Booking.comReviews 4,265

I'm a property owner who listed my property with Booking.com. Waste of time. I've spent 10+ hours on the phone in the last year dealing with issues associated with 5 reservations, no shows, fraudulent bookings, etc. They're very polite, but transfer you several times, have bad connections, tell you they'll call back (part of security procedure) and the call doesn't connect, some reps don't know what they're doing (lack of training), and screwed me out of $1103. One night I had to call them five times and got bounced around endlessly, having to explain my story again and again. They don't accept payments for the 1st three bookings, they make you accept it, which left me with two no shows and not getting paid $5046.

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES

Booking.com seems great when you are booking a reservation.
Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone...the Philippine customer service NEVER RESOLVED A PROBLEM

As a former resident of the Philippines, I have had this experience countless times.They speak the Queens English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs...so they leave you on hold... and never return.( Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE.
Cheap labor in Philippines = horrible customer service.

I am spending 3 weeks in Italy and booked most of my hotels with Booking.
One vendor( an apartment in COMO) has not responded to me in over one month. I escalated this to customer service on 3 occasions...hours on the phone...no resolution and their own vendor DOES NOT RESPOND TO BOOKING.COM
Yet they ( the vendor) have taken my almost $1,000.
Would you feel comfortable arriving in a foreign country... wondering if someone will allow you into their apartment? This is unconscionable behavior.

This is NOT CUSTOMER SERVICE
I am planning on canceling all my hotels and re book with EXPEDIA

Would you want to give your money to a company that doesnt really care about helping you...the customer?

Excellent, a little exaggerated in the descriptions, particularly with the demand for the reservation at the moment. Checkout was simple because the location was, for once, even better than expected and the payment had already been transferred.

Trustpilot reviews

Looks like you're in the United Kingdom. Go to the British Trustpilot site

Thanks for your review!

Booking.com

Your review is pending.Read more

Jon Budworth
1 review
GB
Rated 1 out of 5 stars
Never again will I book with them
I arrived in Valencia yesterday, A trip I've been looking forward to since last August. I made sure I booked early as I knew I was going to attend one of the busiest and important festivals in the Valencian calendar. Great! I spent ages deciding on where to stay and agreed to the price that I new was to be taken from my account.

Imagine the shock yesterday to arrive in Valencia to be told by the hotel that the booking had been cancelled by booking.com TWO days prior to my arrival? No missed phone calls, Voicemails, texts to alert me to any issues with the transcation. I went into an absolute panic when told that it was unlikely that I would find anywhere to stay centrally and, a quick checked showed thst any left would cost at least 50% more. I cried. I'm here for a week with nowhere to stay I thought. I ended up finding somewhere buts it's pretty grotty and expensive. I'm trying not to let it spoil my week but I can't pretend I'm not disappointed and upset.
Booking.com in a app text response, say an email was sent out regarding a problem with my card details. I have not received this email because, if I had I would have acted upon it. Why does the customer service not extend to a call? Voicemail or text?
For them, my booking is just a failed transaction, for me, it's far more. This is my abroad holiday this year which I have saved and looked forward to for so long. They have even 'thanked me for my booking' well 'thank you for ruining my trip '. I will always book direct as much as possible as I will never trust them again.

Date of experience: March 13,2024

Taxi failed to collect us at Athens Airport on 30th August 2023 and since that time have spent over six months of exchanging emails. During that time have been promised refund on over six occasions but without result. They now say it is the fault of the hotel who should refund. The hotel disagree of course. Unfortunately it is only now that I see that Booking.com, has an average of only ONE STAR. There is no facility here to award less than one star otherwise I would be giving zero as they deserve. Looks like I will be losing this refund but I wont be caught twice. I will never use this company again for any service they 'provide'. They do not address any complaints and continue to fob you off till such time as you lose patience and let them keep your money. I also note that, of course, they do not respond to reviews. I wonder why?

Avoid buying any flight *******@bookingcom at all costs. Especially their flexi ticket which they don't support and is a literal scam!
We tried to get a flight change for 5 days, eight calls, the flight times came and went, while they promised to call back in 3 hrs every time. Never a call came!
Left stranded overseas, our only option was to buy a completely new ticket direct from an airline company.
To top it off, their online complaints form is broken on both chrome and edge.

My car rental for Bangkok, Thailand update. Booking.com instead of issued me refund or credit for booking that I didn't get. Booking.com sent me an email receipt showed the full amount that I paid as canceled fees. Never in my life heard of this...WTF! Do not use Booking.com if you ask me. Scammer!

Trust me, if I could, I would leave less than a one-star review. Booking.com is a scam. I booked a reservation for a birthday trip to Orlando at the beginning of February. The reservation was for 2 days at a hotel near Universal, and ultimately, I only stayed one night due to a bed bug infestation that resulted in full-body bites all over my and my husband's body. It is over a month later, and I have been unable to receive a refund from Booking.com because they repeatedly hang up every time I call. They obviously flagged my information because I have also tried calling from different numbers and still am hung up on. I even reached out to the hotel and spoke to their manager and received an invoice with a voided amount so I may be refunded. Booking.com refuses to refund me, so they are essentially stealing money that does not belong to them. As I mentioned earlier, it has been over a month since my stay at the hotel. I have not been refunded, and I am still recovering from the injuries sustained during my stay (I have had to seek medical attention). I will be seeking legal action because clearly, this company is a scam and does care about its customers, and I deserve to be compensated for the physical and emotional distress I have experienced. Please do not book with them.

I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the car was not available anymore. I had to pay more than double the agreed price again in order to get another car.
I find this totally unacceptable: when paying for a service in advance, that service should be unconditionally available to you. It was not a simple reservation, the full price was already paid.
Booking.com refuses to refund the additional amount I had to pay, and the customer support is terrible: communication is over email and every time a different person replies (so far about 10).

