Booking.comReviews 4,262

Avoid buying any flight *******@bookingcom at all costs. Especially their flexi ticket which they don't support and is a literal scam!
We tried to get a flight change for 5 days, eight calls, the flight times came and went, while they promised to call back in 3 hrs every time. Never a call came!
Left stranded overseas, our only option was to buy a completely new ticket direct from an airline company.
To top it off, their online complaints form is broken on both chrome and edge.

My car rental for Bangkok, Thailand update. Booking.com instead of issued me refund or credit for booking that I didn't get. Booking.com sent me an email receipt showed the full amount that I paid as canceled fees. Never in my life heard of this...WTF! Do not use Booking.com if you ask me. Scammer!

Trust me, if I could, I would leave less than a one-star review. Booking.com is a scam. I booked a reservation for a birthday trip to Orlando at the beginning of February. The reservation was for 2 days at a hotel near Universal, and ultimately, I only stayed one night due to a bed bug infestation that resulted in full-body bites all over my and my husband's body. It is over a month later, and I have been unable to receive a refund from Booking.com because they repeatedly hang up every time I call. They obviously flagged my information because I have also tried calling from different numbers and still am hung up on. I even reached out to the hotel and spoke to their manager and received an invoice with a voided amount so I may be refunded. Booking.com refuses to refund me, so they are essentially stealing money that does not belong to them. As I mentioned earlier, it has been over a month since my stay at the hotel. I have not been refunded, and I am still recovering from the injuries sustained during my stay (I have had to seek medical attention). I will be seeking legal action because clearly, this company is a scam and does care about its customers, and I deserve to be compensated for the physical and emotional distress I have experienced. Please do not book with them.

I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the car was not available anymore. I had to pay more than double the agreed price again in order to get another car.
I find this totally unacceptable: when paying for a service in advance, that service should be unconditionally available to you. It was not a simple reservation, the full price was already paid.
Booking.com refuses to refund the additional amount I had to pay, and the customer support is terrible: communication is over email and every time a different person replies (so far about 10).

Don't even think about itI booked an internal flight with booking.com from Cairns to Gove to attend the Garma festival. I got a booking and PIN number and $2700 went out of my account/. Once I had secured these flights I booked Garma ($6000) and return Flights Melbourne to Cairns. Later that day I went to print the paperwork for all bookings but after 6 hours of emailing and calling I was told I had no flight booking and knew nothing about it. They still have my $2700. Apparently despite knowing nothing about my booking (booking number and PIN number aside) they felt justified in taking my money. It will 10 days for them to return the money for the booking they know nothing about and we have no internal flights to get to the Garma festival so will probably forfeit those tickets as well. They have no customer service. I just kept getting the same email asking for confirmation and PIN number and then a reply saying there is no such booking. Thanks for wasting my day and my money, booking.com

We booked an apartment in Riyadh for this Leap 2024 2 weeks back and the owner of that apartment sent us an Arabic message at 1 a.m. the same day we were traveling in order to cancel the booking. We didnt see the message until early morning when we had to leave from Khober to Riyadh. Luckily, we called the owner to ask about the location and he said to cancel. He cut the call our face one hour in the middle of our journey and he sent us a message to cancel again. We called booking.com but the local number only spoke Arabic and the international call cost extra. We called the international number after one hour of holding and talking and they gave us new locations. We changed our check-in time to 8-9pm and went to the leap 2024 event afterward. Whenever we called the owner of the new apartment, he didnt pick up. I texted him on Whatsapp and all that, but he still didntt answer. Somehow we got to his apartment, but he didnt answer. We talked to the caretaker there, and he called his owner, who told us this wasnt that place. We showed him the pictures of the apartment, but he lied to us. We called booking.com, and they made us wait an hour, and they tried to call the owner. They told us that they would call back in 30 mins after 1 hr we called then again they tried to act like they can,t hear us after 5-6 calls and a phone bill of 300$. We decided to leave that place booking.com dashed us over worst fing website to book any thing plus zero support. Even if ur life is in danger they will act like they cant hear you what so ever on the call, also we tried to call from multiple phones after we gave them confirmation code they acted that they cant hear us. Please be care full dont book from booking.com

In hatta dubai if you book any property through booking.com they will not take calls and if you go directly they will beat you mainly hatta rayol rooms
Be careful don't book through booking.com
For safety

Don't EVER! Book with booking.com!
I tried to book a flight
I book the flight. It charges my credit card. Then the app says that package is no longer available. The new price will be a couple hundred bucks more. I'm annoyed, but whatever. I have to go. I book that one. It charged my card for the FULL amount of the new booking. They issue a refund for the first booking, but it takes 3-5 business days.
I call customer support. Very nice person, but couldn't help me in the least. I ask for a manager or someone who could help. She tells me that she can put me on a waitlist to speak to a supervisor. The estimated wait time is 72hrs.
Incredible.
NEVER EVER AGAIN YOU SHADY MF's

"I'm extremely disappointed with the experience I had with (booking.com) and their car rental service in Dubai. Despite paying for the service through their platform, they are refusing to provide an invoice, which is unacceptable. Initially, their customer care team promised an invoice, but now they're denying responsibility. It seems like a deliberate attempt to avoid paying taxes. I'm left with no choice but to raise my voice online to get their attention and resolve this issue. I urge (booking.com) to take responsibility and provide the necessary invoice for the service I paid for. Simple solution: issue the invoice, take responsibility, and ensure transparency in your business practices."

