too significant!

Weeks before Christmas I had arranged and paid for a Uber ride from a hotel near Disney World to Orlando International. The Uber driver never showed nor answered the phone number provided as contact information. I had to quickly get a different Uber. To add insult to injury as we waited to board our plane I got a text saying Uber had just completed the ride to the airport. I don't know who the driver brought but it wasn't us and I consider this to be fraudulent. I contacted Booking.com and they asked me to provide a lot of information but have not responded since. I let my credit card know and they refunded my money. Poor service from Booking.com and I would not suggest anyone use them. Just an update. After almost two weeks I was contacted with an apology and a refund. I still would not recommend the frustration of using Booking.com. Two weeks to settle what should have been resolved right away. Also they seem to be using shady operators.

Booking.com stole $1200 from me and stuck me and my child out on the streets.
My fight was canceled last minute and i called as soon as I heard. I told then I couldn't get there until the 19th instead of the 18th because my flight was canceled.
Arrived on the 19th to find out my hotel reservation was canceled.
They wouldn't give me a new reservation, they wouldn't let me stay there or anywhere else. And they are refusing to give me my $1200 back.
Scammers and thieves

Booked a holiday, less than an hour later, same holiday, same hotel £600 cheaper, tried emailing loads of times, don't get back to you. Avoid!

Booked a hotel in Phuket via booking.com. Key in wrong name and realised immediately. Email booking.com right away. Received 4 generic msg from 4 diff officers with no solutions given. Decided to email hotel directly and received the reply within days saying Name changed allowed without charges. Forward the email to booking.com then again have no response from them. Decided to call hotline UK number. Spoken with one staff and he promised to check with the team leader and will email back. Received the email within hour with the same headline and generic msg and add on few line. No approval from team leader! Wtf

Hotel give green light to change name but booking.com say no. And no solution given.

Email them back asking to speak to manager! Till date no reply no response. I've decided to cancel my booking with them with lost. Never again using booking.com

I had gone directly to the Hilton website to book a stay. The room I chose was refundable until 24 hours of check in and I saw the price before submitting my payment information. During the final part of the transaction, it was hijacked by booking.com, unbeknownst to me. When the transaction was completed, it was almost twice the amount it was on Hilton's website and no longer refundable. I was furious and immediately contacted my bank, Hilton and these booking.com con artists. It took a long time, but eventually I got it refunded. I hate booking.com and Cheap O Air.

Unfortunately I entered the wrong email address at when signing in to Booking.com and thus did not receive any confirmation about my 4 day stay at Ferio Kamata ll. Ferio Kamata ll does not provide any contact number to get in touch with them so I was unable to contact the hotel to see if I had a reservation there. Booking.com also would not accept a phone call without the confirmation number, which I never received. I was charged $294 by Booking.com and called them to explain how it was not possible to contact the property and no service was provided to me. Undoubtedly they rented my room to someone else after I failed to show up. Even though they understood there was no way to contact the property and and no service was provided, Ferio Kamata and Booking.com insisted on charging me the whole amount.

I ordered a $127 flight with them, and was extremely happy with the budget price (only reason I went with booking over the others). I checked out and purchased the ticket only to realized I was charged $270! They claimed they charge an extra $130 for a carry on bag! A carry on bag was costlier than my actual flight. They refused to refund me (I called them right after making the purchase). Poor customer service, misleading prices and a clown company in general. Stay away

Had a apt booked at Times Square in Kuala Lumpur Dec 23 to Jan 2,2024. Arrived at property tried calling number to get keys, went directly to voice mail, several times 20 min before cancellation deadline got emailed from booking. Com, no electricity in apt, YOU (Me) must cancel. Im sitting at property and there is no electric problem. Fortunately I cancelled before deadline.
Moments later received email that booking cancelled and no charges on my cc.
Anyone not reading the email will be charged full amount if not cancelled before deadline!
Found another hotel and they said had many customers with same Times Sq booking. Its total scam
DO NOT BOOK USING BOOKING.COM!

I was booked at Mint Hotel for bed and breakfast which I learnt that these are apartments and not a hotel. Then I was told that there was no breakfast.
Booking.com without authorization then upgraded my room. Thereafter they cancelled my room and said they have refudbed the money without proof of payment. And so I had to pay twice at the hotel.
They don't respond to messages or provide you with solutions. This app needs to be reported to all security organs especially Interpol for international crimes

Booking.com should be closed down. I booked an apartment for 11 days, the pictures of the apartment were gorgeous. I thought I was getting a great deal saving a few dollars. However, a few days later the picture changed to a less appealing place with a view of the parking lot, instead of the beautiful city. I contacted the property manager and was told to contact Booking.com to resolve the issue. I sent messages requesting a refund for breach of contract cause they didn't deliver what they promised with no response on their part. My last resort was to contact my credit card fraud department to challenge the charge. Booking.com thinks because the booking is nonrefundable you are stuck with receiving a below-your-standard place and not the one shown in the pictures. These people are scammers and not even close to the professionalism AIRBNB contributes. They should be out of business.

Booked a hotel for a week for 500$. They have an option online to have your check in date as unsure in case you are unable to make it your first night due to travel. I arrived 2 days after my check in date and was informed my reservation was canceled and that I would not be receiving a refund. I've emailed and called their customer service and get no emails back. Total scam of a website never use them.

Still fuming months after a booking with them. Deal included a free transfer from the airport to the hotel...when I booked no transport was included...Even when I showed them a screenshot with timestamp showing the deal, they mentioned it was not included...false advertising at best...