Don't even think about itI booked an internal flight with booking.com from Cairns to Gove to attend the Garma festival. I got a booking and PIN number and $2700 went out of my account/. Once I had secured these flights I booked Garma ($6000) and return Flights Melbourne to Cairns. Later that day I went to print the paperwork for all bookings but after 6 hours of emailing and calling I was told I had no flight booking and knew nothing about it. They still have my $2700. Apparently despite knowing nothing about my booking (booking number and PIN number aside) they felt justified in taking my money. It will 10 days for them to return the money for the booking they know nothing about and we have no internal flights to get to the Garma festival so will probably forfeit those tickets as well. They have no customer service. I just kept getting the same email asking for confirmation and PIN number and then a reply saying there is no such booking. Thanks for wasting my day and my money, booking.com

We booked an apartment in Riyadh for this Leap 2024 2 weeks back and the owner of that apartment sent us an Arabic message at 1 a.m. the same day we were traveling in order to cancel the booking. We didnt see the message until early morning when we had to leave from Khober to Riyadh. Luckily, we called the owner to ask about the location and he said to cancel. He cut the call our face one hour in the middle of our journey and he sent us a message to cancel again. We called booking.com but the local number only spoke Arabic and the international call cost extra. We called the international number after one hour of holding and talking and they gave us new locations. We changed our check-in time to 8-9pm and went to the leap 2024 event afterward. Whenever we called the owner of the new apartment, he didnt pick up. I texted him on Whatsapp and all that, but he still didntt answer. Somehow we got to his apartment, but he didnt answer. We talked to the caretaker there, and he called his owner, who told us this wasnt that place. We showed him the pictures of the apartment, but he lied to us. We called booking.com, and they made us wait an hour, and they tried to call the owner. They told us that they would call back in 30 mins after 1 hr we called then again they tried to act like they can,t hear us after 5-6 calls and a phone bill of 300$. We decided to leave that place booking.com dashed us over worst fing website to book any thing plus zero support. Even if ur life is in danger they will act like they cant hear you what so ever on the call, also we tried to call from multiple phones after we gave them confirmation code they acted that they cant hear us. Please be care full dont book from booking.com

In hatta dubai if you book any property through booking.com they will not take calls and if you go directly they will beat you mainly hatta rayol rooms
Be careful don't book through booking.com
For safety

Don't EVER! Book with booking.com!
I tried to book a flight
I book the flight. It charges my credit card. Then the app says that package is no longer available. The new price will be a couple hundred bucks more. I'm annoyed, but whatever. I have to go. I book that one. It charged my card for the FULL amount of the new booking. They issue a refund for the first booking, but it takes 3-5 business days.
I call customer support. Very nice person, but couldn't help me in the least. I ask for a manager or someone who could help. She tells me that she can put me on a waitlist to speak to a supervisor. The estimated wait time is 72hrs.
Incredible.
NEVER EVER AGAIN YOU SHADY MF's

"I'm extremely disappointed with the experience I had with (booking.com) and their car rental service in Dubai. Despite paying for the service through their platform, they are refusing to provide an invoice, which is unacceptable. Initially, their customer care team promised an invoice, but now they're denying responsibility. It seems like a deliberate attempt to avoid paying taxes. I'm left with no choice but to raise my voice online to get their attention and resolve this issue. I urge (booking.com) to take responsibility and provide the necessary invoice for the service I paid for. Simple solution: issue the invoice, take responsibility, and ensure transparency in your business practices."

Cancellation policy "free until 1 day prior to stay". Rep refused ID was rude cursed and said we had to buy Booking.com ppd giftcard to cancel? Fraud?

Natural Bridge Hotel, Trademark Collection by Wyndham through Booking.com
🛄 Thanks! Your booking is confirmed at Natural Bridge Hotel, Trademark Collection by Wyndham
PERSONAL
Natural Bridge Hotel, Trademark Collection by Wyndham
Mar 22–25
Check in
Mar 22,4:00 PM
Check out
Mar 25
Duration of stay
3 nights
Address
15 Appledore Lane, Natural Bridge, *******, United States of America
Confirmation number
*******237
Modify reservation

I emailed in regards to booking.com overpricing hotel room that I booked in comparison to hotel price. I could not cancel as was less than 24 hours and the hotel had no manager on site. She said there room prices were cheaper than booking.com.

I tried contacting booking.com via app but it wouldn't let me send a message, I sent many emails but bots just kept responding asking me to send same information and when I rang I had to ring outside country number but was on hold for ages. Absolute shocking customer and I have booked all my stays through booking.com for years, even have Genius 2 but would be reluctant to book with them again!

I booked through booking.com and 5 days later cancelled due to an unexpected situation. The hotel agreed to allow the cancellation without penalty. Booking.com refused to accept the cancellation since they claimed that the hotel never contacted them. The hotel service manager and hotel manager, who I spoke to over the phone both verified that they contacted booking.com and agreed to allow the cancellation. Despite repeated calls and emails to Booking.com, they continue to deny any communication with the hotel. Booking.com is currently holding hostage 700 dollars of my money and absolutely refuse any knowledge of a cancellation. I have a cancellation number issued by the hotel. Booking.com may not be a complete scam but they sure appear to be. I have contacted my credit card company and if that doesn't work I will contact my state attorney general. I feel victimized. I will never deal with again.

No customer service - only bots. And I'm an actual host. I NEVER RECEIVE ANY SUPPORT FROM BOOKING.COM. HORRIBLE HORRIBLE WEBSITE WITH LOW QUALITY GUESTS.