Booking.com

The place felt unsafe, elevator not working, stairwells creepy, people loitering, room could've been cleaner. When I tried to check out and politely told the person behind the desk (who happens to be the owner) that I didn't feel safe, he became mocking and condescending. After some effort, I found another hotel (much better!). Booking.com refused to give me a refund, taking no ownership for the booking. They called the owner and left it up to him- the very person who insulted me! - whether or not he was going to keep my money. Of course he did. There is something very wrong with this system. The hotel owner is not held accountable (He is rewarded!) and Booking.com accepts no accountability.

I have used them for 6 or 7 times already and never had any problems with my reservations. I have visited Europe this summer and made some bookings in the last minute but still I got good service. But sometimes prices are higher than on other services

So far, so good! I just booked a room for my daughter and I down in Wildwood, NJ next month. Right away I got a confirmation. If you read reach individual hotel policies, you will see that booking is only following hotel rules/regulations. They do not charge your card, the hotel does. Some hotels require a 1 night deposit, whereas others will charge your full stay. Again, it's on the site, you just have to read everything. If you don't like reading fine print, I would call the hotel directly to reserve. Booking.com, however, does make it very easy to navigate what each hotel requires to reserve.

BUNCH OF COWBOYS. Please read all the reviews about them before even attempting to book through www.booking.com. A shameful service, they are offering various deals, upon booking with them, which actually cannot be materialised. For my booking they advertised that on my booking of over £300 there will be a free airport Taxi, nothing was mentioned under terms and conditions. Upon getting the hotel accommodation, when we tried to book the Taxi then we found out that a minimum 48 hours notice was required to avail that offer. The customer service advisors are highly untrained, when they find out that they cannot sort out the problem, they simply put the phone down. So, in essence, an offer, which we cannot avail and have to pay for our trip from Airport to hotel, absolutely dreadful experience. I have now canceled my account not to deal with these jokers again.

Worst hotel I have ever stayed in, no service, booked through booking.com at £80 a night, no breakfast included, one pillow per person, 4 coat hangers in cupboard, have to ask for toilet paper ( no spare rolls) in bathroom and they don't make the beds or clean the rooms. What am I paying for? Shocking and bad beyond belief. Booking.com does its reputation no favors keeping a hotel of this low standard in its list of hotels through which it portals bookings. Carol Theron. Booking no: *******595; 6092.

As owner: worse customer service ever. They do not understand your email, they take decision without your consent, you call them and they are rude on the phone, telling you off every time. They seem having this internal policy that they can t say certain things so they will never be able to help you.
They charge you 15% for the worse service. AirBnB charge you 3% and customer service is slightly better (got worse last 2 years)
Please help to share the disgrace of their service and let s make a petition to close this website!
Use other platforms.
If a very high position manager can contact me I will be happy.

They took 500 dollars out of my account and said they can't refund it. Then they proceed to say go to the store and purchase a card for another 500 and then they would cancel the complete refund in 90 business days. Who has $1000 to throw away. I have kids and bills. I just don't understand thieves. My hard earned money stolen. No refund.

DISGUSTED with this company. I am an apartment owner and it was nothing but terrible service from the first booking, which was a scam booking, although they still tried to charge me commission. Terminated my agreement with them but said I would honour any bookings already made so long as clients paid in full. One cancelled - Booking.com still trying to charge commission. When there was a problem with an apartment their customer service was awful, and just got some woman shouting down the phone at me. Yet they are not meant to interfere the booking is between myself and the guest. Offered guests a partial refund, even though they threatened my property manager, and yet Booking.com took it upon themselves to give said client a full refund and then try and charge me for this plus commission.

Used my flexible ticket to rebook a new flight. Virtually impossible. Had to move it 3 months later. Still paid for the difference in price but now the luggage price is not included and flexibility is waved. CS- they NEVER follow up, can't be trusted, they work from India- different culture and expectations, half the time they don't understand the issue. Frustrating.

I am an airbnb host and booking.com does nothing to assure you are getting valid payment info. People check in with bad cc's and you don't find out till checkout and they could care less that you weren't paid. I have removed all my listings from them. The guests that book through them are basically knights inn quality. Avoid like the plague.

