Booking.comReviews 4,262

We are staying at the Townplace Suites by Marriott at 140 W 28th street. Ugg. First the pros. The shoebox was clean. I say shoebox because that's what the room reminded me of. For $400/night I ex pop extend more. Now the cons. As I said, the room is so small, there is no place to put anything. No bureau. Only an unlit tiny closet. You can't move in the bathroom. No place to put anything. The elevator system has no security. Once one person uses their room card to choose their floor, everyone else can press in any floor w/o using their card. The fitness center in the basement had no AC. It was 79 degrees f. The so called free breakfast was disgusting. I could go on but you get the point. There has to be better alternatives to this place.

First of all it is absurd how they help customers that only have a confirmation and Pin number (meaning they have already booked with them). I have been trying for 2 weeks continuously to book an apartment in London, thankfully I didn't. I tried 3 major American bank cards and 1 was Revolut, they said they didn't take american cards (already odd) so I tried the Revolut and still couldn't pass the "verification process" where they only take the info and not charge you. I eventually got blocked in the website for trying to book the apartment due to "protect themselves from online attacks". And since you can't call for assistance if you haven't pre-booked and spent your money on them, I tried emailing customer service through the app. All I got was automated responses, I doubt anyone read anything I wrote because I kept getting the same responses (such as try calling us…meanwhile I mentioned I couldn't cause I don't have a conf.#). After reading the reviews I confirmed I wasn't the only one experiencing stuff like that, good thing I didn't eventually book with them.

Terrible and abusive customer service. It is a platform that allows and encourages scammers and abusive owners to list.

I give you only 1star, You need to take the female out of your commercials. She is making your agency look like idiots. She can't act so why are you down grading your business.

I booked a room at the Arkansas House in Jasper one year ago. I then called last week to confirm my reservation. My initial reservation (Visa charge) was with a male who answered the phone and when I called to re-confirm, it was a female. I arrived Friday afternoon and walked my service dog over to a grassy area to the side. A female came running out saying "no dogs were allowed on the premises." She assumed I wasn't staying there but I gave her my last name and assured her I was. Her hands then started shaking uncontrollably and she began to yell that a previous guest had snuck in a dog with fleas and her "special needs" daughter (their maid) could not get rid of them. And another previous guest's dog had barked all night keeping guests awake which led to a negative online review. I offered to present my service dog's card, vest and papers but she refused to view them. At that time a male (husband) came walking through the lobby. He proceeded to vent that he "didn't appreciate my lies about the dog" and he stated it was "a very big issue." She then said, "as a Godly woman she would pray for my soul because there was nothing worse than a liar." By then I had realized how unstable these people were and I backed out of the lobby and walked up and down Main Street searching for a safe place to stay. The other area hotels were full, so I sat on a porch across the street and called the friends I was meeting. I described the hostility I had unknowingly walked into and they assured me we would find an alternative. I had to walk back into the establishment in order to gain a refund but there was nobody at the front desk. I Googled their phone number (also Jasper Police Department's number in case I needed them to intervene) and the same female hung up on me. I called back 2 more times reiterating that I was in the lobby needing the refund. She finally came downstairs but she did not want to refund my money. I asked her if she was aware of ADA Guidelines and she admitted she was but said they "made their own rules." Once again she called me a liar and said, "as a Godly woman she would pray for my soul because there's nothing worse than a liar." She kept making fun of "whatever that dog does for me" which I found particularly appalling if she indeed does have a handicapped child. She finally ran numbers on a credit card machine and tossed a receipt on the front desk. My poor dog was still shaking from all the yelling and hostility and I just wanted to get him out of the dysfunction. I would be very very wary of even walking into this place. I wish I'd read ALL of the online reviews as I now see this exact scenario happened to a young woman just last year. Deal with these people at your own peril!

I had a very bad experience. No one helped, no one followed up. Booking is there to take your money and that's it. It's a freaking nightmare to get service and talk to someone and get some service back from that person.
100% NO NO

I booked an apartment in Amsterdam. When the booking confirmation arrived everything referred to Amsterdam, except the address, which referred to Kazakhstan! I phoned Booking.com customer service to say this was suspicious. They investigated it and ASSURED me it was genuine and to send the further information requested by the host to secure my booking, which included credit card information. It turned out that it was fraudulent and the property in Amsterdam didn't exist. Another Booking.com customer service agent promised they would find me alternative accommodation in Amsterdam at no additional cost and that they would investigate the credit card fraud and data breach and be in touch with me. 6 weeks later and they have refused to help me find any accommodation - I go to Amsterdam in 2 days' time, despite sending multiple emails and calling repeatedly, they have never responded to me on the credit card fraud or the data breach. In fact one particularly rude customer service manager, Rawan, insisted that the property exists and therefore there was no fraud. I therefore asked her for the address of the property so I could look it up on Google Streetview - she said they were still waiting for that information from the host and so could no longer do business with that host, but would not investigate the fake property or the credit card fraudster as there was nothing suspicious! I will never use Booking.com again. To add insult to injury, 2 days later a new fraudulent booking in someone else's name in India appeared on my Booking.com account. I immediately reported this to Booking.com. Their response was that the property in India was non-fundable and I would be charged if I tried to cancel! I was then repeatedly chased to review my "stay" - it would be hilarious if it wasn't so worrying.

