Booking.comReviews 4,272

Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.

Having tried to make a booking, at the final step it says "the flight that you chose is not available" I went back and re-logged only to see the flight is available and each time, I entered my credit card, only to be alerted by my credit card, that I have made about 5 attempts and each time, I have been charged and there was no customer service available, not even to chat. I had to contact my credit card company to do a stop payment, only to be told, "we have been getting a lot of complaint about bookings.com." It is the worst site to do a booking, STAY AWAY FROM THIS SITE.

Worst experience ever. We had reservations for 3 bedroom pet friendly in Pawley Island for business weekend. Was in SC eating waiting for 3 checkin. Received email cancelling reservation due to plumbing issues. Would and did not substitute another rental. Said cancelled at NO Charge! They cancelled on us! Luckily found 3 hotel rooms pet friendly at Country Inn & Suites. No thanks to them. Don't and won't recommend using.

I Booked a 3 bedroom apartment for a week in Malaga Centro, Spain. Apartamento San Francisco, for Christmas 2023 for my family, I paid in full and received confirmation the booking was accepted. We waited and waited for check in and then our booking was cancelled on the App with no warning and the 5 of us were left stranded in the dark in Malaga with no accommodation. We tried customer support with very little response until our phones died. The blood actually drained from my face, I was in complete shock. I have Type 1 diabetes and my daughter has narcolepsy, this was a real nightmare situation for us. After trying about 20 hotels we eventually got a hotel ourselves at approximately 10pm that night. Nobody at Booking.com followed up with us at all and there was no compensation to cover the huge extra costs. Do not use Booking.com if you want a reliable accommodation service.

When trying to talk to a customer service by phone, they don't facilitate the communication if you don't have a confirmation number. The PROBLEM is that I never received the confirmation # so how I can communicate that to someone in the company?

Never book the flight via Booking.com
My refund not processed since a month and booking.com lying that they haven't received the payment from airline company. What a crappy process!

I had used Booking.com before and in my recent booking, they did a prepayment charge when I had indicated to pay only at the property.

I reached out to their Customer Service but they are robotic in their replies and gave the same repeated responses so I concluded they either use that as delay tactics or they are simply robots or totally lacking in customer service. It was a simple issue but they chose to ignore so I will not use them anymore. By writing this review, I hope others can be made aware and be cautious in using them.

I booked a car reservation for New Zealand over 2 weeks ago, and I was still awaiting confirmation when the app says it should take 24 hours. I tried contacting customer service on the app, but since my reservation wasn't confirmed there wasn't an option. I explained what happened on the option for my hotel reservation, but I was completely ignored. I then tried calling customer service, but the stupid machine was asking for a pin number, which I don't have. Common sense for a company would be to allow your customer to speak to a human anyway, but they don't believe that. The only good thing was that the cancelation was free.
If you want to book with a company that refuses to confirm your reservation, and wants to leave you hanging, and refuses to be accessible when you need customer service, then this is your company.

I had a highly disappointing experience with Booking.com regarding a supposedly fake apartment in Amsterdam. We were not only scammed out of 910 euros but also subjected to a distressing situation that's hard to put into words. Despite providing ample evidence of the scam, Booking.com and their customer service not only refused to refund the money but completely dismissed the matter. It's incredibly disgraceful and unprofessional. The company's behavior is nothing short of cheating and fraud, preying on innocent victims like us for their financial gain. It's essential for them to be held accountable for their actions, and if any semblance of professionalism remains, they should reach out to rectify the situation. This experience has left me frustrated and disappointed with Booking.com's lack of integrity and accountability.

We just booked a hotel for the next two months in Cancun- all was good and all was ready. We flew in and once we showed up at the hotel, we where told that we don't have a reservation and best of all no one I the hotel wanted to help us. We had our reservation numbers and all but still no one wanted to help! We called the help line and it was just a waste of time 2 hours on the phone and we got nothing from these $#*! holes. NO CUSTOMER SERVICE! Thanks for $#*!ing us over. FU

Of you want a nice hotel to stay book your room at Rodeway in Metairie,LA.Its newly renovated and the front desk clerk Cerina is the best.

Just cheating! I had booking 2 weeks a go,and from day after i try to cancel it i can't! Clearly just cheating customer! And they ask me to contact hotel that i book it from booking.com.when i call they said you have to contact booking.com! They play with me more than 10 days and no cancelation!

