Booking.com

I used to love booking.com but now it should be called booking.con. I have just booked a hotel and it was a) a confusing process with all the room configurations and b) they made a promise about not charging me and then the hotel charged me within one hour of the booking. I have phone customer services and it's not their fault - it's the hotels fault?! This company had seriously lost its way. I won't be using it again.

I emailed in regards to booking.com overpricing hotel room that I booked in comparison to hotel price. I could not cancel as was less than 24 hours and the hotel had no manager on site. She said there room prices were cheaper than booking.com.

I tried contacting booking.com via app but it wouldn't let me send a message, I sent many emails but bots just kept responding asking me to send same information and when I rang I had to ring outside country number but was on hold for ages. Absolute shocking customer and I have booked all my stays through booking.com for years, even have Genius 2 but would be reluctant to book with them again!

The place felt unsafe, elevator not working, stairwells creepy, people loitering, room could've been cleaner. When I tried to check out and politely told the person behind the desk (who happens to be the owner) that I didn't feel safe, he became mocking and condescending. After some effort, I found another hotel (much better!). Booking.com refused to give me a refund, taking no ownership for the booking. They called the owner and left it up to him- the very person who insulted me! - whether or not he was going to keep my money. Of course he did. There is something very wrong with this system. The hotel owner is not held accountable (He is rewarded!) and Booking.com accepts no accountability.

Booking.com charges 18% deposit and gives no customer service to its partners. They have charged us, a small guest house commission on no shows and refused to refund because the customer lies and says they stayed. They have closed our bookings over a disputed $20 bill. As a small hotel, this is devastating to our business - but of course, they don't care. Several emails and telephone phone calls to their customer service team have consistently been ignored whilst our bookings are closed at peak time. I would encourage bookers to support small businesses by booking directly with the accommodation. Yes, find the accommodation on booking.com, read the reviews and decide on which accommodation you want. Then Google the hotel and book directly with them. Sometimes, small hotels offer a better rate than the booking.com advertised price.

Not only I keep hearing the same story from different customer service representative,the hotel took my money didn't let us stay,and booking.com all is saying is"im sorry we waiting for the hotel to give you your money back"ita been a month,and now the hotel said we damage the property,how?we never got the room,or stayed on the property,we end up sleeping in our car,Booking.com don't have supervisors,won't let you speak to one,or one would call you back,everything runs by customer service representatives

BUNCH OF COWBOYS. Please read all the reviews about them before even attempting to book through www.booking.com. A shameful service, they are offering various deals, upon booking with them, which actually cannot be materialised. For my booking they advertised that on my booking of over £300 there will be a free airport Taxi, nothing was mentioned under terms and conditions. Upon getting the hotel accommodation, when we tried to book the Taxi then we found out that a minimum 48 hours notice was required to avail that offer. The customer service advisors are highly untrained, when they find out that they cannot sort out the problem, they simply put the phone down. So, in essence, an offer, which we cannot avail and have to pay for our trip from Airport to hotel, absolutely dreadful experience. I have now canceled my account not to deal with these jokers again.

So far, so good! I just booked a room for my daughter and I down in Wildwood, NJ next month. Right away I got a confirmation. If you read reach individual hotel policies, you will see that booking is only following hotel rules/regulations. They do not charge your card, the hotel does. Some hotels require a 1 night deposit, whereas others will charge your full stay. Again, it's on the site, you just have to read everything. If you don't like reading fine print, I would call the hotel directly to reserve. Booking.com, however, does make it very easy to navigate what each hotel requires to reserve.

As owner: worse customer service ever. They do not understand your email, they take decision without your consent, you call them and they are rude on the phone, telling you off every time. They seem having this internal policy that they can t say certain things so they will never be able to help you.
They charge you 15% for the worse service. AirBnB charge you 3% and customer service is slightly better (got worse last 2 years)
Please help to share the disgrace of their service and let s make a petition to close this website!
Use other platforms.
If a very high position manager can contact me I will be happy.

Worst hotel I have ever stayed in, no service, booked through booking.com at £80 a night, no breakfast included, one pillow per person, 4 coat hangers in cupboard, have to ask for toilet paper ( no spare rolls) in bathroom and they don't make the beds or clean the rooms. What am I paying for? Shocking and bad beyond belief. Booking.com does its reputation no favors keeping a hotel of this low standard in its list of hotels through which it portals bookings. Carol Theron. Booking no: *******595; 6092.

They took 500 dollars out of my account and said they can't refund it. Then they proceed to say go to the store and purchase a card for another 500 and then they would cancel the complete refund in 90 business days. Who has $1000 to throw away. I have kids and bills. I just don't understand thieves. My hard earned money stolen. No refund.

DISGUSTED with this company. I am an apartment owner and it was nothing but terrible service from the first booking, which was a scam booking, although they still tried to charge me commission. Terminated my agreement with them but said I would honour any bookings already made so long as clients paid in full. One cancelled - Booking.com still trying to charge commission. When there was a problem with an apartment their customer service was awful, and just got some woman shouting down the phone at me. Yet they are not meant to interfere the booking is between myself and the guest. Offered guests a partial refund, even though they threatened my property manager, and yet Booking.com took it upon themselves to give said client a full refund and then try and charge me for this plus commission.

I read through the other reviews too late and I suppose mine isn't as bad though I did pay for 2 nights and didn't get refunded though clearly didn't stay at a woman's dorm.

Called customer service and kept
Getting hung up on after a promise
Call back. Absolutely ridiculous 🙄

I am an airbnb host and booking.com does nothing to assure you are getting valid payment info. People check in with bad cc's and you don't find out till checkout and they could care less that you weren't paid. I have removed all my listings from them. The guests that book through them are basically knights inn quality. Avoid like the plague.

I had the most abysmal experience with Booking.com. We booked a car rental through their platform, and upon arrival, the car rental company denied us service. The reason? We had the audacity to inquire why the car they provided was not the same as the one we had booked.

The ordeal was frustrating enough, but what makes it even worse is that the car rental company promised us a full refund. However, Booking.com, the supposed middleman, heartlessly denied our refund request. It's as if they take pleasure in playing with people's time and money.

I would strongly caution anyone against using Booking.com for any travel-related services. Their lack of support, terrible customer service, and blatant disregard for their customers' concerns are utterly inexcusable. Save yourself the headache and disappointment; avoid Booking.com at all costs. They are a disgrace to the travel industry.

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.

The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.

Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.

Bookin.com popped up on the screen when booking a 3 night Christmas stay in
Blackpool, near where we live in st annes lancs, it was my partners last as he died
The following November 2013, it was absolutely ruined by all their small print
Saying half price room only, when the hotel did not do a room only at Christmas
It was the first and last time I had ever booked anything on line, the hotel had to
Get in touch with booking.com - it ended up costing us £900 for the worst ever
Christmas. But he was too ill to travel abroad as we liked to,
They do not care about peoples feelings and all the trouble they put you through
At what was a very bad time for us, it left me with terrible memories - will never
Book through booking.com again - beware of their small print, liz