Booking.com is not able to help customers resolve issues with hotels. They will not help you. Trip Advisor, Expedia and other similar agencies will help you from A to Z. Not Booking.com

I booked a week ago through Booking.com App a room in Sinaia, Romania. When I did the booking the price was 305 Lei (Romanian currency). Please see attached screenshots from Booking.com App. However, when I was checking in the hotel, I was charged 365 Lei (12 euros more than the price advertised in Booking.com App), please see the receipt from hotel. I complained to Customer Service at Booking.com, and I was asked to send a proof of this. I did three times, but I kept getting irrelevant replies. And each time, I kept asking Customer Service to just read my emails and reply accordingly, but this never happened.

With an employee like Athena Karfitsas I will ask everyone to stay clear of your company. Horrible individual; no manners or respect. Find yourself another booking agency.

After many phone calls and chats online with Booking.com they were no help.They pushed away this problem to me.The worst experience I have ever had with any other company.
People be aware of them.

Beware of fallacious photos posted by partners on booking.com. Please check photos for an apartment that cost me approx 600 Euros PER NIGHT. NO BED. Dogs poo in lift.

Booked a return flight ticket, booking.com took money from my credit card and did not send any ticket or confirmation or PIN code. I contacted and called them about this but I did not receive anything till 19th of September and they told me that they did not book a ticket for me and they will send me hundreds of Euros back in my account.
But one months passed they did not send me my money back, when I write them they say me to call them, I called them tens of times, I sent them hundreds Of emails but always they ask me to call them ir send them my bank and cards details. I sent them once my statements and card numbers but they did not give me my money back.
I am sure that booking.com not even stole my money for a ticket which they did nit send me and now I have given them my all details and am feeling unsafe that booking.com will steal more money from my bank and from my credit card.
Please people avoid this scammer company, try other sites and apps.
I am in too much stress, I lost a lot of money and I am afraid that booking.com will steal more.

Pool out of service not told in advance, room was dirty walls, floors. Was ripped off and booking and the rental were made aware of it! They still are advertising there property with a beautiful private pool and yet I have evidence that the property was made aware 9/19 to all residents that it would be drained and plastered out of service until mid November! Walls were dirty and floor had bleach stains on carpet all over! It was a rip off! I told booking that the company should not still be allowed to advertise on their page a they are aware of all this! Nothing but we are sorry an there's nothing they can do! I will not book with this company again and will advise otherwise for others! This is not good business at all! Go on vacation take 2 swim suits only to never need them at all without that information being told in advance is a rip off! Also avoid renting with Modern Apartment Rentals in DTLA! They are frauds!

Luca was an amazing host! I would definitely recommend anyone to stay there. The house was absolutely perfect. 2 bedrooms, 2 bath, a kitchen and best price out there. We even washed our clothes in the washer and dryer!
There is a market and delicious restaurants in just a short walking distant. And right out back of the house are stairs leading all the way down to town where you can spend as long as you want in town shopping, eating, sipping wine or even boat ride right over to Capri if you want. Beautiful views from the porch out back with a lovely swing, couch, table and chairs shaded to drink your coffee in the morning. Quiet, beautiful gardens, vegetables growing right in yard. And any questions that arose, Luca responded within moments. He and his father carried our luggage, set up rides for us, showed us bus schedule. It was perfect. Thanks Luca!

I had booked a room with Booking. Com. I was unable to make the trip due to illness. I called the hotel and was told that since it was booked on booking.com it had to be cancelled through them. I messaged booking.com and was told that I had to cancel with the hotel.

Everyone avoid booking.com just go direct to property owners there customer service is disgusting been trying to get a receipt for over a month now they are refusing to even reply to my messages they need reporting to hmrc for refusing to give a receipt this can't be legal it must be tax evasion

Ravel credit--I received a travel credit of $63, my wallet said it expired on Oct. 5. I logged in to book something on Oct. 5 so I didn't lose it. It was 9:45 pm in the US Eastern Standard time. Apparently, because the servers are elsewhere in the world and it was already Oct. 6, the credit had expired. I talked to customer service and did email exchanges with them. They would not honor my $63 credit. My business isn't worth it, I guess. While talking with other people, I am not alone in my negative experience.

Booking doesn't respect own customers, I've deleted my account and will never give them my money. I had 7 years old account and in mobile application I was informed that if I will complete 2 trips within 2 weeks I'll receive genius 3 level. I did mentioned trips and received notification that my genius status is updating and it will take several days. After week of waiting I was received new notification - please complete one more trip to get genius 3 status. After discussion with support what happened they did not provide any explanation and just tried to ignore my requests. After that I decided to delete my account. I spent my money (during push to get genius 3 level) and I didn't receive anything and my requests to support were ignored. Bye bye booking. Never again.