Booking.com

I regretted using booking.com and I never do it again. First of all they support the merchant not the customer. In my trip I tried to cancel few reservation but still fighting for the refund. In one area says call this number which is an international call and I had to buy a calling card to call yet I was on hold until my minutes run out. Cost me $20 for nothing. It looks good but when you are in a trouble, you are on your own.

Just call the hotels directly, it's safer and you'll receive better rates. I paid to book and hotel and even if everything seemed to work on the Booking.com website, no reservation was ever made due to an internal error@ Booking.com. Customer Care told me they would refund me in 7 to 12 working days... more than 1 month later I still haven't received my money back... Probably I will never get it back. I will just delete my Booking profile and use the website to find hotels that i will call directly instead.

What a waste of money! I could have gotten that jail cell off a room for $100 less/ night. The pictures were misleading. The description was misleading. We would have had a better time if we had stayed home. Booking.com robbed us!

We were given a tiny cell with no view, just a walk way of random people looking into our window.
I'm not sure why this always happens to us. I imagine having a fancy drink on a roof top and I get a glass of sink water and a jail cell.

I rented a car through one of their affiliates, rentalcars.com. When I got to the desk at Thrifty, they said the reservation had been cancelled weeks ago and they would not recognize my voucher. Booking.com simply refuses to acknowledge their mistake and reimburse my money. Nobody in customer service responds.

I am unable to use their customer service website to leave a message regarding my promised (by the property) partial refund. It has been 28 days. They are blaming it on the property. I'm getting ready to dispute the charge because there is no reason it should take this long. When you go to booking.com/help, all it tells you is you don't have any messages but it will not let you write a new message. It takes 20 or so minutes to reach anyone by telephone since you cannot connect to live chat even though they claim to have it. When you reach someone, they are at a call center somewhere with a pretty thick and sometimes hard to understand accent, and they tell you they're waiting for an email from the property and it seems to me if I can't write them a message, probably the property also can't and that's why. And they expect you to finally give up and go away without a refund.

Absolutely disgusting unprofessional…
Absolutely disgusting unprofessional company, leaving two people one being disabled without somewhere to stay. Property was dirty, sewage gushing out, door to building had been vandalised would not lock or close, large industrial bins outside with rats running over them and three flights of stairs I could not get my partner up. Customer care told me I should ask people passing by to help carry my partner up the stairs how degrading, explained we could not afford another accommodation and had travelled 6 hrs they said there was nothing they could do, none of us could get hold of the homemaker after trying around 40 times and customer care were useless absolutely devastated and distressed by the whole experience and situation we had to drive home and had no holiday or celebration of my partners birthday very upsetting, they made no reasonable adjustments for disabled person and did not care so not use ever.

Used them for years but not anymore.
Made an honest mistake by somehow booking the wrong dates for a weekend break.
Cancelled the dates 10 weeks prior to the booked dates and was refunded £10 from a £91 booking. Cancellation fee £81.
So be aware when things go wrong they don't give a $#*!, they just want your money.

Just cheating! I had booking 2 weeks a go,and from day after i try to cancel it i can't! Clearly just cheating customer! And they ask me to contact hotel that i book it from booking.com.when i call they said you have to contact booking.com! They play with me more than 10 days and no cancelation!

I rented a car with insurance for my husband on Booking.com and when he got to his destination there was no record of his rental. My husband had to rent a car again so we paid for the car twice, and now our credit card is fighting with them to have the original Booking.com charge taken off (because there was no car resulting from that charge). I had printed out the section on what he'd need and he had all his documents in order to rent the car when he got to his destination. This is the first time we used Booking.com and it will be the last. BUYER BEWARE. There are plenty of other sites to purchase trips on. STAY AWAY from Booking.com.

I changed a reservation from May to April of this year. My card was still charged for the May stay and I have submitted the requested documentation 4 times and they keep giving me the same response, submit your documents. Either they don't know how to check their drop boxes or their system is broke-either way I won't be using them again and I travel every year. I've asked for a supervisor contact info and its the same thing...submit your documents...

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and matter-of-factly told me I would not be supposed to check in tomorrow. When I complained to Booking.com, they made him change it back, but then I asked them again to cancel and they still declined, even having understood what kind of a host they were dealing with. I felt like I fell a victim to some gang conspiring against me. Conclusion: client satisfaction means NOTHING to Booking.com!

