Great experience - hassle free and able to accommodate us dropping the car off half an hour late. Good day
Much cheaper than other hire companies, van in great condition excellent customer service from Jack would highly recommend.
Got security deposit back quickly. Do would use them again. Reasonable prices. Thank You, BookingGroup
Excellent experience but does get busy at peak pick up times. Good value and friendly service, would use again in the future.
Very good impression and polite staff. Keep improving your service. Thanks will hire again. Just in a month I'm planning to come somewhere else.
Could choose car, very clean. Agent helpful in describing non-need for toll saver... everything went smoothly.
The location is accessible to public transportation if needed or easy drive up! Always a pleasure doing business with BookingGroup!
Never met better group of people working for BookingGroup. Very easy to get a rental car and good customer service
It's actually convenient to pay with your bank card, because there are no other questions anymore, I paid for everything, the car was rented
Awesome customer service. I barely got there before closing and they still took me to get my truck...
Friendly. Helpful. Well maintained vehicles. Easy to pick up and drop off. I will definitely use them again!
On both occasions that I've rented from BookingGroup, the agents were professional and very polite. It was a pleasant experience
BookingGroup is great I changed my location from NJ to NY and they took $100 off my total. Nice going and thanks hertz
Reserved my truck online on Saturday and picked up a fairly new Dodge truck Monday am very reasonable rates and service was great
Unbelievably accommodating and friendly. First time using this location and was treated like family. Couldn't believe how nice the staff was.
BookingGroup rental is a great place to hire a car. I have rented here for over a year now and Asad is super helpful every time I come in.
I made a booking request on your website to a car rental from Bergamo Airport, Italy.
I choose the Opel Mokka X from "Sicily by Car"
For me and my family.
At the registration stage, you took my credit card 78 euro.
When I got to the airport in Bergamo.
To the "Sicily by Car" desc
An unkind, Not patient, irascible man Greeted me.
He did not speak clear English, I showed him the order number
He asks my passport and Driving License.
Then he asked me to give a credit card to a deposit of 1500 euro (!)
Not every ordinary person can leave a deposit of 1500 euros!
When I called Twice to ask for service and explanations had a two pointless talks with very polite and useless service representatives who repeat the answers from a script.
To this day I have not found where I have committed to leaving such an exorbitant amount!
Gust A customer scam!
I asked why the amount was so high?
He replied coolly and angrily that this was the deal you had acquired
When I am embarrassed by the situation in front of the waiting list, my wife and my three children, I let him try the credit card even though I knew I had no chances that I have the financial capability.
As expected, the credit card company did not approve the deal
When my wife asked to try to pass her card And her it refused as well
He offered impatience and irritability
Either we talk to our banks or pay now car insurance coverage (even though I paid for full coverage on a website!)
Throughout this embarrassing event,
He barely raised his head to me, Only occasionally with a threatening look, as the baby I held in my hand wailed Without empathy or patience.
"Sicily by Car" and site economybookings.com
You humiliated me and my family in public, you took payment for a service that was not given to me And worst of all, you wasted my precious time on a vacation that was supposed to start on the right foot.
Overview
BookingGroup has a rating of 2.8 stars from 1,537 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BookingGroup most frequently mention credit card, rental company and full coverage. BookingGroup ranks 8th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members