website thubmnail of BookingGroup

BookingGroup

How would you rate BookingGroup?
grey star
grey star
grey star
grey star
grey star
MD
2 reviews
0 helpful votes
Follow Rassa I.
Unfollow Rassa I.
Send Message
Share Review
Report Review

Thank you very much, for your company for the car and the great price. This is the third time I have rented from you and there has never been a problem. The staff with a smile and very kind service and escort you to the car. I recommend you to all friends. Success in work

Date of experience: January 9, 2020
RU
2 reviews
0 helpful votes
Follow Karl E.
Unfollow Karl E.
Send Message
Share Review
Report Review

I always select the economy option and almost always get upgraded when I go to pick up my vehicle. Pick up and drop off is easy, the cars are always clean and I have never experienced anything less than stellar customer service

Date of experience: June 26, 2020
Austria
2 reviews
0 helpful votes
Follow Demetrius H.
Unfollow Demetrius H.
Send Message
Share Review
Report Review

Nissan Rogue
January 16, 2020

I wish I remembered the gentlemen's name, but both who checked me in and out were very professional! The car (a 2019 Nissan Rogue) was very clean and drove nicely. The actual building looked clean and organized

Date of experience: January 14, 2020
GB
1 review
0 helpful votes
Follow Wojciech L.
Unfollow Wojciech L.
Send Message
Share Review
Report Review

I booked a car with a company that was supposed to have a counter at the airport (as described on the website). When arrived it turned out the closest counter was in the city centre. When I was calling to sort this out no one picked up the phone. I ended up renting a car at the airport with another company. After 2 months still haven't received the deposit back. This company is a scam!

Date of experience: March 5, 2018
Texas
1 review
0 helpful votes
Follow Robert D.
Unfollow Robert D.
Send Message
Share Review
Report Review

Best place
February 12, 2021

My thanks to the General Manager and corporate for addressing an issue I had with billing and I was very pleased with the professionalism and manner in which they handled things. I now have full confidence in this organization and thank them for correcting and addressing my concern quickly once they recognized the issue.

Date of experience: February 12, 2021
Australia
1 review
0 helpful votes
Follow Carolyn F.
Unfollow Carolyn F.
Send Message
Share Review
Report Review

DONT USE THIS COMPANY
November 14, 2017

Booked with them, paid deposits with them, turn up to airport to NO car & NO booking registered. Paid double the amount to rent another car from another company at the airport. Contacted them by email after returning home to ask what happened and request a refund. They said we were a "No Show"! Why would we be a no show and pay double the amount to hire from another company? Extremely disappointed in not only customer service but also none of the hire car companies had heard of Economy Bookings at the airport and I went to them all!

Date of experience: November 14, 2017
RU
2 reviews
10 helpful votes
Follow Jak r.
Unfollow Jak r.
Send Message
Share Review
Report Review

Jjst like clockwork
June 22, 2019

Recently spent the long weekend in Cyprus and rented a car from KEM Rentals. From the pickup from the airport to the administrative process of getting the car it was a smooth; stress-free experience. The car was neat comfy and well-maintained. I even got a free booster seat for my little girl. All in all it made our stay in Cyprus a pleasant one as we had the freedom to visit all the best tourist attractions. On my next trip to Cyprus I'll definitely rent from KEM Rentals again

Date of experience: June 20, 2019
Netherlands
2 reviews
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

They have cars of all kinds of the year, with different capacities of people: vehicles of five to eight passengers. Very good service. When cleaning keys, it is only necessary to park the vehicle and there is nothing else to do. Very good service

Date of experience: February 10, 2020
Netherlands
2 reviews
0 helpful votes
Follow Jeanne L.
Unfollow Jeanne L.
Send Message
Share Review
Report Review

Representative was quick and efficient without rushing me. The pick up and drop off were flawless and one of the easiest parts of my trip! The car was in great shape and rode smoothly. Affordable and flexible with keeping the car an additional day

Date of experience: February 10, 2020
Spain
2 reviews
0 helpful votes
Follow Rodrigo S.
Unfollow Rodrigo S.
Send Message
Share Review
Report Review

They are friendly, courteous, professional and a pleasure to interact with. They offer you the best and newest cars and make everything quick and super easy. They are accommodating and never stress you out; their service is quick and easy. You can go there if you are in a hurry. Thanks for your amazing service

Date of experience: April 18, 2021
Canada
1 review
0 helpful votes
Follow Patricia P.
Unfollow Patricia P.
Send Message
Share Review
Report Review

Garbege site
June 2, 2022

Worst site to buy packages. They sell something that doesn't exist, they steal your money. Do not buy here, you will be frustrated. They are thieves. The price total in site $4210, 23 in cardcard $5000

