Booking.comReviews 4,273

We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com
Worse customer service

I've been trying to get my money back from booking.com cancelation for the longest time ever. The amount of over 500$ has been taken out of my "wallet" and never returned! Customer service is fully automated, which means you never get to speak with an actual person. All emails are answered by an automated service as well. DO NOT BOOK THROUGH booking.com! Go to hotels directly or airbnb.

Car hire company cancelled the booking due to an authorisation issue, then booking.com refused to refund the cancellation and tried to claim it was due to customer issue - late pick up. Europcar confirmed that had nothing to do with the cancellation, but booking.com claimed since it said in their own (not europcars) terms and conditions that you must arrive early for bookings the entire charge for the hire was forfeit.

When booking.com was contacted to resolve the issue, the first web chat agent claimed they would offer a refund as a gesture of good will only if a new booking was made, again with a europcar company - which was asking for another issue. After 2 hours passed with numerous errors and mistakes from the agent, when a request to be transferred to a supervisor it was claimed at one point that they dont have supervisors, then that a supervisor could only be contacted if the europcar branch could confirm the actual reason for the cancellation. Finally the agent terminated the chat without responding to the last request for a supervisor. A second agent was connected to who flat refused to pass to a supervisor.

Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you can not. 10 seconds after you press the enter key. Non changable, non refundable is the options. Had to did through there menu to find options. Missleading!

Needed some help from customer service and flexibility. Got neither. Use someone else if you need help..

I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via Booking.com. The main reason for choosing this hotel was the offer of an airport taxi to the hotel if the booking was over £180. I emailed the hotel on 28/03/2024 to ask about this service and initially was told that it could be organized and that it was free. I subsequently received another message from the hotel on 31/03/28 that a transfer (to the hotel) was NOT possible.
I have, therefore, today (05/04/2024) contacted Booking.com for them sort the transfer to be told by the agent I cannot get the free service as it is only 2 days till check-in. What? I have gone back to the booking page of Booking.com for the Rio Design Copacabana Hotel and can see that the offer is still available and cannot find anywhere that there is a time limit for booking the taxi.
I can only conclude that the free airport taxi offer is a scam. Moral of this review: Do Not Use Booking.com

Most hotels I use hate booking.com because they manipulate rates, dates and even refunds. While I find full refunds available from hotels in most curcumstances, booking.com prefers to interfere, deny refund availability and chase away customers. Do not be angry with your hotel when these issues occur, just stop using booking.com

I am so sorry that I didn't look for reviews on booking before actually booking through them. What is being said here is all true. They are greedy, lack care for the customers who book through them, if there are issues they direct you to the homeowners rather than dealing with the issues. I stayed in an apartment booked through them that had bed bugs. One of my kids had an allergic reaction to the bites from them and these bites turned into blisters (thankfully not into an anaphylactic shock). I didn't realize what they were until later and they told me I should have taken pictures of the insects myself and that they "inspected" the property (meaning the owner looked at the matrices). I asked them if any treatment had even been applied for bed bugs in that rental and they had nothing. It's unbelievable and super frustrating. Will never use this site again.

I'm a property owner who listed my property with Booking.com. Waste of time. I've spent 10+ hours on the phone in the last year dealing with issues associated with 5 reservations, no shows, fraudulent bookings, etc. They're very polite, but transfer you several times, have bad connections, tell you they'll call back (part of security procedure) and the call doesn't connect, some reps don't know what they're doing (lack of training), and screwed me out of $1103. One night I had to call them five times and got bounced around endlessly, having to explain my story again and again. They don't accept payments for the 1st three bookings, they make you accept it, which left me with two no shows and not getting paid $5046.

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES

Booking.com seems great when you are booking a reservation.
Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone...the Philippine customer service NEVER RESOLVED A PROBLEM

As a former resident of the Philippines, I have had this experience countless times.They speak the Queens English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs...so they leave you on hold... and never return.( Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE.
Cheap labor in Philippines = horrible customer service.

I am spending 3 weeks in Italy and booked most of my hotels with Booking.
One vendor( an apartment in COMO) has not responded to me in over one month. I escalated this to customer service on 3 occasions...hours on the phone...no resolution and their own vendor DOES NOT RESPOND TO BOOKING.COM
Yet they ( the vendor) have taken my almost $1,000.
Would you feel comfortable arriving in a foreign country... wondering if someone will allow you into their apartment? This is unconscionable behavior.

This is NOT CUSTOMER SERVICE
I am planning on canceling all my hotels and re book with EXPEDIA

Would you want to give your money to a company that doesnt really care about helping you...the customer?

Excellent, a little exaggerated in the descriptions, particularly with the demand for the reservation at the moment. Checkout was simple because the location was, for once, even better than expected and the payment had already been transferred.