Have had nothing but trouble since we listed. Our telephone number is correct in the system, but they can never get through to our number with verifications to get into Extranet…either by text or on the phone. Have to verify ourselves 3 times a day and the only method is to phone them each time, spending at least 20 minutes per call. I don't have the time to waste. Was given an email address: *******@booking.com, but the only reply I receive is to go into extranet and complain there - which is the main source of my problem!

I had such a horrible experience with booking.com this past vacation that I would def not be booking with them ever again!
We drove 16 hours to our destination with 3 kids just to get there and find out that booking OVERBOOKED us.
I tried calling and they said I should start the process of relocating. So I did. This was around 8:30 pm….at MIDNIGHT I had nothing! No one would do anything, all the representatives from out of USA, WOULD DO NOTHING! Jjust tell me to wait for the email with a list of properties for me to choose from. Its been 7 days I did not get that email!
By midnight I was driving around looking for hotels ON MY OWN because of a booking.com mistake! I finally found one but it ended up costing double what I had pay to booking.com
This ruined out first day, our kids were miserable after a long day driving, our budget the trip was ruined and booking.com DON'T EVEN CARE! They will never see my money again…..

I booked a scam on booking.com and fought so hard for my refund. I still haven't received the refund for the scam, but only for the additional costs that came from booking a new accommodation. Worst customer service on the planet and they're making billions.

We booked a "VAN" at RIO airport through Booking.com and infomred them that we are 4 pessengers with 6-7 suitcases. However we were provided with a SUV (which already had a gas cyclinder in the trunk) and could barely fit 2 suitcases. Their rep name "Branda" ran away after taking us to the car and never picked up our calls or replied our messages after that.

Horrible experience in a new country. We ere left standing at the airport with 2 kids with all our luggage.
Never using booking.com again.

"Disappointing Last-Minute Cancellation"

I recently had a disappointing experience with Booking.com that left me without a place to stay after traveling four hours. Despite having a confirmed booking, the hotel canceled on me last-minute, leaving me stranded without any alternatives for accommodation. This lack of reliability significantly impacted my travel plans, and I was left scrambling to find a place to sleep. I expected better service, especially considering the inconvenience and stress caused by the abrupt cancellation. It's crucial for hotels to honor their commitments to ensure a positive experience for their guests. This was my worst experience dealing with these people, I've booked a room for 3 days, I drove 4 hours away and end up on the street, I went to the hotel and they said they won't be able to let me in because they didn't take payment from booking.com. I phoned them up, an indian horrible lady answered me and made me wait 8 hours! I was freezing cold outside the street waiting for an answer and in the end she said she will send me a refund and I should receive it within 12days!. She just wasted 8 hours of my life doing absolutely nothing. Not even that I was ignored 5 times every time I call them and explain the situation they just shut the phone on me but the last call I told the lady that I will be recording the conversation because this is very important situation

Booked a 1 night stay. Tried to cancel 5 hours later. Got called into work for that day. Can't cancel no refund and nothing but a run around from both booking dot com and the hotel. Can't change the date. Was told to contact the hotel to change the reservation, did that, hotel said to contact booking dot com. They said 24 to 48 hours for a response. Got the message this morning they cannot get a response from the hotel. Now I am out the money and cannot reschedule my booking. This is ridiculous. The hotel said that it was booking dot come that wouldn't refund my money. Booking dot com said it was the hotel because they had a no refund policy. I have never had a problem like this before. Will no longer use booking dot com and will read policies more clearly. I am sad I have used booking dot come for along time. I won't do it again.

We were charged even after canceling the room within the designated time frame with the hotel. We were told when we called the Hotel that they never received request 2 cancel & we were to call booking.com to get things rectified. After speaking with booking.com we found that It was actually the Hotels responsibility to refund our money after all and that we need to call the manager in the morning. There was so much going back and forth However, the customer service representative, Ms Juicy ( this is her legal name) provided incredible service, thoroughly handled our concerns and followed up with a detailed email clear instructions throughbooking.com

Customer service is just a tool for procrastination, not addressing any issues at all. Even the supervisor doesn't keep their word about a 24-hour response! What's laughable is that when they can't handle a problem, they blame poor signal and hang up, or claim it's confidential. They won't even disclose the staff ID, calling it confidential. Booking doesn't even have its own complaint hotline, indicating internal oversight is quite chaotic. The difference between the accommodation photos posted on Booking and the reality is too significant!