I'm so disappointed, they are thieves and scammers, I rented the car, rental agent rerented my car in the airport, but the way, be away from the Flex to Go, the worth agent in airports. I paid in advance, late a bit because of my flight, they make my day awful. After 7 days explanations, only bla -bla knows booking.com, nothing they can do, they can't give my money back, no car, no money, my trip was damaged because of this broker. People never, never book through this booking.com. Don't ruin your life! My rating is 0 for this company

We booked a hotel at roadway inn on highway 17 in phoenix. When we arrived at the hotel about 815 pm we were told the room wasn't ready. The manager then disappeared. Would not answer the phone. Spent at least an hour on the phone trying to resolve this. Booking. Com said it wasn't their problem. That I needed to talk to Priceline or the hotel manager. The parking was filled with homeless people and drug addicts who were using drugs there. It felt very unsafe so we left so we didn't have to sleep in the parking lot. Of course they kept our money. Don't book with them.

I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.

The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.

Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

To two days, a week before the travel, which is completely permitted. Until you try to do it and their website "modify" says "Days not available." How could a subset of a guaranteed reservation not be available? Called (from Greece) to hotel (in Paris) and was told -- "We can't change it, only booking.com can." Which started the run around. Took 3 hours of calls, etc, to eventually get the first reservation reduced. I'll not use them again.

Cancelled our villa 8 weeks before we were due to fly, despite knowing it was cancelled for a month before contacting me. No comparable alternative offered, and basically 'you can have a refund in 7-10 days and go away - bad luck on your flights, not our problem'. Absolutely shocking service and you can't leave a review to warn others if you haven't stayed with them.

Bookin.com popped up on the screen when booking a 3 night Christmas stay in
Blackpool, near where we live in st annes lancs, it was my partners last as he died
The following November 2013, it was absolutely ruined by all their small print
Saying half price room only, when the hotel did not do a room only at Christmas
It was the first and last time I had ever booked anything on line, the hotel had to
Get in touch with booking.com - it ended up costing us £900 for the worst ever
Christmas. But he was too ill to travel abroad as we liked to,
They do not care about peoples feelings and all the trouble they put you through
At what was a very bad time for us, it left me with terrible memories - will never
Book through booking.com again - beware of their small print, liz

This doggy multinational doesn't provide refunds on booking mistakes. Will be contacting the commerce commission, regarding this company as it seems at odds with the fair trading act. I believe this company adds little or no value to New Zealand tourism

It right next to a Strip club. Live entertainment
There was people lounging around and in the hotel.I felt very unsafe. Booking.com should have informed me about the strip club. I could have booked somewhere else. They wouldn't give me a refund only half. I didn't even stay. I had to find another hotel later that night. Very unsatisfied with this site. I will never booked again

Booking.com has decided to cancel all our reservations (4 reservations) for the month of september without explanation. They have relocated our clients and now they want to charge us the difference in price, that they have incurred, during the relocation.
We spent three days on the phone with booking.com without getting nowhere. They reply by copy and paste sentences both in writing and on the phone, one department doesn't know what the other does and speaking with them is totally pointless, as you will not get any answers whatsoever and it becomes a waste of time.If you own a flat/holiday home/room to let out, you'd better advertise them on other sites, but surely not on booking.com.

Nothing. The cable and Internet were out in the entire hotel. The clerk agreed to cancel the reservation, however, they will not send the written confirmation for the cancellation. As it stands now, I've called the hotel 5 times and booking.com 10 times and I still do not have my money back or any resolution to this issue.

I mistakenly put in the wrong date and realized it five minutes after booking. Try to get them on the phone- good luck. Very poor service. This whole non-refundable pricing is a scam.
After a week I was given a phone number by the hotel to contact Booking.com. I called- got a live person who conducted a cancellation with the hotel for my extra night stay. Easy. Okay so Booking.com gets another shot at redemption. Based on this I raised my rating to Three stars- but still Buyer beware.

Watch out on discounts offered by booking.com
E.g., Whether offered a discount with deadline f.I.15 July, please be aware that the code exported on the 14th at 23,59
Non critical but unfair (or misleading) practice