BookingGroup

Great staff, the shuttle into the airport was quick, especially for the cost savings.The range of cars was nice. Jeet & Mohit help us alot.

We booked car hire for Greece via Booking Group Ltd. At the point of booking we carefully checked all details regards insurance, and fees collections and pickup.

Upon arrival at the airport we found that we had take take a 3km van drive to the office, in order to make payment. We hadn't seen the name Green-motion, until pulling outside. It seems Booking Group are simply a broker, and can say whatever they want, whilst the end provider, in this case was Green Motion.

After a 15 minute drive we arrived at their office. The lady on the desk was rude and abrasive. Not what you want at the start of a holiday.

Instantly she asked for my credit card and said she would put 1,000 euros on it. I explained that there had bern no mention of this prior to booking. She continuously quoted their terms and conditions. However, you have no sight of these until after booking.

She then advised there would be 150 cash needed, which would be kept in envelope in case of damage... again not mentioned before.

She then advised that we would need to pay 240 euros for insurance... 4 times the cost of the online car hire.

She then advised us that as we collected after 9pm, there would be a 25 euro fee.

At this point I started googling for reviews.

This is nothing short of a scam, it is a disgrace that a uk company is funneling sales through this company.

We decided to cancel, which meant we lost our initial booking fee. We took our chances at the airport, found a genuine company with no hidden costs or scams.

It is a disgrace that Booking Group would choose such a disrespected company to deliver the service which they sell.

I am still waiting over six months later for reimbursement of our APPROVED insurance claim totaling 304 euros. The stalling tactics and unprofessionalism are astounding (continue reading).

I purchased the full coverage car rental insurance for a 5 day rental in July 2019. There was some damage to the car and we followed the claim process. Our claim was approved by economybookings.com (a subsidiary of bookinggroup.com) on October 15,2019. They told us to please allow up to 60 business days to process the refund to my credit card. Why this should take up to 60 working days is ridiculous in its own right.

On February 4,2020 (approximately 75 working days later) Booking Group Ltd emailed me to say the credit card refund could not be processed due to a "technical issue of the payment system." They requested that I complete a form with bank account details so that they could perform a bank transfer of the 304 euros. It really takes 75 working days to tell me this? From what I can tell, it is a stalling tactic they use to prevent you from filing a chargeback with your credit card company which you can't do more than 6 months after the purchase date.

At this point, I was concerned this was a legitimate fraud. I called Booking Group Customer Service multiple times only to receive a recorded message saying I needed to email them for anything related to claims (they didn't want to talk customers they owe money too). On February 25, I finally got through to a customer service rep by pretending I was calling about something else. They told me that if I send the form with my bank details I would receive the bank transfer within a week.

On February 27,2020 I emailed the form complete with banking information to complete the transfer.

On April 13,2020 I sent a follow-up email to the company stating the I expect the transfer of my claim approved six months earlier to be completed by end of Day April 14,2020. If not, I would take further action. I have not received a transfer so I am taking all action necessary.

My claim of 304 euros was approved on October 15,2019 by Booking Group Ltd. I have the email as proof. I am still waiting to receive the money after countless stalling tactics by them.

I encourage you to not purchase car rental insurance through this company (economybookings.com and bookinggroup.com). Buy it directly from the rental car company. It will save you so many headaches and you will not have to fight for money you are legally entitled to.

Very efficient, friendly service always at a competitive price. Excellent customer service...