The worst experience renting a car in Europe! I followed voucher instructions, went to pick-up location and called the agency number. After almost an hour of waiting and calling with no answer, I contacted the US Booking.com Customer Service which was helpless. I had no choice, rented the car through another agency and requested the refund.
After two months and several emails and calls, Booking come refunded only 25% of my payment!
For a service that was NEVER provided! Well, never again Booking.com!

Booking.com overcharged me for a 1-night stay at a hotel by over $400. Upon calling the hotel, they gave me the runaround and told me to contact Booking.com. Getting a hold of someone at Booking.com was not easy as they were requiring confirmation numbers and PIN numbers I no longer had access to, so I had to dispute the charges through my credit card company. What an absolute sham. Let your friends and family know. Do NOT use this "service" unless you like burning your money.

I rented a place with my family, under the impression that they were renting a decent room, based on a false advertisement allowed by Booking.com. I tried to contact the owner to request the change, the cancellation, but it is not possible. There are contact details on the Booking.com website that no one answers. I tried to get at least a partial refund and booking.com is useless. TERRIBLE customer service, they only send automated excuses designed by the marketing department. Will avoid using them again.

Do NOT use booking.com. I booked a room through this company to attend an event in town, the event was cancelled, I contacted the hotel, and they said I could cancel no problem and I would not be charged. However, booking.com is still trying to charge but but at the same time they're claiming it isn't THEM charging me, it's the hotel even though the hotel said don't worry, no charge. I have no idea if I'm going to be charged, and there's no way on the booking.com site to contact them. Everything that seems like reaching out to customer service is a dead end or an error message that says "your help center time has expired." the only real messages go to the hotel, which I have already spoken with several times and I feel like I'm now annoying them.

Seriously don't use. The worst customer service I've ever experienced, even blatantly cutting you off so you have to go through the painful automated menu, several times.
Will never use again, guaranteed.

Booking.com advertises "free cancellation on most stays" but the platform allows properties to display misleading fees during your search. I booked a stay with Vacasa through Booking.com, and was charged 574.97 CAD instead of the advertised 258 CAD due to misleading fees. When I requested a refund, it was denied and I was charged an additional 291 CAD cancellation fee. The worst part is that Booking.com refuses to take responsibility for what happens on their platform, and their customer service is nonexistent. Don't trust Booking.com to protect you from deceptive practices by their partner properties.

Have had nothing but trouble since we listed. Our telephone number is correct in the system, but they can never get through to our number with verifications to get into Extranet…either by text or on the phone. Have to verify ourselves 3 times a day and the only method is to phone them each time, spending at least 20 minutes per call. I don't have the time to waste. Was given an email address: *******@booking.com, but the only reply I receive is to go into extranet and complain there - which is the main source of my problem!

Please do not use this website, it's only when something goes wrong that you really find out what a company is like! Booked a hotel in London only to find that it was nothing short of a slum, contacted Booking.com minutes after we arrived to inform them that we could not stay here. I am still trying to get a refund.

Booking promised a free cancellation by a specified date. I cancelled a day before that and was informed "not to worry sir, I already cancelled" but they didn't. Now booking says they won't cancel without hotel agreeing but the hotel NEVER answers the phone for them or me. So it is a giant game!

I have plead with them and they talk over me, tell me I am a bad person that just needs to take it east. They tell me they have no supervisors for my unimportant problem. They tell me that I didn't cancel. A bunch of unprofessional people. Terrible customer service. Would never do business with again!

I will be pursuing further recourse against this company for their behavior. Companies like this should not exist.

Took my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in.

I had some last minute travel plans cancellations due to my passport was expiring 3 days before 6 month requirement so JetBlue did not let me check in for the flight, when u book they don't charge the card but then the property send u email asking for payment in full 10 days before they don't tell u if u cancel even before your check in u will lose all the money you paid for reservations. But they won't give you money back be aware of that

Very bad! A day before checking-in, we received an email saying that it was an issue when booking and now the price is more than double!
I dont like to advertise but Airbnb is much more professional than Booking.com. TO AVOID!