It was a pleasant surprise to rent from BookingGroup. The condition of the cars is excellent; never ever received a car which was old. Like the professionalism and condition of the cars.
Wonderful experience. The staff was helpful and prompt; and the car was spotless. And in general, everything pleased me pleasantly! I would also like to rent a car
I reserved a Dodge Grand Caravan to be picked up Feb 11 from Fox at the San Francisco Airport. When I arrived at the rental counter, the line was literally out the door. There were only 2 agents servicing the line and I counted 63 people in front of me. I waited in line for 30 minutes and it moved forward 10 feet. I expect it would have taken in excess of 3 hours to get to the front of the line. I ended up renting a car from Hertz at a walk-in rate in 20 minutes in order to get to my appointment in time.
After many delays, customer service offered a refund less a $50 "Administrative fee" and told me I was lucky I got any refund. And it will be 45 more days before I get it (if I get it). What did I do wrong to cost me $50? (They said I should have called them). What did they do right to deserve it?
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Thanks for your reply to this review on 3/18 suggesting I email Support. I've done that as you can tell from my review, which is why I'm using a more public forum. I welcome you're taking a second look at the charges and posting your reply here. My Bookings Voucher number is B*******, and FOX reservation number is FFX*******FE. My support contact is Andrei
We picked up the car with such ease. It was not the car we expected, but we were very happy with the car we received. Pickup and drop off service was great. I'm glad we booked with them
Quick check in service on the pick and best service on the return i've ever dealt with. Like the cars. The service the upgrades and always at the end the charges are what they were supposed to be
I had the number of the company in which I had already rented a car once! And it was a wonderful experience, I decided to repeat it, as it was necessary
Always a pleasure renting from BookingGroup. The process is always super easy from the pickup to the return. And cars are always in excellent condition and clean
The service was great. The agents were very helpful and very professional. I ordered my car online and was in and out in less time than I expected. Great job!
Well done! They didn't call me, I myself found the contacts of the company and the phones of the managers, I liked them! A company with a great future
I see that the most common car rental service is EconomyBookings. It's not for nothing that I came here, and it's not for nothing that I rent a car again
Great experience. The car was ready and previous scratches were already marked on the report. People at the desk and at the car itself were friendly and helpful. Great price also.
I was initially interested in renting a car without a driver. I am an experienced driver, I was in the city of Deportivo, only the car was missing, and I rented it
The first time I rented, I didn't know that the next time I would always dial their number first, now it's always like that. Your number one rental service
The only problem I have is that they don't top up the fuel, the guage says full and when you start to drive about 15 miles or so you will notice that the guage has already move
The young lady that assisted us was very helpful and understanding of our requests Made the experience of someone totaling our vehicle a little less painful.
I was helped by BookingGroup while picking up the car and returning it. It was a flowless experience was able to give us an upgrade at a very reasonable price
I have haven't been to one location where I wasn't treated as an important client. I'm always treated with respect even when I have made a mistake in my reservation.
BookingGroup was their in my dire need on such short notice while visiting my little girl's in Zalzburg! Everyone was absolutely professional and speedy process, awesome!
Friendly staff, all very helpful. The only rental company that let new drivers rent their cars, and so far I have never had any problems with them. Pick up service was really useful
We kept in touch for a period of full lease negotiations! They were always available and gave valuable advice, I was not very familiar with this business
Overview
BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brad,
Thank you for your comment and for choosing Booking Group. We appreciate every feedback, by which we can improve our service better.
We would be more than happy to look into this matter for you further, and see if there is anything additional that can be done from our end. If you could please send an email to support@bookinggroup.com explaining the issues it would be greatly appreciated. We would like to check the charges applied.
Best Regards,
BookingGroup Team.