I had a terrible experience so far with bookinggroup. I rented a car through them for my parents.The rental process is deceptive and manipulates the customer. They "Pre-check" options for you on a side bar that are ridiculous and exorbitant. The insurance fee (which almost all US renters have already through their credit card) alone was $800 the same as my rental costs!
They break down the payments into installments and tell you you have "prepaid" so you think you are pre-paying for you rental and will get a voucher. But the "voucher", is not a voucher, you still owe another half the fees. Its all couched in the fine print but its incredible that a company could get away with charging such fees. Really $800 for a $800 rental?!
Customer service was awful couldn't speak to real person, It took 20 days to get an email response, and I strongly suspect I only got it because I initiated a dispute through my credit card. My parents (in their late 70s still have the rental ( nice company flightcar) and I am still trying to get these charges removed
Rent a Toyota car, it is such a quick and soft suspension, you will like your travels in various cities! In general, the flow rate is minimal, I once refueled
Great rates for those of you that dont know if u rent a vehicle out of the city the taxes are much cheaper this is why This BookingGroup was my choice to save some
Overall, my experience was excellent. There was one almost glitch when I did not know whether I would be picked up in Falmouth and it was after hours so I could not reach them.
Hi car enthusiasts) So that you do not try to look for a rental service for a long time, take the car here! My friends and I have repeatedly checked the service, everything works like a clock
No long Wait quick service. I was picked up recived a very very nice suv received a courtesy call to regarging my Saterfactry of my Rental everything was so stress free they took care of everyhing they even drop me back Off to my car when my rental was returned
The branch mgr works tireslessly to assure you a great experience with their products. Location is clean & the inventory stock is superbly maintained.
If you are going to rest, do not forget that saving time is important on vacation. Do not wait for public transport - it is better to drive a rented car
Great service. Located at the airport so no bus ride to collect it. Easy to collect and leave back. Would recommend and will use Economybookings again
You can and should use the car rental service, because everyone has holidays and vacations, I want to see as many sights and beautiful corners of the city as possible
The store manager isn't the most customer oriented however the rest of the staff are great. The building is falling apart but I've never had an issues with me rental.
My second time renting with this company and I've always gotten the most competitive prices. The car is always clean, I never had a problem renting car seats from them
As it turned out one 24 foot truck was too small and two 16 footers were completely filled. We were very happy about this outcome and how we were treated.
I understand how many people and so many different opinions respectively. From myself I can only praise this company! Quickly made, quality, I rode a long time on a car
The trip that I planned for the fall was successful. I can now rate it for 10 points. A reliable car, from the famous European manufacturer, also contributed to this
I got what I wanted at an affordable price, and more specifically Peugeot 3008, a fresh model that everyone will like! Take Peugeot, you will ride and enjoy every minute
I rent from this BookingGroup site regularly. Great bunch of people work at this location. Always very friendly and accommodating. Cars are in great condition and they've a great selection
When he got into the car he became like mine. So clean, washed, serviced, everything is as it should be! By the way! VOLKSWAGEN Passat is a good car... :)
I flew in two weeks ago, and I personally took the car to the rental company. My personal review - this is a super company! In which you are always waiting
Overview
BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Riga, NY, Latvia
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ray,
Thank you for your review. We are sorry to hear that you are unhappy with our cancellation policy.
We would like to clarify that the information about our cancellation policy, including the €60 administration fee, is clearly stated in the terms and conditions on our website. When making a booking, you are required to read and agree to these terms and conditions.
We appreciate your understanding and apologize for any frustration.
Best regards,
EconomyBookings.com