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BookingGroup

How would you rate BookingGroup?
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Canada
2 reviews
0 helpful votes
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I also like the car's
February 4, 2020

Excellent response and attention to detail. I will always recommend them! I like this location staff is friendly, I love coming here fast and efficient service

Date of experience: February 3, 2020
RU
1 review
1 helpful vote
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Cool
August 14, 2019

My friends who took the machine from you told me to contact! I listened to their advice and also tried renting a good example, a good and well-developed automobile business

Date of experience: August 13, 2019
Slovakia
2 reviews
0 helpful votes
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Great work!
January 1, 2020

I rent very often, usually other brands and most of the times out of the Netherlands, but I truly enjoyed my rental experience with BookingGroup in Den Haag! Go on like this

Date of experience: January 1, 2020
Netherlands
2 reviews
0 helpful votes
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French manufacturer
December 5, 2019

In this rental center, I chose a car of the French manufacturer, the French fellows, they know how to make comfortable cars, which are pleasantly located

Date of experience: December 4, 2019
Ukraine
5 reviews
2 helpful votes
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Best service
July 27, 2019

Would love to rent this same car when my wife and I come back in September. Loved the Astra and being a diesel. Felt like a luxury car. Thoroughly enjoyed it. Can I ask for the same car again?

Date of experience: July 27, 2019
VG
1 review
0 helpful votes
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Very satisfied
May 26, 2020

This was one of the fastest rental car experiences I have ever had! The staff was courteous and on top of their game! If all of your locations are like this on I won't be renting from anyone else

Date of experience: May 26, 2020
Netherlands
2 reviews
0 helpful votes
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They speak great English
December 24, 2019

Without doubt the best car rental company in the world. Second time I rent at BookingGroup, always fast and had the car in hand in less than 10 minutes. Staff speak English perfectly

Date of experience: December 22, 2019
Romania
2 reviews
0 helpful votes
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When I received the keys to the car, examined it in detail, nothing caught my eye, it was a completely new car. For 16 days of rental, I liked him stronger and stronger

Date of experience: November 11, 2019
Ukraine
2 reviews
0 helpful votes
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Trust 100%
November 19, 2019

We have been working with you for almost two years now. For all this time, we have rented hundreds of cars, I think this is the figure that helps to trust this company

Date of experience: November 17, 2019
New Jersey
2 reviews
0 helpful votes
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Great experience
October 6, 2021

Lady at the desk was very kind and efficient. I got a very nice red Panda. Great car. All the procedure from taking the car and bringing it back were smooth. Highly recommended.

Date of experience: October 5, 2021
France
1 review
0 helpful votes
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No customer support
March 18, 2018

Here under my last mail to them:

Il could not say I'm satisfied and will tell on internet how poor is your customer service. You didn't provide me any support when I told you my flight has been canceled due tout snow and postponed for 2 days. You just suggested me to directly contact the car renting company, means you didn't care about my problem.
I called Renta Car to postpone for 2 days they said yes but they invoiced me for two days extra (when I took the car)
I was expecting as responsable company dealing regulary with renting car compagny you could have a stronger position to negociate
In fact it is not the case, means you are a too small company with no power in front of them (or, again, they don't care about their customers which is worst.)

I will just strongly recomand to avoid to work with you as a non reliable company

Date of experience: March 18, 2018
Pennsylvania
1 review
0 helpful votes
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The way they handle my case it sucks
Take to long. You can only do through email
I book my car rental through this company and don't recommend if something get wrong you never get your money back
I informed them about about my time change it was 12h later than my car rental. I send my email to them a day before but they did not inform car rental. When I cam my car was not available bc they failed to inform them even though I paid already for. Now they claim that is the car rental policy. I feel ript off
DONT USE THEM YOU WILL SAVE MONEY AND TIME

Date of experience: February 13, 2020
Germany
1 review
0 helpful votes
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Very nice
May 30, 2020

The lot service rep was also very good in spite of it being an obviously busy day. All in all, we completed the entire process of paperwork to leaving the parking garage in less than minutes.

Date of experience: May 29, 2020
Michigan
2 reviews
0 helpful votes
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DO NOT USE BEWARE
July 15, 2020

They were unable to provide a car rental near me yet would not refund my 88.00. They have no customer service that you can speak to by phone and would not respond to my e mail.

Date of experience: July 15, 2020
GB
2 reviews
5 helpful votes
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This Company will not deal with you after you have purchased. They will tell all sorts of lies about terms and conditions and pricing to get you to buy and then you will never get the car or a refund. Told Excess and deposit was £200 and on arrival it was £2000!
COMPLET SCAM BASED OUT OF LATVIA. DO NOT BE FOOLED!

Date of experience: January 29, 2019
RU
2 reviews
16 helpful votes
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Auto fast =)
June 18, 2019

I had no complaints with the service what so ever. It was a busy weekend. I missed my flight and hotel reservations was cancelled but my car rental was one thing I didnt have to worry about

Date of experience: June 18, 2019
Netherlands
2 reviews
0 helpful votes
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Good rating
October 7, 2019

In fact, I was satisfied with the quality of service. I always called workers immediately, I didn't have to wait, this is a huge plus to the overall rating

Date of experience: October 7, 2019
Poland
1 review
0 helpful votes
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My favorite
October 23, 2020

I absolutely like the service, standing customer service. I have been a BookingGroup Car Rental member for years. Great loyalty program and benefits of free days through the program.

Date of experience: October 22, 2020
Netherlands
2 reviews
0 helpful votes
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Really no problem
January 13, 2020

I had ordered the day before on the BookingGroup International website. Vehicle ready on time. Very welcome from the collaborator who also speaks English. Very good advice and recommendation

Date of experience: January 12, 2020
RU
2 reviews
7 helpful votes
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Very good
June 17, 2019

Very good explanation about what the contract consist. They make sure you don't have any other questions. They don't have the we wanted but received an upgrade on arrival

Date of experience: June 17, 2019

Overview

BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.

service
71
value
71
shipping
50
returns
58
quality
59
This company responds to reviews on average within 1 day
+11