Booking.com

Bad customer support for hosts. No phone calls from them, only irrelevant emails 48-64 hours after being sent. Staff is incompetent. All they know is how to charge a commission each month. I'm absolutely disappointed.

After MANY phones calls and email back and forth with booking.com agents, they continue to come up with excuses as to why they will not do a price adjustment to honor their price match guarantee. I have sent numerous screen shots proving much lower prices (best was over $100 a night less with identical rooms available) on other sites (no discounts applied), including the actual hotel's site. Their latest excuse for refusing is that I selected a city view when I booked through them. I called the Manhattan hotel to confirm current pricing, and there is absolutely no difference in price. It just tells the hotel to place you on a higher floor. Getting through to booking.com customer service is a challenge in itself, but half a dozen times this morning is ridiculous. I am now waiting for a manager to call me back. So far, they are 15 minutes later than promised. Never again will I consider this site.

Booked an apartment for a weekend months in advance. Arrived on day to be told (after trying many times to make contact) that the booking was now cancelled due a leak. Got text from host while stood in doorway. Had to find our own alternative accommodation. Booking.com still not refunded our full payment several weeks later as apparently we were a no-show - despite evidence otherwise! They do very little to follow it up in the hope we will just forget about approx £200. Never use again, they do not care or wish to resolve matters when things go wrong - can easily see now why reviews for them are so terrible across the internet.

If you book here…. You are gambling. I am in Italy, with a confirmation from a property where no one answers the phone and booking.com customer service does not exist. I will be placing a claim for a refund on my credit card as this "non existent property" is non refundable.

TOTAL SCAM

We used booking.com to book a room at studio 7 barker heights. I paid for the room immediately on booking.com web sight we arrived at the hotel to be told that no rooms were clean so we could not stay at the hotel. It has been over 2 weeks and I still don't have a refund
Booking.com will not call and their is NO contact info to call them directly.
Do not use this sight. It is a TOTAL SCAM

Stayed at Extended Stay America, Hwy 183, Austin, TX...My enclosed trailer was broke into. Lucky it was empty... Homeless stay at this location, city funded. The rooms... broken cabinets, no soap, my socks are dirty from the floors not being cleaned, the smoke detector is out of date, blinds coming apart, ac unit needs to be serviced or replaced, the drop in stove top had coffee stains, small roaches, I had to clean the shower to use the shower... the list goes on. Make sure you check your windows above the ac unit, they're not locked...The only reason I stayed, Booking.com would not refund my money. I won't use them going forward.

I booked an hotel here called Motel-6 Mississauga unfortunately this hotel does not even exist on getting there the property has already been sealed off and booking.com has refused refunding my hard earned money.

I can't say enough great things about this app. Clear and concise information, great customer service, and very understanding of unique circumstances. In my opinion, everybody should be using booking.com to book their hotel reservations.

The Booking.com extranet (back end listing management system) is a complete joke. It is seriously lacking, outdated, antiquated, slow, ridiculous, difficult to learn, completely user-unfriendly... and their customer service is not really able to help around it no matter how hard they try. Some even openly admit and confirm this fact. The system will allow you to produce MULTIPLE copies of the same property. I dare you to request removal of same - Alice's spiral down the tree would be an easier and definitely more productive obstacle course. Just a complete joke. Bureaucratic joke. It seems to have been designed with endless time wasting in mind. Stay away, you're better off with AirBnb, VRBO, heck, even your well-meaning cousins and friends! Not worth the effort or the trouble.

Dishonest site giving unfair discount without any reasons I cancelled my account today as I was given a lower discount rate than my wife who was on a lower Genius tier. Customer support for this company is the worst I have ever experienced. Did not bother fixing anything. Don't understand why big companies keep using these pointless call centres which fulfill no purpose whatsoever. Stay away from this company whenever possible…

Terrible terrible. Had to cancel a flight in oct 2021 the night before. Hospital emergency. Was told by booking get back 200 plus on each ticket a voucher would come. None have been calling. All time. Finally today that said no refund. They are cheats

1. Room that costs below 900 ILS (in direct reservation form hotel) costed me 1423 NIS via booking.com.
2. Their customer service does not allow to complain about any issue, just view the order details or contact the hotel.

If you are thinking of using Booking.com then think carefully. Hotel prices are higher than the open market. Customer Service is appalling, 2 weeks in and I am still chasing for a refund after changing hotels in Istanbul due to bad treatment, second one not booked through Booking.com. Cancellation is more challenging than a hike on a Saturday. The "genius level" is a scam, no matter how many times you book, you get nothing other than "you are one step away from loyalty". Prefer direct hotel booking or TripAdvisor at least you know what you're getting.

Our host cancled booking at 3:00 PM when we were at the gate of apartment. We made 6 times international call to booking.com customer executive and waited 4 hours but no response from them where i was there regular customer with genius level-3 if I get such service i wonder of normal bookings
Very dissatisfied service
Never opted for bow