Date of experience: June 2, 2022
Suppport T. BookingGroup Rep
over a year old

Hello Patricia,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Netherlands
2 reviews
0 helpful votes
Follow Marton H.
Unfollow Marton H.
Send Message
Share Review
Report Review

Great service
January 27, 2020

Great service, but the entrance to their office is far from obvious. You have to go inside the garage and look for a door to their office there instead of trying to figure out how to get through the door at the front of the building right where their sign is hanging

Date of experience: January 26, 2020
Virginia
2 reviews
0 helpful votes
Follow John L.
Unfollow John L.
Send Message
Share Review
Report Review

Thank you very much!
September 10, 2015

Thank you very much for your efficient response to my mail for the car hire.
We enjoyed our stay in Cape Town, the car was perfect for the family.
We so enjoyed the great spots you pointed out to us in our sights around the cape.
We would most certainly contact you again for hiring a car, next when we visit your beautiful city.

Date of experience: September 9, 2015
Georgia
1 review
0 helpful votes
Follow scott n.
Unfollow scott n.
Send Message
Share Review
Report Review

I had a horrible experience with these folks. I needed to book a truck for a trip as mine untimely went into the shop. I searched Kayak and came up with a vehicle with these folks. I reveiwed the rental conditions and booked the vehicle. I then get a confirmation voucher from Routes car rental. On the voucher it stated no local rentals. I called to see about cancelling or refund but they said I would have to go through the 3rd party. I reached out to Economy Bookings and have gotten only the run around. They did not address my concerns and only sent a form email on why you don't get refunds/credit. They allowed me to book a vehicle with a local rental place using local information and local payment address. Then refused to address why they allowed that and why it was not listed in the rental conditions. I don't care how cheap they are I will never allow myself to be ripped off again by this business.
Your response here is also deceptive. The terms were not listed under rental conditions. You have already change the layout on your page since I filed this complaint to now contain it in that section. But, when I booked it was not listed under rental terms and conditions. I know you have responded and I do not agree with your assesment that is why I have posted my concerns online for others to be aware of your deceptive business practices.

Date of experience: May 14, 2024
Suppport T. BookingGroup Rep
12 months ago

Dear Scott,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.

We'd like to clarify that information about local renters was available both during the booking process, specifically in the "Terms and Conditions" tab located beneath the vehicle information, as well as after the booking process in the voucher provided.

As we see our Customer Support team has already responded to your case. Unfortunately, in your case, a refund is not applicable according to our policies. We understand this may cause disappointment, and we apologize for any inconvenience.

Best regards,
EconomyBookings.com

France
2 reviews
0 helpful votes
Follow Michelle H.
Unfollow Michelle H.
Send Message
Share Review
Report Review

The staff were so polite and gracious. I spent most of my time with Maria, she is so nice and safely got us back and forth from the office. She is so personable and easy to talk with. I enjoyed our moment together.

Date of experience: January 22, 2021
New York
2 reviews
0 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Send Message
Share Review
Report Review

Great job everyone
January 20, 2020

Everything worked out perfectly, left the airport and transporting us to the rental facility was waiting as we walked out. The truck was ready and clean. No problems all week. The return was just as simple. Dropped the vehicle and got on a waiting bus back to the terminal

Date of experience: January 20, 2020
France
1 review
0 helpful votes
Follow Adam N.
Unfollow Adam N.
Send Message
Share Review
Report Review

Getting the car was also a very smooth transaction and, in fact, it turned out that I took a smaller car than requested which was just fine and cost a bit more than half of the original cost. So that was very nice as well.

Date of experience: December 18, 2020
Netherlands
1 review
0 helpful votes
Follow Roberta G.
Unfollow Roberta G.
Send Message
Share Review
Report Review

Austin was very helpful and explained all the details of my car rental. He took the time to be personable and friendly. When I returned my vehicle, Adrian was also very professional and attentive. I felt the process to both rent the vehicle and return it was very quick and easy.

Date of experience: August 26, 2020
Kazakhstan
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Send Message
Share Review
Report Review

Good service
August 17, 2019

I don't understand, how can one be dissatisfied with the service here? After all, everything is clear and understandable, the language is accessible, the interface is good. Yes, and managers can always call

Date of experience: August 15, 2019
Israel
1 review
0 helpful votes
Follow Rivka C.
Unfollow Rivka C.
Send Message
Share Review
Report Review

Rip off agency!
January 8, 2019

We leased a car to be picked up in another city for our daughter. When she went to pick up the car they refused because she was not the credit card holder. I called the agency and asked to not be charged as the car was never used. They refused and charged my credit card $276.00. FOR NOTHING!

Date of experience: January 8, 2019

Overview

BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.

service
71
value
71
shipping
50
returns
58
quality
59
This company responds to reviews on average within 1 day
+11