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Jon Budworth
1 review
GB
Rated 1 out of 5 stars
Never again will I book with them
I arrived in Valencia yesterday, A trip I've been looking forward to since last August. I made sure I booked early as I knew I was going to attend one of the busiest and important festivals in the Valencian calendar. Great! I spent ages deciding on where to stay and agreed to the price that I new was to be taken from my account.

Imagine the shock yesterday to arrive in Valencia to be told by the hotel that the booking had been cancelled by booking.com TWO days prior to my arrival? No missed phone calls, Voicemails, texts to alert me to any issues with the transcation. I went into an absolute panic when told that it was unlikely that I would find anywhere to stay centrally and, a quick checked showed thst any left would cost at least 50% more. I cried. I'm here for a week with nowhere to stay I thought. I ended up finding somewhere buts it's pretty grotty and expensive. I'm trying not to let it spoil my week but I can't pretend I'm not disappointed and upset.
Booking.com in a app text response, say an email was sent out regarding a problem with my card details. I have not received this email because, if I had I would have acted upon it. Why does the customer service not extend to a call? Voicemail or text?
For them, my booking is just a failed transaction, for me, it's far more. This is my abroad holiday this year which I have saved and looked forward to for so long. They have even 'thanked me for my booking' well 'thank you for ruining my trip '. I will always book direct as much as possible as I will never trust them again.

Date of experience: March 13,2024

Taxi failed to collect us at Athens Airport on 30th August 2023 and since that time have spent over six months of exchanging emails. During that time have been promised refund on over six occasions but without result. They now say it is the fault of the hotel who should refund. The hotel disagree of course. Unfortunately it is only now that I see that Booking.com, has an average of only ONE STAR. There is no facility here to award less than one star otherwise I would be giving zero as they deserve. Looks like I will be losing this refund but I wont be caught twice. I will never use this company again for any service they 'provide'. They do not address any complaints and continue to fob you off till such time as you lose patience and let them keep your money. I also note that, of course, they do not respond to reviews. I wonder why?

Avoid buying any flight *******@bookingcom at all costs. Especially their flexi ticket which they don't support and is a literal scam!
We tried to get a flight change for 5 days, eight calls, the flight times came and went, while they promised to call back in 3 hrs every time. Never a call came!
Left stranded overseas, our only option was to buy a completely new ticket direct from an airline company.
To top it off, their online complaints form is broken on both chrome and edge.

My car rental for Bangkok, Thailand update. Booking.com instead of issued me refund or credit for booking that I didn't get. Booking.com sent me an email receipt showed the full amount that I paid as canceled fees. Never in my life heard of this...WTF! Do not use Booking.com if you ask me. Scammer!

Trust me, if I could, I would leave less than a one-star review. Booking.com is a scam. I booked a reservation for a birthday trip to Orlando at the beginning of February. The reservation was for 2 days at a hotel near Universal, and ultimately, I only stayed one night due to a bed bug infestation that resulted in full-body bites all over my and my husband's body. It is over a month later, and I have been unable to receive a refund from Booking.com because they repeatedly hang up every time I call. They obviously flagged my information because I have also tried calling from different numbers and still am hung up on. I even reached out to the hotel and spoke to their manager and received an invoice with a voided amount so I may be refunded. Booking.com refuses to refund me, so they are essentially stealing money that does not belong to them. As I mentioned earlier, it has been over a month since my stay at the hotel. I have not been refunded, and I am still recovering from the injuries sustained during my stay (I have had to seek medical attention). I will be seeking legal action because clearly, this company is a scam and does care about its customers, and I deserve to be compensated for the physical and emotional distress I have experienced. Please do not book with them.

I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the car was not available anymore. I had to pay more than double the agreed price again in order to get another car.
I find this totally unacceptable: when paying for a service in advance, that service should be unconditionally available to you. It was not a simple reservation, the full price was already paid.
Booking.com refuses to refund the additional amount I had to pay, and the customer support is terrible: communication is over email and every time a different person replies (so far about 10).

Don't even think about itI booked an internal flight with booking.com from Cairns to Gove to attend the Garma festival. I got a booking and PIN number and $2700 went out of my account/. Once I had secured these flights I booked Garma ($6000) and return Flights Melbourne to Cairns. Later that day I went to print the paperwork for all bookings but after 6 hours of emailing and calling I was told I had no flight booking and knew nothing about it. They still have my $2700. Apparently despite knowing nothing about my booking (booking number and PIN number aside) they felt justified in taking my money. It will 10 days for them to return the money for the booking they know nothing about and we have no internal flights to get to the Garma festival so will probably forfeit those tickets as well. They have no customer service. I just kept getting the same email asking for confirmation and PIN number and then a reply saying there is no such booking. Thanks for wasting my day and my money, booking.com