Booking.com

This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.

My wife book a hotel room and Maple Grove mn. I paid Booking. Com but was required to pay another 100.00 deposit before I could get my room. They also advertise pet friendly and they are not. I will never recommend using a company that lies on their website and does not keep up with hotel policies.

Absolute trash. If things go smooth for you, then good for you. But when incidents happen, they will not protect you. We booked an accommodation named Hotel De Bern in Nice. The hotel is basically a money trap. They will set you up with broken facilities to scam the deposit. But whatever you do, they will not return the deposit anyway, and Booking.com protects them. Booking.com even removed the chat history between the hotel and I to cover it up.

Recently, I asked one of my friend who works in the hospitality segment. She confirmed that Booking.com will never cover the money lost or take any action to protect customers. They will tell their support agents to keep customers on hold, fail promise and lie until their customers give up.

Never ever use booking.com for your own sake. I will spread this information to every review platform until the last day of Booking.com

Booking.com is a rip off. Please do not waste your money because you cannot get refund or change any reservations through this third-party company. I end up paying over $1000 for a hotel room in Las Vegas that was booked through booking.com needed to change my reservations and I could not change or cancel.

Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.

Bookings.com lost my reservation less than a week before the bachelor party I am throwing for the Groom to be. They offered no compensation to me even though the new rate was much higher than the price I previously paid for. I spoke to customer service for over an hour with no resolutions. I was very courteous, all I wanted was the rooms I paid in full for. Their "relocation" process is sketchy and do not trust the hotels they try to put you in. This website should be flagged for fraud and not trusted for important events. I did not know this going in.

I have 3 times experience of non payment of my cancelled tickets. No one response and their customer care is in a different country. They have auto replays and real cheaters. Please do not book tickets here and invite troubles.

Booked a preset tent through booking.com, 5 days props to the trip. The same day I found the actual site for the preset tents, which were almost $20 less per night for the same exact accommodation. I immediately reached out to booking.com who delayed response, until after my trip was over. Went back and forth with them for the entire trip, provided all information only for them to delay until my trip was over then claim that as the reason they would not honor their own policy.

Rented a 3 bedroom suite in Hollywood Florida for sisters reunion. We were confirmed 3 king bed. Got there and had 1 king bed and 2 twin bed. Call booking.com and was hung up on three time when I explained the situation…. False advertising on there site and zero customer service. No help and refused to attempt to solve.

In years past, free cancellation was seamless, but in my recent two cases, the neither the website or app worked. Customer Care number tried to refer me to the hotel who then referred me back to Booking.com. Booking then verbally assured cancellation, but did not follow through - I was stuck with a $99 bill for a room I didn't use. Neither the hotel chain nor Booking.com will make good, though they verbally acknowledge not my fault. I suggest shopping through this site but booking directly with hotels.

Scam!
Lot of fake reviews on Google for most of hotels in Delhi. This hotel is also one of them. Completely shady and Booking.com does not care as long as they get money to support these businesses.

I booked the room using booking.com. While checked in, they charged far more and I would get official invoice from Booking.com but still have not received anything else. This hotel is a scammer. It's been a day I checked out but not received any invoice. Feels very shady.

Contacted the booking.com customer care but they don't care. Waste of time, money and trust.

Horrible and frustrating experience. I don't see the point of booking through them. They cannot cancel or change your reservation….you have to go directly to the flight, hotel, etc. Customer service is difficult to reach and unhelpful. Booking through this site is pointless.
Seems like a scam that they take money but don't provide any service.

I put the wrong date in a hotel booking and called booking.com within 2 minutes of entering the reservation. They insisted that the cancellation fee would be payable if I cancelled. Even after the property agreed to waive the cancellation fee (3 full nights charge), booking.com refused to cancel without the full cancellation fee. It took 2 days of phone calls, messages, texts before they finally agreed. It's hard to imagine a business that is so greedy, so downright nasty, they would insist on collecting a $550 cancellation fee for a mistake that I tried to correct within 2 minutes! I will certainly never deal with them again.

We have used booking.com for several years, but I can no longer recommend them. We were quoted a room with a genius discount. The web site gave us the full price for the room and we accepted it. The price we were billed, however, did not include the discount. We contacted customer service - and after being transferred to 3 or 4 representatives - over the course of several hours - we were told that they were under no obligation to honor the quoted price. They also refused to give us an email to contact any company official. It feels like a bait and switch.

We have used Booking.com for hotels for over 5 years all over the world. Last year I would've given them a 5 star review, but I never had to deal with their customer service. I booked my first flight with Booking.com this year, and when the airlines changed the flight, Booking never informed us. We are losing money on non-refundable hotels (also booked through Booking) & busses, and Booking.com will not do anything to make up for their mistake. They're customer service is useless and not accommodating.

Is it fraud to charge for cancelled bookings with free cancellation on credit cards deleted on my profile using an old email address previously deleted months earlier? That's what booking.com did to me.

I booked a room 9/28. I get to the hotel on 10/7. The girl in the front says oh we don't have a room. Try up the street or call booking.com. It is now 11/9. After being told my $90.59 would be credited in 7-10 business days. They have hung up on me counting now 7 times. This is ridiculous and reaching out to my lawyer on retainer.

We booked a 4 star hotel in Scotland. Turned out to be a dump with black mold and bed bugs. We left in the morning and for 10 days now can't get out money back. Hotel is refusing to refund and Booking.com is doing nothing. We can't force them to refund they tell me. They defend the hotel and don't give a damn about the customers. Wrongfully so, it's customers who make their profits, not hotels. Without customers satisfaction those hotels are worth nothing to Booking.com. Half the the reviews are fake and nobody cares. I will think twice now before I use Booing.com again.