Cancellation policy "free until 1 day prior to stay". Rep refused ID was rude cursed and said we had to buy Booking.com ppd giftcard to cancel? Fraud?

Natural Bridge Hotel, Trademark Collection by Wyndham through Booking.com
🛄 Thanks! Your booking is confirmed at Natural Bridge Hotel, Trademark Collection by Wyndham
PERSONAL
Natural Bridge Hotel, Trademark Collection by Wyndham
Mar 22–25
Check in
Mar 22,4:00 PM
Check out
Mar 25
Duration of stay
3 nights
Address
15 Appledore Lane, Natural Bridge, *******, United States of America
Confirmation number
*******237
Modify reservation

I emailed in regards to booking.com overpricing hotel room that I booked in comparison to hotel price. I could not cancel as was less than 24 hours and the hotel had no manager on site. She said there room prices were cheaper than booking.com.

I tried contacting booking.com via app but it wouldn't let me send a message, I sent many emails but bots just kept responding asking me to send same information and when I rang I had to ring outside country number but was on hold for ages. Absolute shocking customer and I have booked all my stays through booking.com for years, even have Genius 2 but would be reluctant to book with them again!

I booked through booking.com and 5 days later cancelled due to an unexpected situation. The hotel agreed to allow the cancellation without penalty. Booking.com refused to accept the cancellation since they claimed that the hotel never contacted them. The hotel service manager and hotel manager, who I spoke to over the phone both verified that they contacted booking.com and agreed to allow the cancellation. Despite repeated calls and emails to Booking.com, they continue to deny any communication with the hotel. Booking.com is currently holding hostage 700 dollars of my money and absolutely refuse any knowledge of a cancellation. I have a cancellation number issued by the hotel. Booking.com may not be a complete scam but they sure appear to be. I have contacted my credit card company and if that doesn't work I will contact my state attorney general. I feel victimized. I will never deal with again.

No customer service - only bots. And I'm an actual host. I NEVER RECEIVE ANY SUPPORT FROM BOOKING.COM. HORRIBLE HORRIBLE WEBSITE WITH LOW QUALITY GUESTS.

This a $#*! site. I am a Loyalty me.ber,but everyti. E I want to signing I am given a new profile. $#*!in crooked $#*!s.

I greatly lament not reading the reviews before renting a car through Booking.com. When searching for a car at JFK, they offered a great price through Hertz, but when I attempted to book the site said the car/rate was not available as posted. I shut down the browser and tried again, this time with a different car. The booking went through. Then today I see they charged me TWICE - once for the 'unavailable' car and then again for the new booking. I called and they charged me $89 to cancel one of the bookings, this less than 24 hours after my first attempt. When I protested the double charge due to their website problem, they were not responsive and would not put me through to a supervisor. The absolute worst experience ever for an agency like this.

Disappointing Experience - Unfulfilled Booking and No Refund

I regret to share my disappointing experience with Booking.com regarding a reservation I made for an Oyo hotel in Mumbai. Despite making a reservation and paying half of the total amount in advance, I encountered a significant issue upon arrival.
Upon reaching the hotel, I was informed that the booked room was unavailable and that I could secure a room by paying an additional Rs. 1000 beyond the originally listed price on Booking.com. This unexpected demand was both distressing and unprofessional.
Despite raising this concern with the hotel staff, I was met with indifference and no resolution was offered. To exacerbate matters, I've reached out to Booking.com's customer care twice over the past three months, yet regrettably, no action has been taken to rectify the situation or refund my money.

My sincere advice to future guests is to exercise caution when using Booking.com. It appears that their booking system does not guarantee room availability, and the lack of responsiveness to customer concerns is disheartening. I strongly recommend calling and confirming reservations directly with the hotel to avoid unforeseen complications.

Date of experience: December 15,2023

Without my consent, Booking.com gave my credit card to a vendor, who charged me, without me even staying at the property. 10 phone calls later after hours and hours with the agents, booking.com keeps finding excuses not to return my money

I recently had an extraordinary experience with Booking.com's Transport Department, all thanks to a wonderful individual named Isah. Facing unexpected delays with my flight, I found myself in a bit of a predicament regarding my taxi booking. It was during this stressful time that Isah stepped in, not just as a representative, but as a beacon of support and understanding.

From the moment I reached out, Isah was there to calm my nerves, reassuring me that I was in safe hands. He went above and beyond to accommodate my situation, ensuring that my taxi booking was rescheduled seamlessly amidst the chaos of travel hiccups. His empathy, professionalism, and unwavering dedication to helping me navigate through these difficulties were nothing short of remarkable.

Isah's exceptional service and the assurance that "he will do whatever he can to help" truly set a new standard for customer care. It's rare to encounter someone so committed to the well-being and satisfaction of customers. This experience not only alleviated my stress but also reinforced my trust in Booking.com's services.

To Isah and the entire Transport Department at Booking.com: thank you for turning a potentially disruptive travel setback into a testament to outstanding customer service. Your efforts are sincerely appreciated, and I look forward to relying on your services in my future travels. Isah, you are a true asset to your team, and your dedication deserves the highest praise.